Team Processes and States Flashcards
IPO Step 2 (Processes)
- taskwork processes
- teamwork processes
- team states
Team Processes
different types of activities and interactions within teams and contribute to overall goals
- Taskwork Process
- Teamwork Process
Taskwork Process
activities of team members that relate directly to the accomplishment of tasks
- Creative behavior
- Boundary spanning
Creative Behavior (taskwork process)
activities that focus on generating novel and useful ideas and solutions
- brainstorming
- nominal group technique
Brainstorming
- express all ideas that come to mind
- go for quantity rather than quality
- don’t criticize or evaluate others’ ideas
- build on each other’s ideas
Nominal Group Technique
- everyone comes with their ideas written down
- each member shares their ideas with the team
- discuss for clarification
- rank ideas individually
- facilitator calculates scores for a winning idea
Advantages of Nominal Group Technique
- reduces social loafing (members with low conscientiousness also need to contribute)
- reduces dominance of one or few members (gives introverts the change to speak up)
- reduces over-conformity (agreeable members have the space to voice different opinions)
- reduces anchoring bias and escalation of commitment
Boundary Spanning (taskwork process)
activities between team members and individuals not a part of the team
(if everyone is boundary spanning increases team performance but just one increases role overload)
Way to do Boundary Spanning
- Engage in communications intended to protect the team, persuade others to support the team, or obtain important resources for the team
- Involve communications that are intended to coordinate task-related issues with people/groups in other functional areas
- Gain information about tech, competitors, or the broader marketplace
Teamwork Processes
interpersonal activities that facilitate the accomplishment of the team’s work but NOT DIRECTLY related to tasks
- conflict
- conflict resolution
Types of Conflict
- Relationship
- Task
Task Conflict
disagreements among team members about the team’s task
Relationship Conflict
disagreements in terms of interpersonal relationships or incompatibilities with respect to personal values/preferences
Conflict on Team Performance
- relationship conflict harms the team
- task conflict can be beneficial when there is: low relationship conflict, high openness, low neuroticism, and effective conflict management
Types of Conflict Culture
- Collaborative
- Avoidant
- Dominating
Collaborative Conflict Culture
talk it out, get them together to work it out, deal with problems yourself
- Ex. SouthWest Airline
(positive effects)
Avoidant Conflict Culture
controlling leader, conflicts with leadership is suppressed
- Ex. Wang Laboratories
(negative effects)
Dominating Conflict Culture
fight for your side, defend own position not the other side
(not effective)
Process Gain
1+1>2
some teams perform at a level higher than the level of their combined individual members
- Ex. knowledge exchange
Process Loss
1+1<2
- coordination loss
- motivation loss
Coordination Loss
integrating team activities consumes more energy and time than the activity itself
- Ex. conflict
Motivational Loss
team members don’t work as hard as they could because there is reduced accountability as a team
Process Loss/Gain Equation
Potential Team Effectiveness + Process Gains - Process Losses = Actual Team Effectiveness
Team States
types of THOUGHTS AND FEELINGS that are in the minds of team members because of working together
