TechIssues

Question 1

Problems with my sound / mic

Answer 1

I was on mute.

Can you hear me okay? Yes, I can hear you fine.

Question 2

Problems with someone’s sound / mic

Answer 2

You’re breaking up a little bit.
Could you speak up a bit, please?
Could you say the last bit again?
There’s a bit of an echo on the line.
You're a little bit quiet. Could you speak closer to the microphone?
You appear to have been muted [when you can hear someone again]. 
He might be on mute. 
There seems to be some background noise.

Question 3

Problems with my connection

Answer 3

Sorry, guys, I got cut off.

I think there’s a problem [with the Internet connection] at our end.

Question 4

Problems with someone’s connection

Answer 4

Did we lose […] (again)? Hello?
Yes, you’re back again now / it’s fine again now.
Are you there, [Jim]?

Question 5

Problems with image

Answer 5

There’s a delay on the video
The screen is blank.
The image and sound are out of sync.
The screen is frozen / You’re frozen.

Question 6

Solving problems

Answer 6

Let me start over again. [they couldn’t hear you]
Hold on a minute [you need time to solve the problem]
Go ahead [interruptions]
Just a second, I’m going to turn the volume up.
We’re looking into it
We’re trying to fix it
We’re trying to sort it out
Hang on…Is that better?
I’ll try to sort the problem out.

Question 7

Saying sorry

Answer 7

Sorry guys
Oh my bad.
Sorry about that. Please bear with me
Sorry for the technical difficulties here

Question 8

Identifying yourself

Answer 8

This is [Beth].

It’s [John] here.