Terms and Such 1101 A+ Flashcards

1
Q

802.11

A

– Local area network (LAN)
– High speed, Internet access

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2
Q

Near-field communication (NFC)

A
  • Short-distance networking
    – 4 centimeters or less
    – Data transfers or authentication
  • Common on mobile phones and smart watches
    – Payment method on your wrist
  • Use it for authentication without typing a password
    – Hospital workstations, warehouses, manufacturing
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3
Q

Fluorescent vs. LED backlighting

A
  • LED-backlit LCD display
    – Backlight is LEDs instead of florescent
    – LEDs around the edge of the screen
    – An array of LEDs behind the screen
    – The latest laptops are LED-backlit
  • CCFL - Cold Cathode
    – Fluorescent Lamp
    – Higher voltage and power needed
    – Added thickness to the display
    – No longer a common backlight
    – Older laptops will use these
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4
Q

Backlight and inverter

A
  • LCD displays need a backlight
    – Florescent lamp/LED to LCD display to your eyes
  • Some laptops have inverters - Turn DC into AC
  • Verify backlight
    – Look closely and use a flashlight
  • May need to replace the LCD inverter or display
    – Choose carefully
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5
Q

Digitizer

A
  • Use a pen-like device as input
    – Stylus input - Useful for graphical input
    -– Digitizer responds to touch - No keyboard required
  • Used commonly on laptop / tablets
    – Or hybrid devices
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6
Q

Microsoft 365

A
  • Outlook, Exchange
    – Microsoft’s email service
    – Usually the same for Hotmail and Outlook.com
  • Select the items to synchronize
    – Changes in Outlook will appear on the mobile device
  • Data types
    – Mail
    – Pictures, music, video
    – Calendar
    – Contacts
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7
Q

TCP – Transmission Control Protocol

A
  • Connection-oriented
    – A formal connection setup and close
  • “Reliable” delivery
    – Recovery from errors
    – Can manage out-of-order messages or retransmissions
  • Flow control
    – The receiver can manage how much data is sent
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8
Q

UDP – User Datagram Protocol

A
  • Connectionless - No formal open/close to the connection
  • “Unreliable” delivery
    – No error recovery
    – No reordering of data or retransmissions
  • No flow control
    – Sender determines the amount of data transmitted
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9
Q

FTP - File Transfer Protocol

A
  • tcp/20 (active mode data), tcp/21 (control)
    – Transfers files between systems
  • Authenticates with a username and password
    – Some systems use a generic/anonymous login
  • Full-featured functionality - List, add, delete, etc
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10
Q

SSH - Secure Shell

A
  • Encrypted communication link - tcp/22
  • Looks and acts the same as Telnet
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11
Q

Telnet

A
  • Telnet – Telecommunication Network - tcp/23
  • Login to devices remotely
    – Console access
  • In-the-clear communication
    – Not the best choice for production systems
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12
Q

SMTP - Simple Mail Transfer Protocol

A
  • SMTP - Simple Mail Transfer Protocol
    – Server to server email transfer - tcp/25
  • Also used to send mail from a device to a mail server
    – Commonly configured on mobile devices and email clients
  • Other protocols are used for clients to receive email
    – IMAP, POP3
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13
Q

DNS - Domain Name System

A
  • Converts names to IP addresses - udp/53
    – www.professormesser.com = 162.159.246.164
  • These are very critical resources
    – Usually multiple DNS servers are in production
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14
Q

DHCP - Dynamic Host Configuration Protocol

A
  • Automated configuration of IP address, subnet mask and
    other options - udp/67, udp/68
    – Requires a DHCP server
    – Server, appliance, integrated into a SOHO router, etc.
  • Dynamic / pooled
    – IP addresses are assigned in real-time from a pool
    – Each system is given a lease and must renew at set intervals
  • DHCP reservation
    – Addresses are assigned by MAC address in the DHCP server
    – Manage addresses from one location
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15
Q

POP3 / IMAP

A
  • Receive emails from an email server
    – Authenticate and transfer
  • POP3 - Post office Protocol version 3
    – tcp/110
    – Basic mail transfer functionality
  • IMAP4 - Internet Message Access Protocol v4
    – tcp/143
    – Includes email inbox management from multiple clients
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16
Q

SMB - Server Message Block

A
  • Protocol used by Microsoft Windows
    – File sharing, printer sharing
    – Also called CIFS (Common Internet File System)
  • Using NetBIOS over TCP/IP
    (Network Basic Input/Output System)
    – udp/137 - NetBIOS name services (nbname)
    – tcp/139 - NetBIOS session service (nbsession)
  • Direct over tcp/445 (NetBIOS-less)
    – Direct SMB communication over TCP without the NetBIOS transport
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17
Q

SNMP - Simple Network Management Protocol

A
  • Gather statistics from network devices
    – Queries: udp/161
    – Traps: udp/162
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18
Q

LDAP (Lightweight Directory Access Protocol

A
  • LDAP (Lightweight Directory Access Protocol) - tcp/389
  • Store and retrieve information in a network directory
    – Commonly used in Microsoft Active Directory
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19
Q

RDP - Remote Desktop Protocol

A
  • Share a desktop from a remote location over tcp/3389
  • Remote Desktop Services on many Windows versions
  • Can connect to an entire desktop or just an application
  • Clients for Windows, macOS, Linux, Unix, iPhone, Android, and others
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20
Q

Switches

A
  • Bridging done in hardware
    – Application-specific integrated circuit (ASIC)
    – Forwards traffic based on data link address
  • Many ports and features
    – The core of an enterprise network
    – May provide Power over Ethernet (PoE)
  • Multilayer switch
    – Includes routing functionality
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21
Q

Patch Panels

A
  • Combination of punch-down blocks and RJ-45 connectors
  • Runs from desks are made once
    – Permanently punched down to patch panel
  • Patch panel to switch can be easily changed
    – No special tools
    – Use existing cables
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22
Q

Firewalls

A
  • Filters traffic by port number
    – OSI layer 4 (TCP/UDP)
    – Some firewalls can filter based on the application
  • Can encrypt traffic into/out of the network
    – Protect your traffic between sites
  • Can proxy traffic
    – A common security technique
  • Most firewalls can be layer 3 devices (routers)
    – Usually sits on the ingress/egress of the network
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23
Q

Hub

A
  • “Multi-port repeater”
    – Traffic going in one port is repeated to every other port
  • Everything is half-duplex
  • Becomes less efficient as network traffic increases
  • 10 megabit / 100 megabit
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24
Q

Cable modem

A
  • Broadband
    – Transmission across multiple frequencies
    – Different traffic types
  • Data on the “cable” network
    – DOCSIS (Data Over Cable Service Interface Specification)
  • High-speed networking
    – Speeds up to 1 Gigabit/s are available
  • Multiple services
    – Data, voice, video
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25
Q

DSL modem

A
  • ADSL (Asymmetric Digital Subscriber Line)
    – Uses telephone lines
  • Download speed is faster than the upload
    speed (asymmetric)
    – ~10,000 foot limitation from the central office (CO)
    – 52 Mbit/s downstream / 16 Mbit/s upstream are
    common
    – Faster speeds may be possible if closer to the CO
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26
Q

ONT

A
  • Optical network terminal
    – Fiber to the premises
  • Connect the ISP fiber network to the copper network
    – Demarcation point (demarc) in the data center
    – Terminal box on the side of the building
  • Line of responsibility
    – One side of the box is the ISP
    – Other side of the box is your network
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27
Q

Network Interface Card (NIC)

A
  • The fundamental network device
    – Every device on the network has a NIC
    – Computers, servers, printers, routers, switches, phones, tablets, cameras, etc.
  • Specific to the network type
    – Ethernet, WAN, wireless, etc.
  • Often built-in to the motherboard
    – Or added as an expansion card
  • Many options - Single port, multi-port, copper, fiber
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28
Q

802.11a

A
  • Operates in the 5 GHz range
    – Or other frequencies with special licensing
  • 54 megabits per second (Mbit/s)
  • Smaller range than 802.11b
    – Higher frequency is absorbed by objects in the way
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29
Q

802.11b

A
  • Operates in the 2.4 GHz range
  • 11 megabits per second (Mbit/s)
  • Better range than 802.11a, less absorption problems
  • More frequency conflict
    – Baby monitors, cordless phones, microwave ovens, Bluetooth
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30
Q

802.11g

A
  • Operates in the 2.4 GHz range
  • 54 megabits per second (Mbit/s) - Similar to 802.11a
  • Backwards-compatible with 802.11b
  • Same 2.4 GHz frequency conflict problems as 802.11b
31
Q

802.11n (Wi-Fi 4)

A
  • Operates at 5 GHz and/or 2.4 GHz
    – 40 MHz channel widths
  • 600 megabits per second (Mbit/s)
    – 40 MHz mode and 4 antennas
  • 802.11n uses MIMO
    – Multiple-input multiple-output
    – Multiple transmit and receive antennas
32
Q

802.11ac (Wi-Fi 5)

A
  • Operates in the 5 GHz band
    – Less crowded, more frequencies (up to 160 MHz channel bandwidth)
  • Increased channel bonding - Larger bandwidth usage
  • Denser signaling modulation
    – Faster data transfers
  • Eight MU-MIMO downlink streams
    – Twice as many streams as 802.11n
    – Nearly 7 gigabits per second
33
Q

802.11ax (Wi-Fi 6)

A
  • Operates at 5 GHz and/or 2.4 GHz
    – 20, 40, 80, and 160 MHz channel widths
  • 1,201 megabits per second per channel
    – A relatively small increase in throughput
    – Eight bi-directional MU-MIMO streams
  • Orthogonal frequency-division multiple access (OFDMA)
    – Works similar to cellular communication
    – Improves high-density installations
34
Q

RFID (Radio-frequency identification)

A
  • It’s everywhere
    – Access badges
    – Inventory/Assembly line tracking
    – Pet/Animal identification
    – Anything that needs to be tracked
  • Radar technology
    – Radio energy transmitted to the tag
    – RF powers the tag, ID is transmitted back
    – Bidirectional communication
    – Some tag formats can be active/powered
35
Q

DNS server

A
  • Domain Name System
    – Convert names to IP addresses
    – And vice versa
  • Distributed naming system
    – The load is balanced across many different servers
  • Usually managed by the ISP or IT department
    – A critical resource
36
Q

DHCP server

A
  • Dynamic Host Configuration Protocol
    – Automatic IP address configuration
  • Very common service
    – Available on most home routers
  • Enterprise DHCP will be redundant
    – Usually running on central servers
37
Q

File server

A
  • Centralized storage of documents,spreadsheets, videos, pictures, and any other files
    – A fileshare
  • Standard system of file management
    – SMB (Server Message Block), Apple Filing Protocol (AFP), etc.
  • The front-end hides the protocol
    – Copy, delete, rename, etc.
38
Q

Print server

A
  • Connect a printer to the network
    – Provide printing services for all network devices
  • May be software in a computer
    – Computer is connected to the printer
  • May be built-in to the printer
    – Network adapter and software
  • Uses standard printing protocols
    – SMB (Server Message Block), IPP (Internet Printing Protocol), LPD (Line Printer Daemon)
39
Q

Mail server

A
  • Store your incoming mail
    – Send your outgoing mail
  • Usually managed by the ISP or the IT department
    – A complex set of requirements
  • Usually one of the most important services
    – 24 x 7 support
40
Q

Syslog

A
  • Standard for message logging
    – Diverse systems, consolidated log
  • Usually a central logging receiver
    – Integrated into the SIEM
  • You’re going to need a lot of disk space
41
Q

Spam

A
  • Unsolicited messages
    – Email, forums, etc.
  • Various content
    – Commercial advertising
    – Non-commercial proselytizing
    – Phishing attempts
42
Q

Load balancers

A
  • Distribute the load
    – Multiple servers
    – Invisible to the end-user
  • Large-scale implementations
    – Web server farms, database farms
  • Fault tolerance
    – Server outages have no effect - Very fast convergence
43
Q

Proxy server

A
  • An intermediate server
    – Client makes the request to the proxy
    – The proxy performs the actual request
    – The proxy provides results back to the client
  • Useful features
    – Access control, caching, URL filtering, content scanning
44
Q

SCADA / ICS

A
  • Supervisory Control and Data Acquisition System
    – Large-scale, multi-site Industrial Control Systems (ICS)
  • PC manages equipment
    – Power generation, refining,
    manufacturing equipment
    – Facilities, industrial, energy, logistics
  • Distributed control systems
    – Real-time information
    – System control
    – Requires extensive segmentation
    – No access from the outside
45
Q

IoT (Internet of Things) devices

A
  • Appliances
    – Refrigerators
  • Smart devices
    – Smart speakers respond to voice commands
  • Air control
    – Thermostats, temperature control
  • Access
    – Smart doorbells
  • May require a segmented network
    – Limit any security breaches
46
Q

The DHCP Process (DORA)

A
  • Step 1: Discover - Client to DHCP Server
    – Find all of the available DHCP Servers
  • Step 2: Offer - DHCP Server to client
    – Send some IP address options to the client
  • Step 3: Request - Client to DHCP Server
    – Client chooses an offer and makes a formal request
  • Step 4: Acknowledgment - DHCP Server to client
    – DHCP server sends an acknowledgment to the client
47
Q

Automatic Private IP Addressing (APIPA)

A
  • A link-local address - No forwarding by routers
  • IETF has reserved 169.254.0.0 through 169.254.255.255
    – First and last 256 addresses are reserved
    – Functional block of169.254.1.0 through 169.254.254.255
  • Automatically assigned
    – Uses ARP to confirm the address isn’t currently in use
48
Q

LANs

A
  • Local Area Networks
  • A group of devices in the same broadcast domain
49
Q

Virtual LANs

A
  • Virtual Local Area Networks
  • A group of devices in the same broadcast domain
  • Separated logically instead of physically
50
Q

Configuring VLANs

A
  • Virtual Local Area Networks
    – A group of devices in
    the same broadcast domain
51
Q

VPNs

A
  • Virtual Private Networks
    – Encrypted (private) data traversing a public network
  • Concentrator
    – Encryption/decryption access device
    – Often integrated into a firewall
  • Many deployment options
    – Specialized cryptographic hardware
    – Software-based options available
  • Used with client software
    – Sometimes built into the OS
52
Q

Satellite networking

A
  • Communication to a satellite
    – Non-terrestrial communication
  • High cost relative to terrestrial networking
    – 50 Mbit/s down, 3 Mbit/s up are common
    – Remote sites, difficult-to-network sites
  • High latency
    – 250 ms up, 250 ms down
    – Starlink advertises 40 ms and is working on 20 ms
  • High frequencies - 2 GHz
    – Line of sight, rain fade
53
Q

Cable broadband

A
  • Broadband
    – Transmission across multiple frequencies
    – Different traffic types
  • Data on the “cable” network
    – DOCSIS (Data Over Cable Service Interface
    Specification)
  • High-speed networking
    – 50 Mbits/s through 1,000+ Mbit/s are common
  • Multiple services
    – Data, voice, video
54
Q

DSL

A
  • ADSL (Asymmetric Digital Subscriber Line)
    – Uses telephone lines
  • Download speed is faster than the upload speed
    (asymmetric)
    – 200 Mbit/s downstream / 20 Mbit/s upstream
    are common
    – ~10,000 foot limitation from the central office (CO)
    – Faster speeds may be possible if closer to the CO
55
Q

USB (Universal Serial Bus)

A
  • Simplify connections - Printers, storage devices, keyboard, mouse
  • USB 1.1
    – Low speed: 1.5 megabits per second, 3 meters
    – Full speed: 12 megabits per second, 5 meters
  • USB 2.0 - 480 megabits per second, 5 meters
  • USB 3.0 - SuperSpeed
    – 5 gigabits per second, ~3 meters
    – Standard does not specify a cable length
56
Q

VGA (Video Graphics Array)

A
  • DB-15 connector
    – More accurately called DE-15
  • Blue color
    – PC System Design Guide
  • Analog signal
    – No digital
    – Image degrades after 5 to 10 meters
57
Q

DVI (Digital Visual Interface)

A
  • Single and dual link
    – Single link; 3.7 Gbps (HDTV at 60 fps)
    – Dual link; 7.4 Gbps (HDTV at 85 fps)
    – No audio support
  • DVI-A
    – Analog signals
  • DVI-D
    – Digital signals
  • DVI-I
    – Integrated
    – Digital and analog in the same connector
58
Q

SATA (Serial AT Attachment)

A
  • SATA Revision 1.0 - SATA 1.5 Gbit/s, 1 meter
  • SATA Revision 2.0 - SATA 3.0 Gbit/s, 1 meter
  • SATA Revision 3.0 - SATA 6.0 Gbit/s, 1 meter
  • SATA Revision 3.2 - SATA 16 Gbit/s, 1 meter
  • eSATA (external SATA)
    – Matches the SATA version - 2 meters
59
Q

F-connector

A
  • Cable television
    – Cable modem
    – DOCSIS
    (Data Over Cable Service Interface Specification)
  • RG-6 cable - Threaded connector
60
Q

Hard disk drives (HDD)

A
  • Non-volatile magnetic storage - rapidly rotating platters
  • Random-access
    – Retrieve data from any part of the drive at any time
  • Moving parts
    – Spinning platters, moving actuator arm
    – Mechanical components limit the access speed
    – Mechanical components can also break
61
Q

Solid-state drives (SSD)

A
  • Non-volatile memory - No moving parts
  • Very fast performance - No spinning drive delays
62
Q

Optical drives

A
  • Small bumps read with a laser beam
    – Microscopic binary storage
  • Relatively slow
    – Archival media
  • Many different formats - CD-ROM, DVD-ROM, Blu-ray
  • Internal and external drives
    – For those uncommon application installations
63
Q

RAID

A
  • Redundant Array of Independent Disks
    – They’re also inexpensive disks.
  • Different RAID levels - Some redundant, some not
  • RAID 0 – Striping
  • RAID 1 - Mirroring
  • RAID 5 – Striping with Parity
  • Nested RAID - RAID 1+0 (a.k.a. RAID 10) - A stripe of mirrors
64
Q

RAID 0 - Striping

A
  • File blocks are split between
    two or more physical drives
    – High performance
    – Data written quickly
  • No redundancy
    – A drive failure breaks the array
    – Raid 0 is zero redundancy
65
Q

RAID 1 - Mirroring

A
  • File blocks are duplicated between two or more physical drives
  • High disk utilization
    – Every file is duplicated
    – Required disk space is doubled
  • High redundancy
    – Drive failure does not affect data availability
66
Q

Dual-voltage input options

A
  • Voltage varies by country
    – US/Canada – 120 volts of AC (VAC), 60 hertz (Hz)
    – Europe – 230 VAC, 50 Hz
  • Manually switch between 120 V and 230 V
    – Get your meter!
    – Or use an auto-switching power supply
  • Don’t plug a 120 V power supply into
    a 230 V power source!
67
Q

Duplex Printing

A

– Save paper
– Print on both sides of the page without manually flipping over the paper
– Not all printers can do this

68
Q

Cloud computing characteristics

A
  • Rapid elasticity
    – Scale up and scale down as needed
    – Seamless to everyone
    – The cloud enables instant resource provisioning
  • High availability
    – Systems are always available
    – Redundancy provides availability
  • File synchronization
    – Information can be duplicated across cloud locations
69
Q

Virtualization

A
  • One computer, many operating systems
    – macOS, Windows 11, Linux Ubuntu, all at the same time!
  • Separate OS, independent CPU, memory, network, etc.
    – But really one computer
  • Host-based virtualization
    – Your normal desktop plus others
  • Standalone server that hosts virtual machines
    – Enterprise-level
70
Q

Cross-platform virtualization

A
  • Windows / macOS / Linux doesn’t do everything
    – Each OS has strengths and weaknesses
  • Run different operating systems at the same time
    – Move between each OS seamlessly
    – No rebooting
  • Save time and resources
    – One physical computer
71
Q

6 steps to troubleshooting?

A
  1. Establish a theory
  2. Test the theory
  3. Create a plan of action
  4. Implement the solution
  5. Verify full system functionality
  6. Document findings
72
Q

Troubleshooting hardware problems: POST and boot

A
  • Blank screen on boot
    – Listen for beeps
    – Bad video, bad RAM, bad CPU
    – BIOS configuration issue
  • BIOS time and setting
    – Maintained with the motherboard battery
    – Replace the battery
  • Attempts to boot to incorrect device
    – Set boot order in BIOS configuration
    – Confirm that the startup device has
    a valid operating system
    – Check for media in a startup device
73
Q

Troubleshooting hardware problems: Bluescreens and spontaneous shutdowns

A
  • Startup and shutdown BSOD
    – Bad hardware, bad drivers, bad application
  • Use Last Known Good, System Restore, or Rollback Driver
    – Try Safe Mode
  • Reseat or remove the hardware - If possible
  • Run hardware diagnostics
    – Provided by the manufacturer
    – BIOS may have hardware diagnostics
74
Q

Troubleshooting hardware problems: Sluggish performance

A
  • Task Manager
    – Check for high CPU utilization and I/O
  • Windows Update
    – Latest patches and drivers
  • Disk space
    – Check for available space and defrag
  • Laptops may be using power-saving mode
    – Throttles the CPU
  • Anti-virus and anti-malware
    – Scan for bad guys