Test 1 Flashcards by Alan Poveda

How can you to track and aggregate data over time through elements called scorecards and indicators ?

Update sets
Performace Analytics
Wokflws

Performace Analytics

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What are the benefits of using groups in ServiceNow ?

all of the given options.
Identifies a subset of users for roles and skill assignment
Provide reference for alerts and notifications
Permissions and access - Simplified ability to assign permissions
Permissions and Access - Simplified ability to assifn permissions

all of the given options.

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What are the 3 components of the Now Platform User Interface ?
Application navigator
Module
Service Portal
Content Frame
Ui Macros
Search bar
Banner Frame

Application navigator
Content Frame
Banner Frame

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How to make a field mandatory at data base level, before updating or inserting ?
Data Policy
Client Scripts
Ui Policy

Data Policy

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What ServiceNow feature allows you to include data from a secondary related table on a report ?
SQL
Dot walking
Joins

Dot walking

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What is the purpose of flagging an article in a knowledge base ?
To mark an article to read later
Reporting an error
Allors a user to submit feedbak about an article
Allows a user to hide that article
Allows a user to delete that article

Allors a user to submit feedbak about an article

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How many types of search options are given in ServiceNow ? Choose the correct 4 options
List
Ui Policy
Navigation filter
Live feed
Global text search

List
Navigation filter
Live feed
Global text search

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What are NOT the benefits of assigning tasks to a group, rather than an individual ?
Groups can assign taks to user based on priority
Groups can assig task to user based on avaibility
Groups can avoid tasks which are nearing SLA breach
Groups can avoid tasks wich are reopened
Groups can assig task to user based on skills or location

Groups can avoid tasks which are nearing SLA breach

Groups can avoid tasks wich are reopened

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What are the UI components of a homepage ?
Banner, content pane, header, footer and application navigator
Banner, content pane and application navigator
Banner, content pane, header and application navigator

Banner, content pane and application navigator

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Gauges are created by security_admin or users with Gauge_admin role ?

True
False

false

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ServiceNow is designed to be integrated with which of the following modules ? Choose the right option from the below.
Aing, streaming videos platforms
CMDB, incident, problem, change, user administration, and single sing on
CMDB, incidnet, problem, change, audio streaming Apis, video platforms
CMDB, incidnet, ITOM, change, audio streaming Apis, video platforms
Request emergency change, wizards

CMDB, incident, problem, change, user administration, and single sing on

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The business rule can be run or executed for which of the following states ?
After
Display
onLoad
Before

After
Display
Before

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SLM module configures which of the following ?
OLA
SLA
UC
INC

OLA
SLA
UC

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Which of the following is not a valid field type (for Incident Table)? This question was asked in August 2021 CSA exam

Currency
Long string
Suggestion

Long string

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What defines conditions that are evaluated against users to determine which users can access Service Catalog items ?
Palette tabs
ACL
User criteria
User group membership
Business rule on service catalog

User criteria

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Button, Related Links and Context Menu are part of ?
Canvas
UI page
Client script
UI action
Form

UI action

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Please choose the correct difference between SAVE and INSERT buttons from the below options.
No differece as both will stay on same form
Save action will stay on the form while insert not get re-directed to the list
Save action will stay on the form while insert get re-directed to the list
Save action will stay on the form while also get re-directed to the list
Save will get re-directed to the list and insert will stau on the form

Save action will stay on the form while insert get re-directed to the list

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As a ServiceNow subject matter expert, which of the below are “ServiceNow release cycle” types would you follow ?
Enables admins to set mandatory and read only states for fields and can enforce data consistency across applications. You can set import data as read only. ex - user info
Sytem import sets > load data
One record stored in the sys_user_group table; and, it’s a collection of users who share a common purpose
Feature release, patch release an hot fix

Feature release, patch release an hot fix

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Which would NOT appear in the History section of the Application navigator ?

List
Schedule jobs
ACL
UI pages
Records
Tables

UI pages

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Where are the events generated in a ServiceNow instance stored ?
table [sys_events]
table [sysevent]

table [sysevent]

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Which of the following are valid query operators for filter conditions in ServiceNow ?
SNOTEMPTY
ANYTHING
ENDSWITH
ISVALID
ISINVALID
STARTSWITH

ISNOTEMPTY
ENDSWITH
STARTSWITH

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What is the master table that contains a record for each table in the database ?
sys_master_db_table
sys_ci table
sys_db_object table
sys_cmdb_ci table
sys_core_object table
sys_master_object table

sys_db_object table

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Variable sets can be used in which of the below options ? Choose all that apply.
Order Guides
Scratch pad
Rest api
Record producer
Incidents
Catalogs items
Scripted API
SOAP API

Order Guides
Record producer
Catalogs items

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John wants to change the number prefix from “INC” to “IN” for incident table. What is the right way to do this ?

No. It is not possible
System definition - Instance maintenance table
System definition - Auto number
System definition - Data dictionary.
System definition - System table
System definition - Number maintenance table(sys_number).

System definition - Number maintenance table(sys_number).

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What defines how departments work together to meet the service level requirements documented in an SLA ? Service Level Agreement (SLA) Operational Level Agreement (OLA) Underpinning Contract (UC)

Operational Level Agreement (OLA)

From the below options, please choose the correct definition of "inactivity monitor" in ServiceNow instance. It is used to enhance the system logs. It provides more information on the duration of transactions between the client and the server. It triggers an event for a task record if the task is inactive for a certain period of time. If the task remains inactive, the monitor repeats at regular intervals.

It triggers an event for a task record if the task is inactive for a certain period of time. If the task remains inactive, the monitor repeats at regular intervals.

Is it true that all users can manage and setup import sets ? true false

false

``` Which module displays a list of tasks assigned to a user’s group, but not yet assigned to an individual user ? My Teams Tasks My Teams Work My Groups Tasks My Groups Work ```

My Groups Work

``` Which technique is used to get information from a series of referenced fields from different tables ? (Popular exam question) Jelly script Dot-Walking Join tables Record-Hopping Referance qualifiers Macros Table-Walking ```

Dot-Walking

``` What module in the Service Catalog application does an Administrator access to begin creating a new item? Maintain Items Content Items Maintain Categories ```

Maintain Items

``` Choose the correct steps that are part of a workflow in ServiceNow platform ? Start, Pause, Halt, End Start, End Start, Pause, Stop , End Start, Pause , End Start, Pause, Halt, Stop ```

Start, Pause, Stop , End

In a workflow, what is the workflow timeline ? An automation block such as approvals, conditions, notifications, tasks, timers and utilities. It provides a complete time-based display of logs associated with workflow. Shows the progress of a workflow. It provides a complete time- based display of activities associated with workflow context. Defines unique key for record. If record found, import will update the record. If not found, import will create a new record.

Shows the progress of a workflow. It provides a complete time- based display of activities associated with workflow context.

is used to join two tables. Fill in the blank with the correct option. ``` Related lists Database Views Link Tables Grid Control GlideRecord ```

Database Views

How is the Event Log different from the Event Registry? (Note - This questions is often asked in real exam) A. Event Log contains generated Events, the Event Registry is a table of Event definitions B. Event Log is formatted in the Log style, the Event Registry displays different fields C. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period) D. Event Log is the same as the EventRegistry Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period) Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the 2 past 2 days (48- hour period) Event Log lists Events that were triggered during the day (24- hour period) and Event Registry lists Events that were triggered by integrations. Event Log is the same as the EventRegistry Event Log is formatted in the Log style, the Event Registry displays different fields Event Log contains generated Events, the Event Registry is a table of Event definitions

Event Log contains generated Events, the Event Registry is a | table of Event definitions

``` What is the language used for Service Portal in ServiceNow? Mix of Perl and AngularJS AngularJS Java Perl script Python ```

AngularJS

What are the two pathways to view feedback left on a published article ? Knowledge > articles > published Knowledge > articles > My Flagged Knowledge > My articles > Flagged Knowledge base > my knowledge > flagged articles

Knowledge > articles > published | Knowledge > articles > My Flagged

What table is used to store SLAs in a ServiceNow instance ? task_sla sla u_sla

task_sla

Which among the following is true regarding tables on a ServiceNow instance ? You can only delete the tables starting with u if you have security_admin role. You can only delete the tables starting with u if you have admin role. You can delete the tables starting with "u" permanently. You cannot delete the tables starting with u permanently.

You can delete the tables starting with "u" permanently

Select the right option to run Data Collector Jobs. Social T > Feed administration > Messages Performance Analytics > Data Collector Searches in files that are attached to records Manually, LDAP, Single Sign on (SSO)

Performance Analytics > Data Collector

Where will a user find option to edit a list in ServiceNow? ``` Grid box List control Grid control List matrix UI Filter ```

List control

``` Which is the parent table for incident, problem, change in an ServiceNow instance ? task sla cmdb_ci cmdb ```

task

Which tables captures information related to workflow versions ? wf_workflow table wf_workflow_version wf_workflow_versions

wf_workflow_version

``` Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.) System Date Format Browser Tab Title Form Header Size Instance language preferance Record Number Format Banner Image Instance version information ```

System Date Format Browser Tab Title Banner Image

Which one of the following statements describes the contents of the Configuration Management Database (CMDB) ? A. The CMDB contains data about tangible and intangible business assets B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company C. The CMDB archives all Service Management PaS equipment metadata and usage statistics D. The CMDB contains ITIL process data pertaining to configuration items ``` Statement B Statement C Statement A Statement B and Statement C Statement D Statement B and Statement D Statement A and Statement B ```

Statement A

``` KB articles are referred in which of the below modules ? Service Catalog News Home Page INC ```

Service Catalog News INC

How are users related to roles or groups in an ServiceNow instance ? Many to many relationship One to Many relationship Many to one relationship One to One relationship

Many to many relationship

Can you update a record without updating its system fields (like sys_updated_by, sys_updated_on)? Yes. No, Every insert and update automatically updates system fields.

Yes.

``` Which table stores information about C relationship existing on a ServiceNow instance ? cmdb_rel_ci cmdb_ci_rel cmdb_rel cmdb_rel_configuration cmdb_ci_item_rel ```

cmdb_rel_ci

Choose the correct option from below statements regarding script debugger and session log. *This question was asked in the real CSA exam July 2021 The Script Debugger enables users with the script_debug role to debug server-side JavaScript, while the Session Log enables you to view and download required logs. The Script Debugger enables users with the script_debugger role to debug server-side JavaScript, while the Session Log enables you to view and download required logs. The Script Debugger enables users with the script_debug role to debug client side JavaScript and server side JavaScript, while the Session Log enables you to view and download required logs. The Script Debugger enables users with the script_debug role to debug client JavaScript, while the Session Log enables you to view and download required logs.

The Script Debugger enables users with the script_debugger role to debug server-side JavaScript, while the Session Log enables you to view and download required logs.

From My approval module you need to quickly authorize a request. How can this be done from list view ? Right Click on approval number and select Approve Right Click on requested state and select Approve Right Click on approval number ,select Approve and click Green check.

Right Click on requested state and select Approve

How can admin view/edit the dictionary for a particular field in ServiceNow? Right click the field and click Configure Dictionary Schema Map Configure Label Data Dictionary

Right click the field and click Configure Dictionary

``` When can SLAs include actions be triggered on ServiceNow instance ? Breached Completed Anytime In progress ```

Anytime

A gauge can be added to which of the below mentioned components in an ServiceNow instance ? Banner Home Page List Report

Home Page

``` Which tool is used to have conversations with logged-in users in real-time ? O User Presence Virtual Agent Mobile Studio Now Messenger Messenger bot Connect Chat ```

Connect Chat

According to any vanilla ServiceNow instance, which of the following is true ? Deleted system tables will be created again during an instance upgrade System tables once deleted wont be restored even after an instance upgrade. When moved from left to right slush bucket, referance fields get deleted System tables can be deleted by the administrator System tables can be deleted by the user with itil role

Deleted system tables will be created again during an instance upgrade

``` Which of the below is the pause condition for incident SLA? Wait Until awaiting pause Hold ```

awaiting

Which one of the following statements is correct when referring to UI Actions ? UI Actions are only executed on the server. UI Actions cannot use scripts or be scripted. UI Actions on the Task Table are not available to its extended tables. Conditions cannot be specified to determine when a UI Action appears Conditions can be specified to determine when a UI Action appears UI Actions are only executed on the client side.

Conditions can be specified to determine when a UI Action | appears

Can a user open an Incident by email, if so what is utilized ? ``` Yes. Via Inbound Action Yes. Via UI Action script Yes. Via UI Action Yes. Via UI Macro Yes. Via Notification No. ```

Yes. Via Inbound Action

You can add new columns to base table incident in ServiceNow instance ? Yes No

Yes

Smith wants to hide a table from the report console. How can it be done ? Go to reports module and configure the allowed tables to report on Write an ACL on the table with operation as 'Report on' and restrict By Default, all tables shall be shown in reports module. Write an ACL on the table with operation as 'Report for' and restrict

Write an ACL on the table with operation as 'Report on' and | restrict

``` To generate task based records through service request which is the correct option below ? Record producer Business Rule Service Catalog UI Action UI Policy ```

Record producer

What authentication modes are used in a ServiceNow REST web service ? OATH 2.0 and mutual authentication OAUTH 2.0 Basic authentication Mutual authentication

OAUTH 2.0 | Basic authentication

ServiceNow supports which of the following authentication methods ? Basic Auth All of the above are supported by ServiceNow None of the above are supported by ServiceNow LDAP and oAuth Token LDAP oAuth

All of the above are supported by ServiceNow

Use ____ to create reports by modify an existing report, or create a new report from scratch. Choose the right option from below. ``` Report Designer Report App Service Catalog Dependency Views Report_operator Report Maker ```

Report Designer

A variable Set is a modular unit of variables that "CAN BE" shared between catalog items. True or False ? True False

True

How do I turn on email notifications in ServiceNow? Go to 'Email' under the 'System Properties' menu. You will see a radio button on the properties page 'Enable email sending (SMTP)' Go to 'Email' under the 'System Properties' menu. You will see a dropdown field 'Enable email sending (SMTP)' Go to 'Email' under the 'System Properties' menu. You will see a checkbox on the properties page 'Enable email sending (SMTP)' Go to 'Email' under the 'Application Properties' menu. You will see a checkbox on the properties page 'Enable email sending (SMTP)'

Go to 'Email' under the 'System Properties' menu. You will see a checkbox on the properties page 'Enable email sending (SMTP)'

Which of the following statement is true about Service-Now LDAP ? ServiceNow LDAP has only read access to customers AD ServiceNow LDAP has read and write access to customers AD ServiceNow LDAP has read and delete access to customers AD ServiceNow LDAP has read, write and delete access to customers AD

ServiceNow LDAP has only read access to customers AD

Which of the below is not a list interface element ? Title bar Fields Column headings Gauge

Gauge

``` What details does a knowledge article hold ? (Select all that apply) User Solutions Troubleshooting tips Known errors All of the above User information ```

User Solutions Troubleshooting tips Known errors

``` Which of the below components I uns on server side on ServiceNow instance ? Select all that apply. UI Business Rule Data Policy Script Include Client Script UI Policy ```

Business Rule Data Policy Script Include

Which method is used for to check if the object is null or contains an empty string ? ``` nil () empty () null () false() isEmpty() isNull() ```

nil ()

``` Out of the below, which aren't captured in an update set by default ? Schedule jobs CI modifications User/group records form views ```

Schedule jobs CI modifications User/group records

What are two of the settings that can be made in the contextual security manager ? Ability to change release dates and restrict automatic notifications. Ability to change release dates and manage group personnel. Ability to set the maximum attachment size. Ability to disable applications and to set the maximum notification size. Ability to specify the attachment file types.

Ability to set the maximum attachment size. | Ability to specify the attachment file types.

What is the purpose of a formatter in ServiceNow instance ? Select one of the following. Formatter is a set of conditions applied to a table to help find and work with data Formatter allows you to populate fields automatically Formatter is a form element used to display information that is not a field in the record A formatter allows you to configure applications on your instance

Formatter is a form element used to display information that is not a field in the record

``` What is the sequence of conditions in a ServiceNow SLA definition ? Start, Pause, Stop Begin, Hold, Halt Start, Hold, Halt Start, In Progress, Stop ```

Start, Pause, Stop

Is it true that a user with security_admin role can only grant security_admin role to other users ? This is a true statement starting New York version This is a true statement starting Madrid version This is a true statement starting London version This is a true statement starting Orlando version This is a true statement starting Kingston version

This is a true statement starting London version

Identify the port number used for LDAP and LDAPS. 389 and 639 389 and 636

389 and 636

``` What defines how departments work together to meet the service level requirements documented in an SLA? Underpinning Contract (UC) Operational Level Agreement (OLA) Service Level Agreement (SLA) Metrics ```

Operational Level Agreement (OLA)

``` You will see a text area widget where you can add conditional expressions to your ACL. It is known as ? Content Frame Filters SLA Condition Evaluation Annotations Dynamic expression Conditional Expressions ```

Conditional Expressions

ServiceNow provides customers with a dedicated database, application and data isolation using which one of the following models ? Hybrid Cloud Multi-tenant Single-tenant

Single-tenant

Which one of the statement below describes the relationship between the incident table and task table? The incident table is the parent of the task The incident table is extended by task table The incident table extends the task table The task table is the child of the incident table The task table extends the incident table

The incident table extends the task table

Which of the following protocol is used for create, update and delete incident through emails ? ``` IMAP SMTP POP3 SOAP HTTP ```

POP3

``` Until Orlando, how many types of Reference qualifiers does ServiceNow support ? 8 1 2 3 4 ```

Which one statement correctly describes Access Control rule evaluation ? If a row level rule and a field level rule exist, both rules must be true before an operation is allowed If more than one rule applies to a row, the older rule is evaluated first If a row level rule and a field level rule exist, both rules must be false before an operation is allowed If a row level rule and a field level rule exist, either of the rules must be true before an operation is allowed Rules are evaluated from the general to the specific, so a table rule must be active to continue Rules are evaluated using roles. The role with the most permissions evaluates the rules first

If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

Which role will a user require to initiate the setup of Agent Intelligence ? agent_admin security_admin Admin or ml_admin

Admin or ml_admin

``` Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.) Service Processes Tables and Fields Multi tenant and single instance A Database The Dependency View User Permissions ```

Service Processes Tables and Fields A Database The Dependency View

Which of the following statement is TRUE for a field on an audited table? Add "no_audit = O" to attribute for exclude from auditing Add "no_audit = true" to attribute for exclude from auditing

Add "no_audit = true" to attribute for exclude from auditing

Which one of the following is true characteristics for workflows in service catalog ? Workflows can have a multiple rounds of approval actions. The start & end activities in workflows can be changed. Only one rollback activities is allowed in a workflow Workflows can have a maximum of five rounds of approval actions.

Only one rollback activities is allowed in a workflow

Form Context Menu provides a graphical representation of other tables related to a specific table ? True False

False

``` Which table stores roles for a particular user in ServiceNow instance ? imp_user sys_role user_role sys_user_has_role ```

sys_user_has_role

Out of the below listed applications, which will not run natively on smartphones ? Workflow Service Catalog Self-Service

Workflow

``` Which of the following types of client scripts are supported in ServiceNow? onEdit onCellEdit onChange onEdit onSubmit onSave onClick onLoad onUpdate ```

onCellEdit onChange onSubmit onLoad

Which is true regarding Knowledge Base ? In a Knowledge base, articles are grouped according to views In a Knowledge base, articles are grouped according to approval dates. In a Knowledge base, articles are grouped according to user roles who created them. In a Knowledge base, articles are grouped according to categories. In a Knowledge base, articles are grouped according to months of creation In a Knowledge base, articles are grouped according to users who created them. In a Knowledge base, articles are grouped according to their created dates.

In a Knowledge base, articles are grouped according to | categories.

Which one of the following statement is true ? Task table can be extended and it can extend any other table Task table cannot extended Task table can be extended and it cannot extend any other table

Task table can be extended and it cannot extend any other | table

What is the important factor to remember when a user is creating catalog variable ? Catalog Variables are global by default. Catalog Variables are global by default only for users with "catalog_admin" role.

Catalog Variables are global by default.

``` Which of the following can be performed by inbound email action ? Validate a form Call a client callable script Execute a scheduled script Submit Service Catalog request Create or update task record ```

Create or update task record

Knowledge process consists of which of the below components ? document creation, approval and review from SMEs and publishing document creation, approval and review from SMEs

document creation, approval and review from SMEs and | publishing

``` What is the order of Business rule to run ? (very important question and often appears in new look CSA exam) Before, Query, After, Display Display, Before, Query, After Query, Display, Before, After ```

Query, Display, Before, After

Pergunta 39: Correto On any ServiceNow instance, which of the following allows a user to edit field values in a list without opening the form ? Data Editor Form Designer List Editor Edit Menu

List Editor

``` What capabilities does Knowledge management provide to end users (with no roles) in a ServiceNow instance ? edit articles view articles delete articles create articles ```

edit articles | view articles

``` Choose the variables that you can add when you create a catalog item from below list of field types. checkbox Radio Button multiple choices multi-line text single line text choice list ```

``` checkbox multiple choices multi-line text single line text choice list ```

``` Which of the following is used to initiate a flow ? UI Policy Data Policy A spoke Trigger An Event Core Action Business rule Scheduled job ```

Trigger

``` From the User menu in ServiceNow instance, which actions can a user select ? (Choose three.) Approve Records Elevate Roles Impersonate Users Order from Service Cat Log Out from ServiceNow A. Send Notifications ```

Elevate Roles Impersonate Users Log Out from ServiceNow

``` What role is used by Admin for adding or removing fields from the list? (Repeated in many CSA exams) personalize_list security_admin form_user ```

personalize_list

Which of the following statements holds true for Service Catalog categories ? Users with the admin or catalog_admin roles can view categories only if there is an active item in the category and Availability is set to either Desktop or Both. Users with the admin or cat_admin roles can view categories only if there is an active item in the category and Availability is set to either Desktop or Both.

Users with the admin or catalog_admin roles can view | categories only if there is an active item in the category and Availability is set to either Desktop or Both.

``` What defines conditions that are evaluated against users to determine which users can access Service Catalog items ? Tables and forms Palette Tabs User Criteria ```

User Criteria

The baseline Service Catalog homepage contains links to which of the following components ? Order Guides, Item Variables, and Workflows Record Producers, Order Guides, and Catalog Items Order Guides, Catalog Items, and Workflows Record Producers, Order Guides, and Item Variables

Record Producers, Order Guides, and Catalog Items

``` SLA, OLA and UC are related to ? Knowledge Base Incident Management Service Level Management Home Page ```

Service Level Management

If the system administrator wants to modify the homepage, which of the following links on the page indicates that this can be done ? Make Gauge Add Context Change Layout

Change Layout

Is is true that System upgrade schedule auto-updates an existing MID server to the latest build on a ServiceNow instance ? False True

False

What is a characteristic of importing data into ServiceNow? An existing Transform Map can be used only once on different import set An existing Transform Map can be used only once on the same import set Coalesce fields are used only after running Transform An existing Transform Map can be used one time on the same import set An existing Transform Map can be used multiple times on the same import set

An existing Transform Map can be used multiple times on the | same import set

Where are customizations done on ServiceNow instance stored ? sys_update_set sys_update sys_update_xml

sys_update_xml

What purpose does Client Transaction Time plugin serve in ServiceNow? It delete client transactions details. It enables to log a message in ServiceNow. It enhances the system logs by providing additional information about the durations of transactions

It enhances the system logs by providing additional information about the durations of transactions

How to differentiate SLA, OLA and underpinning contracts based on which options below ? ``` Number of executions meta-type sys_id configuration item Status Last date of execution Type ```

Type

Which of the following statement is TRUE about sys_dictionary? The system dictionary is a table, called Dictionary Entry [sys_dictionary] that contains details for each custom table and the definition for every column on custom table in an instance. The system dictionary is table, called Dictionary Entry [sys_dictionary], that contains details for each table and the definition for every column on each table in an instance. sys_dictionary is a table where all the details about all ServiceNow base tables are stored

The system dictionary is table, called Dictionary Entry [sys_dictionary], that contains details for each table and the definition for every column on each table in an instance.

What does a request number in Service Catalog represent It represents the task to complete. It represents the individual item in the order. It represents the order number

It represents the order number

Which protocol is used to send outbound emails from Service-now? IMAP SMTP

SMTP

An outbound SOAP message is defined. Which function can invoke the SOAP message ? UI Policy Data Policy UI Action UI Macro

UI Action

Which of the following contains tabs for accessing workflows that are being edited or created ? Transition Canvas Tabs Many to Many Select Box

Canvas Tabs

Which of the following statement describes the purpose of an Order Guide in ServiceNow platform ? Order Guides restrict the number of items in an order to only one item per request Order Guide provide a list of guidelines for Administrators on how to set up item variables Order Guide provide the ability to order multiple, related items as one request

Order Guide provide the ability to order multiple, related items as one request

What are the three components of a filter condition? Table Value Field Operator

Value Field Operator

Knowledge Base Search results can be sorted by which of the following? (Choose three.) ``` Most recent update Popularity Relevancy Manager assignment Number of views ```

Most recent update Relevancy Number of views

Which of the following are a type of client scripts supported in ServiceNow? (Choose four.) ``` onSubmit onUpdate onCellEdit onLoad onEdit onChange onSave ```

onSubmit onCellEdit onLoad onChange

A Service Catalog may include which of the following components? Order Guides, Exchange Rates, Calendars Order Guides, Catalog Items, and Interceptors Catalog Items, Asset Contracts, Task Surveys Record Producers, Order Guides, and Catalog Items

Record Producers, Order Guides, and Catalog Items

What is a way that you can mark a knowledge article for review? Flag article Review Bookmark On Hold

Flag article

Which tool is used to have conversations with logged-in users in real-time? Connect Chat Now Messenger User Presence Comments

Connect Chat

What is the difference between a Ul Policy and Data Policy? Data Policies run only after Ul Policies run successfully Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services

Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services

Which statement is true about business rules? A business rule must run before a database action occurs A business rule can be a piece of Javascript A business rule must not run before a database action occurs A business rule monitors fields on a form

A business rule can be a piece of Javascript

Which three Variable Types can be added to a Service Catalog Item? True/False, Multiple Choice, and Ordered True/False, Checkbox, and Number List Number List, Single Line Text, and Reference Multiple Choice, Select Box, and Checkbox

Multiple Choice, Select Box, and Checkbox

What information does the System Dictionary contain? The human-readable labels and language settings The definition for each table and column The information on how tables relate to each other The language dictionary used for spell checking

The definition for each table and column

What is the difference between UI Policy and UI Action? UI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a save button visible for appropriate users. UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button visible for appropriate users.

UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button visible for appropriate users.

What is a Dictionary Override? A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services A Dictionary Override is a task within a workflow that requests an action before the workflow can continue A Dictionary Override sets field properties in extended tables

A Dictionary Override sets field properties in extended tables

Which one of the following statements best describes the purpose of an Update Set? An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems. By default, an Update Set includes customizations, Business Rules, and homepages. An Update Set is a group of customizations that is moved from Production to Development By default, the changes included in an Update Set are visible only in the instance to which they are applied.

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

What is a formatter? Select one of the following. A formatter allows you to configure applications on your instance A formatter is a form element used to display information that is not a field in the record A formatter allows you to populate fields automatically A formatter is a set of conditions applied to a table to help find and work with data

A formatter is a form element used to display information that is not a field in the record

What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks? Answer Agent live Feed Virtual Agent Connect Chat

Virtual Agent

What are the main UI component(s) of the ServiceNow Platform? ``` Banner Navigator Banner Frame Application Frame Application Navigator Content Menu Content Frame ```

Banner Frame Application Navigator Content Frame

Buttons, form links, and context menu items are all examples of what type of functionality? Business Rule UI Action Client Script UI Policy

UI Action

Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.) ``` Banner Image Record Number Format Browser Tab Title System Date Format Form Header Size ```

Banner Image Browser Tab Title System Date Format

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)? The CMDB contains data about tangible and intangible business assets The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company The CMDB archives all Service Management PaaS equipment metadata and usage statistics The CMDB contains ITIL process data pertaining to configuration items

The CMDB contains data about tangible and intangible business assets

A REQ number in the Service Catalog represents... the order number. the stage. the task to complete. the individual item in the order.

the order number.

Where would you go in ServiceNow to order services and products offered by various departments? Service Department Customer Service Service Catalog Self Service

Service Catalog

What are the three components of a filter condition? Field. Operator and Value Condition. Operator, and Value Field, Condition, and Value Variable, Field, and Value

Field. Operator and Value

A role is recorded in which table? Role[sys_user] Role[sys_user_profile] Role[sys_user_record] Role[sys_user_role]

Role[sys_user]

Which technique is used to get information from a series of referenced fields from different tables? Table-Walking Sys_ID Pulling Dot-Walking Record-Hopping

Dot-Walking

What is the platform name for the User table? u_users sys_users x_users sys_user

sys_user

Which of the following is used to initiate a flow? A Trigger Core Action A spoke An Event

A Trigger

What is a schema map? A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items A schema map graphically organizes the visual task boards for the CMDB A schema map graphically displays the Configuration Items that support a business service A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

What is the function of user impersonation? Testing and visibility Activate verbose logging View custom perspectives Unlock Application master list

Testing and visibility

In what order should filter elements be specified? Field, Operator, then Value Field, Operator, then Condition Operator, Condition, then Value Value, Operator, then Field

Field, Operator, then Value

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user? RITM (Number)>REQ (Number)>PROCUREMENT (Number) REQ (Number)>RITM (Number)>PROCUREMENT (Number) REQ (Number)>RITM (Number)>TASK (Number) FULFILLMENT (Number)>RITM (Number)>TASK (Number)

REQ (Number)>RITM (Number)>TASK (Number)

Reports can be created from which different places in the platform? (Choose two.) List column heading Metrics module Statistics module View / Run module

List column heading | View / Run module

Where can Admins check which release is running on an ServiceNow instance? Memory Stats module Stats module System.upgraded table Transactions log

Stats module

A User is stored in which table? User [sys_user] User [ sys_user_group] User [ syst_user_profile] User [user_profile]

User [sys_user]

Which of the below is a valid approach to debug client scripts ? Choose any 3 options ``` Field Watcher log.info () jslog() try/catch gs.debug() js.logger() ```

Field Watcher jslog() try/catch

What is the purpose of a list editor in ServiceNow? It displays the processing time, including the total time, network latency and browser rendering and parsing The list editor allows you to hide field values in a list without opening a form. The list editor allows you to edit field values in a list after opening a new form. The list editor allows you to edit field values in a list without opening a form. All of the above

The list editor allows you to edit field values in a list without opening a form.

Only predefined roles can be migrated from one instance to another ? false true

false

Which one of the following is an example of a one-to-many relationship ? The Task table[task]assigned to field references the user table [sys_ user]. The incident[incident] table references at tables with open tasks. User table[sys_ user]references the Task table[task]assigned to field.

The Task table[task]assigned to field references the user table [sys_ user].

What are the 5 provided Roles by ServiceNow ? A. System Administrator: The admin role provides access to all platform features, applications, functions and data. B. Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services C. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management. D. Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver E. Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc. Answer: A,C,D A,B,C,D,E A,C,E A,D,E

A,B,C,D,E

Which plugin needs to be enabled to unlock domain separation on a ServiceNow instance ? Domain Separation status Domain Support - Domain Extensions Installer

Domain Support - Domain Extensions Installer

Which statement of the following is correct when referring to UI actions ? UI Actions cannot use scripts or be scripted. UI Actions on the task table are not available to its extended tables. Conditions can be specified to determine when a UI Action appears. UI actions are only executed on the server.

Conditions can be specified to determine when a UI Action appears.

From the below, choose all the possible ways by which a Service Catalog workflow be attached ? Through Transform map Automatically on condition Manually on catalog item form

Automatically on condition | Manually on catalog item form

What are the main components of the Service Now graphical user interface (GUI) ? Application List, Report Gauge frame and Detail pane Application List, Report Gauge frame, Power Bar and Details pane Application Navigator and Content Frame. Application Navigator, News Content Frame, List pane and Information Structure. Navigation Bar, Report Gauge frame, Power Bar and News Content Block. Application Navigator, Banner, Power Edge and Content Frame.

Application Navigator, Banner, Power Edge and Content Frame.

What setting allows users to view a knowledge base article even if they are not logged in? ``` Global scope setting The "Allow All" role The "ESS_user" role The Public setting Anonymous role setting ```

The Public setting

Which of the below actions can a user perform in Knowledge management ? ``` Hide articles View articles Merge Articles Edit articles Create articles ```

View articles Edit articles Create articles

Table Access Control rules are processed in which order ? The user must have one of the roles in the required roles list. If the list is empty, this condition evaluates to true. Next, the condition must evaluate to true. After that, the script must evaluate to true or return an answer variable with the value of true. [Record ACL rules only] The matching table-level and field-level ACL rules must both evaluate to true. The condition must evaluate to false. The script must not evaluate to true or return an answer variable with the value of true. The user must have one of the roles in the required roles list. If the list is empty, this condition evaluates to true. [Record ACL rules only] The matching table-level and field-level ACL rules must both evaluate to true. The condition must evaluate to false. The script must evaluate to true or return an answer variable with the value of true. The user must have one of the roles in the required roles list. If the list is empty, this condition evaluates to true. [Record ACL rules only] The matching table-level and field-level ACL rules must both evaluate to true.

The user must have one of the roles in the required roles list. If the list is empty, this condition evaluates to true. Next, the condition must evaluate to true. After that, the script must evaluate to true or return an answer variable with the value of true. [Record ACL rules only] The matching table-level and field-level ACL rules must both evaluate to true.

Choose the table name where business rule information is stored in a ServiceNow instance . "sys_script" table sys_script_include" table "sys_include" table

"sys_script" table

Team development used GIT to manage source code ? false true

false

Which of the following are workflow activities ? Select all that apply. ``` Approvals Incident Utilities Timers Tasks Email ```

Approvals Utilities Timers Tasks

Can we draw multiple transition from a single activity in workflow? No True

True

On the ServiceNow instance. where does the global text search appear ? Content Area Left Navigation Pane Banner

Banner

Which of the following are correct steps to retrieve an update set ? Mark update set as Complete -> Retrieve -> Commit Mark update set as Complete -> Retrieve -> Apply

Mark update set as Complete -> Retrieve -> Commit

Which of these is NOT a valid field type in ServiceNow? ``` Collection VIdeo Choice Color Currency ```

VIdeo

What data formats can IntegrationHub parse ? ``` XML and CSV Only XML XMI, CSV and JSON Only JSON Both XML and JSON responses Only CSV ```

Both XML and JSON responses

Which module do you use to access the full screen view of Connect ? Connect - > Dashboard Connect - > Agent > Workspace Connect - > Workspace Connect - > Tools > Workspace

Connect - > Tools > Workspace

Which one of the following is valid way to an approval manager approves a service catalog request ? On the requested item form, select approve from the request field drop down list O In the catalog task list, right click the RITM number and select approve. In the request table, right click the RITM number and select approve request. On the request form of requested item form, select approve from the request field drop down list.

On the requested item form, select approve from the request field drop down list

Which one of the below is used to group related fields together ? View Form Layout Sections List Layout

Sections

For Ul policy to be applied on all views, which among the following should be checked ? On Load Global Condition Run Script

Global

Which of the following is true while solving incidents as per ITIL framework ? Incident Impact is calculated on the basis of Urgency & Priority. Incident Urgency is based on Impact & Priority. Incident Priority is calculated on the basis of Impact & Urgency. Incident Priority is filled by the user.

Incident Priority is calculated on the basis of Impact & Urgency.

How to make fields mandatory at data base level, before updating or inserting ? Data Policy Client Scripts UI Policy

Data Policy

How is coalesce used in import sets ? If a target table record exists with the same value in the coalesce field as the staging table record, the target table record is updated using the import set record values. If multiple fields are set to coalesce, then only the first coalesce value is used to match an existing record. Coalesce is a method to merge multiple Transfom maps before the load data step in the import process. Using coalesce, the import set application does match source values to currently existing target values, a new record is inserted.

If a target table record exists with the same value in the coalesce field as the staging table record, the target table record is updated using the import set record values.

Which of the following is a best example of Contextual Security in ServiceNow? Data Policy Business rules ACL

ACL

Name the interface for building and enabling rich process automation capabilities known as flows Flow Designer Field Values Formatters ServiceNow Studio

Flow Designer

Which of the following cannot be customized through the Basic Configuration UI 16 module ? (Choose 2.) Form Header Size & Record Number Format Banner Image & System Date Format

Form Header Size & Record Number Format

Dashboards v Home Pages. What is the correct difference ? Dashboard is per user/only the creator can access it., Home pages however, are shareable with anyone/group. Home page is per user/only the creator can access it. Dashboards, however, are shareable with anyone/group. Dashboards as a starting location for everyone. Dashboard and home pages are shareable with anyone/group. Dashboard and home pages are not shareable with anyone/group.

Home page is per user/only the creator can access it. Dashboards, however, are shareable with anyone/group.

By default in ServiceNow, what customizations are added to update sets ? Changes made to a schedule. Changes made to a form. Changes made to a homepage. Changes made to data.

Changes made to a form.

Can I convert a data policy into a UI policy ? Yes No

Yes

Which of the components are visible on Workflow welcome screen ? Catalog Form New Workflow Button

New Workflow Button

When a knowledge article can be viewed? After it is published After it is set to public After it is created

After it is published

Which O0B support will help you to avoid creating duplicates while importing data ? sys_id Transform Field Coalesce Field Transform Script

Coalesce Field

Which of the following represent "One-to-Many" relationship fields ? Glide List and Document ID Fields Reference Fields and Document ID Fields Relationship used to build SLA conditions Reference Fields and Glide List Reference Fields. Glide List, and Document ID Fields SLA Definition, Task SLA, SLA Workflow, SLA Automation SLA Definition, SLA Workflow, SLA Automation Add users to groups that have been assigned the desired role

Reference Fields. Glide List, and Document ID Fields

What are the four knowledge workflows available in the ServiceNow base instance ? a. Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state b. Retire Knowledge: Moves a knowledge article to the retired state. C. Instant Retire: Immediately retires a published article without requiring an approval d. Instant Publish: Immediately publishes a draft article without requiring an approval a,b,c a,c,d a,b,c,d a,d,c

a,b,c,d

How do you make a table field the display field for reference lookups against that table ? Change a business rule by adding a filter that reads "current.display=true" Right click on the field label you want to make the display value and click set as Display. Create a client script on the table with the syntax "setDisplay ('fieldname')" Personalize the dictionary entry for the field and check the display checkbox.

Personalize the dictionary entry for the field and check the display checkbox.

# Choose all the features of ServiceNow. ``` Multi tenant. When a Managed Service Provider (MSP) shares ServiceNow with multiple clients using domain separation, ServiceNow is multi-tenant. Load balanced Customisations Single tenant Single Database Single instance ```

``` Multi tenant. When a Managed Service Provider (MSP) shares ServiceNow with multiple clients using domain separation, ServiceNow is multi-tenant. Load balanced Customisations Single tenant Single Database ```

KB article(s) can be searched by which of the below given filters ? Choose the right 3 filters Relevancy Views Last Updated manager assignment

Relevancy Views Last Updated

Customer wants a catalogue item of a tablet with accessories to be purchased with. What options are there? pick 2 : Create catalogue item of tablet, with check boxes Create catalogue Item of tablet, with variable sets Create each item as a catalogue item

Create catalogue item of tablet, with check boxes | Create catalogue Item of tablet, with variable sets

When searching using the App Navigator search field, what can be returned? (Choose four.) ``` A. Names of Applications and Modules B. Names of Modules C. Names of Applications D. Favorites E. History Records F. Titles of Dashboard Gauges ``` ``` A,C,E A,B,E A,B,C,D A,C,D,E None of the above A,B,D B,D,E,F ```

A,B,C,D

Which field type allows you to type any characters, including numbers, letters and special characters? - Multi line text - String - Single line text String Referance Single line text Multi line text

String Single line text Multi line text

Which module in service catalog application is responsible for creating items ? Maintain dynamic categories Items Maintain items Maintain category

Maintain items

You cannot deactivate a plugin in ServiceNow instance, once it has been activated? False True

True

Server side scripting is used in which of the following ? (Select all that Apply) Client sript Business rule Script include

Business rule | Script include

Which of the following provides the working surface for creating new workflows or editing existing ones ? Reports Canvas Stages Checkbox

Canvas

What are the OOTB ServiceNow roles ? Select all that apply. ``` catalog_admin_manager admin, itil ESS User department_admin customer ```

admin, itil

If the knowledge base / article has no access defined, who can see the knowledge base / article? Only admin users can read can contribute to that knowledge base provided the checkbox for can read is enabled. No once will have access in the above situation All users can read and all users with roles can contribute to that knowledge base provided the checkbox for can read is enabled.

All users can read and all users with roles can contribute to that knowledge base provided the checkbox for can read is enabled.

Which of the following is not an example of a UI action ? ``` Related links Grid control List buttons Search Form buttons ```

Can we coalesce multiple fields in a table for given transform map ? No. Only 1 field per table can be coalesced Only 2 fields can be coalesced at a time. No fields can be coalesced in a table for given transform map Yes. We can coalesce multiple fields in a table for given transform map

Yes. We can coalesce multiple fields in a table for given | transform map

Which of the following statements is true when a new table is created by extending another table ? The new table archives the parent table and assumed its roles in the database The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table The new table inherits all of the fields of the parent table and can also contain new fields unique to itself The new table inherits all of the fields of the parent table but does not contain new fields unique to itself

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

How is the knowledge base populated? Choose the best suitable answer from the below. Using update sets. Importing existing articles The problem application plugin has a workaround feature. You can develop a business rule that generates a news item.

Importing existing articles

How will you enhance Homepage performance on a ServiceNow instance ? Use client scripts on load on widgets defined on the homepage Avoid widgets and gauges and homepages , Troubleshoot slow reports

Avoid widgets and gauges and homepages , Troubleshoot slow reports

Identify the correct difference between configuration and personalisation in an ServiceNow instance. Configuration and personalisation applies to all users using that ServiceNow instance. Configuration applies to all users and personalisation applies to the user doing it. Configuration applies to the user doing it and personalisation applies to entire group of which the user if part of

Configuration applies to all users and personalisation applies to the user doing it

An any given ServiceNow instance, Knowledgebase articles are referred in which of the modules below ? PPM Order Guide Service Catalog, News, INC Service Catalog, News

Service Catalog, News, INC

What are common types of service changes that Change Management supports in ServiceNow? Select all that apply. None of the above Routine, Standard, Normal, Emergency Standard, Normal, Emergency

Standard, Normal, Emergency

What are the out of box progress stages for a service request in ServiceNow? Choose any 3 ``` Waiting for approval Delivery Awaiting user confirmation Fulfillment Awaiting confirmation ```

Waiting for approval Delivery Fulfillment

What related tables does the schema map show ? All the options Sys_user Cmdb_ci_computers Class extension or reference

Class extension or reference

What of the below options are available in Settings pane of ServiceNow instance to the right side top ? choose any 5 ``` Developer Lists ACL Theme Forms Notifications ```

``` Developer Lists Theme Forms Notifications ```

Knowledge base articles in ServiceNow are maintained on which basis from the below options ? Role assigned KB workflow Task assigned Category

Category

Which of the below rightly explains the relation between RITM, task and request ? REQ -> RITM -> tasks REQ -> tasks -> RITM RITM-> REQ -> tasks

REQ -> RITM -> tasks

Which of the following gets automatically captured in an update set ? Table Users Views Forms

Table Views Forms

The MID Server enables communication and the movement of data between ServiceNow instance and external applications, data sources, and services. Which table stores all related communication records in this regard ? ``` ECC Queue (cmdb_ci_queue) table ECC Queue (ecc_queue) table O ECC Queue (cmdb_ecc_queue) table ```

ECC Queue (ecc_queue) table

What table is used to store customisation of an update set in ServiceNow ? update_set Incident sys_update_xml

sys_update_xml

What are the different ways to create a favorite for a particular record in ServiceNow? From list, click Star icon From record related link, click on add to favorites From record form header, click paperclip icon.

From list, click Star icon

Kevin is assigned a task to change the theme skin color of the ServiceNow instance navigation. What should be the best option to do so. Using Navigation Menu under Content Management. Using Navigation Menu under Portal Management.

Using Navigation Menu under Content Management.

Changes are tracked and you can customize objects on a table with the _____ attribute Data Sources Schema Map Update_synch

Update_synch

Workflows can only run against a table that extend the task table ? False True

False

My manager wants to know what Details does a knowledge article hold. What should be my answer from the below options. Known errors User Solutions , Troubleshooting tips Known errors User Solutions , Troubleshooting tips , User information

Known errors User Solutions , Troubleshooting tips

Carey is working on import processing and found some empty fields as part of the source table. She is unsure if it possible to coalesce on empty fields in ServiceNow. What is the right answer. No None of the above Yes Class extension or reference

Yes

Which of the following is NOT CAPTURED in update sets ? Searches with any Unicode characters. All requester actions and view or modify requests directed to the approver. Waiting for approval, approved, pending, fulfillment, completed. Modified Cls, modified Data records, new data records, new users and groups, schedules, scheduled jobs, homepages.

Modified Cls, modified Data records, new data records, new users and groups, schedules, scheduled jobs, homepages

Is it true that any user can have multiple roles but can only be part of single assignment group on ServiceNow? True False

False

What does *[TEXT] search for ? Starts with Contains Equals To Ends With

Contains

My manager wants a way to track and aggregate data over time through elements called scorecards and indicators. What solution should I propose ? Task SLA [task_sla] Update Sets Performance Analytics The workflow version

Performance Analytics

For UI policy to be applied on all views which among the following should be checked ? Condition On Load Global Run Script

Global

Which search feature can be used to narrow down results in ServiceNow? Platform locator Wildcard operators Containers Context finder

Wildcard operators

# Choose the right option that best describe where the update sets and all changes in an update set are stored. Each update set is stored in the "update_set" table, and the customizations that are associated with the update set are stored in the "sys_updates" table that appear as a related list on the update set record. Each update set is stored in the "sys_update_set" table, and the customizations that are associated with the update set are stored in the "sys_update_xml" table that appear as a related list on the update set record. Each update set is stored in the "sys_update" table, and the customizations that are associated with the update set are stored in the "sys_update_xml" table that appear as a related list on the update set record.

Each update set is stored in the "sys_update_set" table, and the customizations that are associated with the update set are stored in the "sys_update_xml" table that appear as a related list on the update set record.

Is it true that a variable set can be used in multiple catalog Items ? False True

True

Which of the below option best describes a list mechanic ? Through access controls Controls every level in the ServiceNow object hierarchy. You can control specific tables and fields. It's a gear icon located in top left hand side every list. It allows you to add columns (via slush bucket) to the current list you are on None of the above Load the data into an import set table; create a transform map to match. What's going where; run transform; cleanup the import set table

It's a gear icon located in top left hand side every list. It allows you to add columns (via slush bucket) to the current list you are on

Lists provide context menu at 3 different level. select 3 answers from the options below. ``` List Title menu List Fields Context menu List Column Context menu List Description menu List Filter Context menu ```

List Title menu List Fields Context menu List Column Context menu

Which table stores information about groups in ServiceNow instance ? ``` sys_user_grp sys_group sys_user_group sys_groups sys_grp ```

sys_user_group

A Schema Map displays which of the following ? ``` Extended Tables Reference Table Task Table Incidents Extending Tables Workflows ```

Extended Tables Reference Table Extending Tables

am working on client side functionality and have few manage UI policies on few forms. Which of the below role is required to do so ? ``` "itil" Impersonator role Specialized Administrator "service_user" role "ui_policy_admin" role ```

"ui_policy_admin" role

Link unfurling enables preview of what kind of variables in Virtual Agent web and mobile conversation ? Select 3 answers O Work notes, Accessibility options, Email Notifications, Text Work notes , Email Notifications, Text Images, Video, Text Accessibility options , Email Notifications, Text

Images, Video, Text

In the Now platform, you can create and visualize report on your metrics for your business objectives. what can be used to aggregate field values when using the Report designer ? ``` Data based visualisation domain Integer abbreviations Field metrics New generated items Standard deviation calculations ```

Standard deviation calculations

When using flow designer, how can you modify data pull values without needing to write scripts ? Edit flow logs Use data pill formatter Install data pill package plugins Use transform functions

Use transform functions

How often re Flow designer related entries deleted from the variables table if they have not been used for over a year ? Bi-weekly Monthly Variables are stored indefinitely Weekly

Monthly

When flow action is cancelled in Flow designer, which property can be used to set a time value that overrides the default timeout ? com.glide.cs.fdva.interactive.timeout Help Panel com.glide.cs.fdih.interactive.timeout com.glide.cs.fdih.override.timeout

com.glide.cs.fdih.interactive.timeout

When using sorting criteria options for visual task board, who has to access to creating, editing deleting the criteria ? Anyone who has the 'vtb_admin' role Anyone who has the 'task_organiser' role All users of the board Only the owner of the board

Only the owner of the board

How can users respond and interact with agents at their convenience through Virtual Agents? Proactive messaging in the web channel Asynchronous chat in the web channel Constant engagement in the web channel Synchronous chat in the web channel

Asynchronous chat in the web channel

Which property prevents users from creating homepages or editing existing ones when set to true ? com. glideapp.home.lock_homepages com. glideapp.home.deprecate_homepages com. glideapp.home.disable_homepages com. glideapp.home.block_homepages

com.glideapp.home.deprecate_homepages

Which conversational interface allows you to preview and modify a catalog item in catalog builder ? Virtual Agent Catalog annotator Connect chat

Virtual Agent

A way to verify that CMDB is still operational after upgrades and deployment after new applications or integrations, is to run quick start tests. What should you do in case of a customised CMDB? Override quick start tests through scripting Use the CMDB Health quick starter Copy and configure quick start tests

Copy and configure quick start tests

Applications and modules are loaded based on ? ServiceNow version Group membership roles business rules

roles

Which is true regarding Knowledge Base? In a Knowledge base, articles are grouped according to users. In a Knowledge base, articles are grouped according to categories.

In a Knowledge base, articles are grouped according to categories.

What factors from the below list can influence ServiceNow instance homepage performance ? client scripts ServiceNow instance version Set refresh time as a long one or set it "off"

Set refresh time as a long one or set it "off"

Task related records extend task table. Can a task refer one or more configuration items ? True False

True

The ACL configuration watcher lets you know what related ACLs exist on a table when you insert, update, or delete an ACL on the same table. Under what situations, does the ACL configuration watcher NOT appear ? If you save or update an ACL record without actually making any changes. If you make minor updates (not an insert or delete), such as updating scripts, conditions, and the admin-overrides option. If the ACL record is not active. If the ACL record is active.

If you save or update an ACL record without actually making any changes. If you make minor updates (not an insert or delete), such as updating scripts, conditions, and the admin-overrides option. If the ACL record is not active.

Any Published workflow needs to be checked out before they can be edited ? False True

True

You have been assigned a task to personalise a list view on the ServiceNow instance. What role will you need to achieve this (apart from admin role) ? ``` security_admin ui_manager personalize_control / personalize_form list_user personalize_admin ess role configure_list ```

personalize_control / personalize_form

Only users with security_admin role can add/edit ACLs? True False

True

How can Banner Color on ServiceNow instance be personalized ? ``` Themes section Instance properties CSS field Service Portal CSS Not Possible Navigation Pane Developer Sections ```

Themes section

Knowledge process consists of which of the following ? publishing UI pages document creation, approval and review from SMEs and publishing document creation

document creation, approval and review from SMEs and publishing

Any ServiceNow user can impersonate other user on ServiceNow ? False True

False

Which of the below options are available in a knowledge homepage ? ``` application General Policies email & new RITM ```

application General Policies email & new

Which tables are not part of base ServiceNow instance ? ``` base tables extended tables custom tables Remote tables and base tables base tables and extended tables ```

custom tables

# Choose all the main tools you can use to automate ServiceNow. ``` Lists, global text search, navigation filter, live feed ui actions System properties Ul policy data policies ```

ui actions Ul policy data policies

How can a notification be sent out ? Business Rule Workflow Script UI Page

Business Rule Workflow Script

Incident table extends which table in any ServiceNow instance ? ``` sc_catalog table cmdb_ci table sc_catalog_task table cmdb_rel_ci table task table ```

task table

Common aspect between new record, new group and changes in CI? All the above mentioned are captured in an update set All the above mentioned are not captured in an update set Nothing is common

All the above mentioned are not captured in an update set

Identify all the possible way by which events can be created on a ServiceNow instance. Choose any 2 ``` Client scripts Workflow Formatter UI Policies Jelly tags Business rules UI Macro ```

Workflow | Business rules

Use ___ to create a story with data that can be shared. Field Values Dashboards Formatters Task Tables

Dashboards

Which one is not part of filter conditions ? Type Field Value Operator Field

Type Field

Of the following options, which is the most desirable and fastest way to approve a catalog request ? Right click task record in task list and click approve Right click request record in request list and click approve Right click RITM record in list and click approve

Right click request record in request list and click approve

What are the different life cycle states of a workflow ? Select all that apply. HINT : Expected answers are states and not stages ``` Waiting for approval Delivery Fulfilment Checked Out Published Unpublished ```

Checked Out Published Unpublished

If the system administrator wants to modify the homepage, which of the following links on the page indicates that this can be done Add Context Make Gauge Change Layout

Change Layout

Links, buttons, context menu action belongs to ? ``` client script Form UI action UI Policy UI Macros ```

UI action

LDAP comes auto configured with company ServiceNow vendor instance True False

False

When you open a service catalog and click the Order button what gets created first ? INCIDENT RITM REQ task

REQ

Can you change the number prefix from "INC" to "IN" for incident table? No System definition > Number maintenance table(sys_number)

System definition > Number maintenance table(sys_number)

Your customer works in a transportation business and operates bus and trains. His ServiceNow instances already have baseline CI's. What other CI's you will create? 1. Servers 2. Security Cameras 3. Kiosks 4. Bus 5. Train 6. Computers 7. Tickets 8. RAM 9. IP Address ``` All of them 1,2,3,4,5 1,2,3,4,5,6 1,2,3,4 1,2 and 3 ```

1,2,3,4,5,6

The MID Server initiates all communications with the ServiceNow instance. This communication is saved as records in ___ FIlI in the blank with the correct option. ECC Queue Transactions Import Queue Staging Table

ECC Queue

Which one on the homepage has access to knowledge base ? News Report All the above Catalog Item

News

# Choose the stages for publishing a basic Knowledge publishing workflow ? Draft > Review > Published > Retire None Created > Reviewed >Deployed Start > Process > End

Draft > Review > Published > Retire

What will happen if you make the short description field on task table as mandatory at the dictionary level ? Short description will be mandated on all the tables which are extending task table Short description will be mandated on incident table only Nothing

Short description will be mandated on all the tables which are extending task table

ServiceNow allows an admin to limit Service Now instance access by IP ranges ? False True

True

If the system administrator wants to modify the homepage, which of the following links on the page indicates that this can be done ? Make Gauge Change Layout Add Context

Change Layout

Update set can be moved from one instance to another only if state is marked Completed ? false true

true

How do you edit/ create a workflow ? Graphical Workflow Editor Script include Syntax Editor

Graphical Workflow Editor

# Choose any 3 ways from the below to update CMDB in a ServiceNow instance ? ``` External integrations manual inputs UI Macros UI policy Import set ```

External integrations manual inputs Import set

Report can be created from which of the below option in an ServiceNow instance ? only with Statistics module Statistics and/or create report module only with Create report module

Statistics and/or create report module

Is it true that you cannot revert update set versions ? False True

False

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