Test 1: Ch 1-3, 9

Question 1

organization

Answer 1

collection of people who work together and coordinate

Question 2

why bother learning about org behavior

Answer 2

understand how to work together, what motivates customers, and learn how to work in groups effectively

Question 3

traits

Answer 3

the specific component of personality that describes the particular tendencies a person has to feel, think, and act in certain ways, such as shy, or outgoing, critical or accepting, compulsive or easygoing manner

Question 4

personality

Answer 4

pattern of relatively enduring ways that a person feels, thinks, and behaves

Question 5

attraction selection attrition framework (ASA)

Answer 5

the idea that an org attracts and selects individuals with similar personalities and loses individuals with other types of personalities

Question 6

Big 5

Answer 6

Conscientiousness, Agreeableness, Neuroticism, Openness, Extraversion

Question 7

Conscientiousness

Answer 7

self-disciplined, careful, preserving, competent, order

Question 8

agreeableness

Answer 8

need to get along with others, likable, straightforwardness, tender-mindedness

Question 9

neuroticism

Answer 9

pessimistic, negative, emotional, stress, anxiety, self-conscious, vulnerability

Question 10

openness

Answer 10

open to new experiences, broad interests, and varied artistic stimuli,

Question 11

extraversion

Answer 11

crave social interaction, positive emotional stats, gregariousness, warmth

Question 12

the 3 main components of locus of control

Answer 12

it’s a spectrum
internal, external, self-monitering

Question 13

internal

Answer 13

believe you to make things happen in life (agency) and have little empathy for others

Question 14

external

Answer 14

stuff happens go with the flow, being controlled by “x,”

Question 15

self-monitoring

Answer 15

the extent which people try to control the way others see them (more of a do-and-say person)

Question 16

McClelland’s Human Needs

Answer 16

not a spectrum
need for achievement, need for affiliation, need for power

Question 17

need for achievement

Answer 17

desire to perform challenging tasks well and reach difficult goals

Question 18

need for affiliation

Answer 18

desire to have a good relationship with others to belong

Question 19

need for power

Answer 19

desire to exert control /influence over others, have authority

Question 20

ability

Answer 20

what a person is capable of (at that moment)

Question 21

cognitive ability

Answer 21

verbal, reasoning, numerical, ability to see relationships, deductive, remembering, perceptual, spacial

Question 22

reasoning

Answer 22

problem-solving

Question 23

relationships

Answer 23

connecting with things

Question 24

perceptual

Answer 24

able to see problems

Question 25

physical abilities

Answer 25

motor skills and physical skills

Question 26

motor skills

Answer 26

reaction time, manual dexterity, ... and nine others

Question 27

physical skills

Question 28

where do abilities come from

Answer 28

nature and nurture

Question 29

work attitudes

Answer 29

collections of beliefs (cognitive), feelings (affective), and thoughts about how to behave in our environment (namely our job and our org)

Question 30

describing work attitudes

Answer 30

high/low job satisfaction and high/low org commitment

Question 31

outcomes from job satisfaction

Answer 31

absenteeism, turnover (quitting), well-being, org citizenship behavior (OCB), and job performance

Question 32

OCB

Answer 32

org citizenship behavior DEFINE

Question 33

job performance

Answer 33

*not strongly correlated to job satisfaction* pitching in to help others, courtesy, altruism (helping without being asked), helping newcomers, wearing comp gear

Question 34

what impacts job satisfaction

Answer 34

personality, values, social influences, work situation (ie: tasks, achievement, advance opp, recognition, job security, compensation, etc)

Question 35

org commitment

Answer 35

affective v continuance

Question 36

affective

Answer 36

happy to be part of the org, attracted to of and wants to do god to heart

Question 37

continuance

Answer 37

stuck, can't find another place with comparable pay, lose pension

Question 38

perceptions

Answer 38

In order to make sense of our environment and the objects, events, and people in it, we select, organize, and interpret the inputs from our senses (sight, hearing, etc) subjective

Question 39

three parts to perceptions

Answer 39

perceiver, target, situation

Question 40

perceiver: translation to workplace

Answer 40

values differ, values from person to person based on personality, values, biases

Question 41

bias

Answer 41

a systemic tendency to use or interpret info about a target in a way that results in inaccurate perceptions (not a personal flaw)

Question 42

a few perceptual bias examples

Answer 42

primary effect, contrast effect, halo effect similar to me effect, hard tendency/leniency tendency

Question 43

primary effect

Answer 43

first impression

Question 44

contrast effect

Answer 44

2 targets where one is really good/bad making the other a polar opposite

Question 45

halo effect

Answer 45

associated between 1 good thing making them together a good thing

Question 46

attributions

Answer 46

an explanation of the causes of someone's behaviors (causes of one's locus of control) internal and external

Question 47

internal attributions

Answer 47

characteristics of a person such as ability, personality, and motivation

Question 48

external attributions

Answer 48

factors in the situation like difficulty of the task and luck/karma

Question 49

attributions: self-serving bias

Answer 49

tendency for an individual to maintain self-esteem by attributing positive events to their own character, but negative to external

Question 50

fundamental attributions

Answer 50

people's tendency to place undue empihsis or depositional factors to explain someone else's negative behavior (rather than external factors)