Test Flashcards
(157 cards)
1
Q
What is the shot window?
A
17 -27 seconds
2
Q
What should you do if espresso shots are pulling long?
A
adjust the grinder to coarser
3
Q
What should you do if your espresso shots are pulling short?
A
adjust the grinder to finer
4
Q
What is the correct sequence for drink-making?
A
flavor, shots, milk
5
Q
How much froth do our hot drinks get on top?
A
1/4 inch of tight froth
6
Q
What is the “Regular” temp for hot drinks?
A
160-170
7
Q
What is the “Kids” temp for hot drinks?
A
110-120
8
Q
!!!!!!!!What is the “Extra Hot” temp for hot drinks?
A
170-180
9
Q
What temp is considered burnt?
A
181+
10
Q
What is the “Drinkable” temp for hot drinks?
A
140-150
11
Q
What is smooth mix?
A
half and half
12
Q
What milk is used for a breve?
A
Smooth mix
13
Q
What is the standard milk for mochas?
A
mocha mix
14
Q
What is the default milk for lattes and cappuccinos?
A
whole milk
15
Q
What kind of milk should you use for a skinny coffee?
A
Skim
16
Q
What kind of milk should you use for hot/iced SF Mochas?
A
Smooth Mix
17
Q
What are the non-dairy milk options?
A
oat, coconut, almond
18
Q
What milks do you mix for 2%?
A
Whole and Skim
19
Q
What flavors are in a Smooth 7?
A
Irish Cream & White Chocolate
20
Q
What milk is used in a Smooth 7?
A
Smooth Mix
21
Q
What flavors are in a Blondie?
A
Caramel & Vanilla
22
Q
What milk is used in a Blondie?
A
Smooth Mix
23
Q
What flavors are in a Cinnamon Roll?
A
Brown Sugar Cinnamon & White Chocolate
24
Q
What milk is used in a Cinnamon Roll?
A
Smooth Mix
25
What flavors are in a Sweet & Salty?
Salted Caramel & White Chocolate
26
What milk is used in a Sweet & Salty?
Smooth Mix
27
What flavors are in a Brunette?
Caramel & Hazelnut
28
What milk is used in a Brunette?
Mocha Mix
29
What flavors are in a White Chocolate Mocha?
White Chocolate
30
What flavors go in a German Chocolate?
Caramel & Coconut
31
What milk is used in a German Chocolate?
Mocha Mix
32
What does "Make It A Triple 7" mean?
Makes any 7 original with a total of 6 shots
33
What is a Dub?
2 shots of espresso
34
How many shots go in a small coffee?
2
35
How many shots go in a large coffee?
4
36
How many shots go in a medium coffee?
3
37
How many "Dub" shots go in a large coffee?
2
38
What are the iced drink fill lines for kid, small, medium, & large?
5, 8, 12, 16
39
What are the hot drink fill lines for small, medium, & large?
8, 10, 12
40
What happens when a customer asks for light ice?
add 4 oz of milk and reduce the amount of ice in the cup
41
What extra measures do you take when a customer orders a SF Mocha?
Half of the flavor will be SF Dark Chocolate and Smooth Mix will be used.
42
What extra measures do you take when a customer orders a milk alternative mocha?
Half of the flavor will be dark chocolate
43
How many shots of espresso go in a small house blend?
2
44
How many shots of espresso go in a medium house blend?
3
45
How many shots of espresso go in a large house blend?
4
46
How much froth is in a standard cappuccino?
half froth (half milk)
47
What is the standard milk added to chai concentrate for hot and iced chai?
whole milk
48
What is a house blend?
americano (water & espresso)
49
How much room should you leave at the top of a hot house blend?
2 oz of room
50
What do we use for cream?
Smooth Mix
51
What are the standard scoops for cream?
1, 1, 2, 2
52
What is a dry cappuccino?
only froth & espresso
53
What are the fill lines for Special 7's
6, 9, 12
54
What factors would result into make a Special 7?
Sugar-Free, Milk Alternative, Decaf, and Less-Shots
55
How many ounces of smoothie mix are used in a small?
6
56
How many ounces of smoothie mix are used in a medium?
9
57
How many ounces of smoothie mix are used in a large?
12
58
How many ox of ice cream mix are used in a small, medium, & large smoothie?
2, 3, 4
59
What are the scoop amounts for a s, m, & l smoothie
1, 1, 2
60
What are the scoop amounts for a s, m, & l 7 Fizz Chiller?
2, 3, 4
61
What are the scoop amounts for a Coffee Chiller?
1, 1, 2
62
What are the scoop amounts for a Chai chiller?
1, 1, 2
63
How many oz of chai concentrate are used in a chai chiller?
6, 9, 12
64
How many oz of ice cream mix are used in a chai chiller?
2, 3, 4
65
how many scoops go in a shake?
2, 3, 4
66
How many oz of ice cream mix go in a shake?
6, 9, 12
67
What drinks do we make straight in the cup?
hot
68
What extra measures are needed when make SF or Milk alternative Mocha Chiller?
Half Dark Chocolate
(Ex: Small Almond Milk Brunette Chiller = 1/2 scoop Hazelnut, 1/2 scoop Caramel, 1 scoop Dark Chocolate, 2 shots of espresso, fill to the 6oz line with Almond Milk.)
69
If a customer asks for "Sweet" Tea, what sugar is added?
Cane Sugar
70
What teas are available for iced?
Paris, Green, Black
71
What teas are available for hot?(6)
Paris, Braveheat(black), Green, Cinnamon Spice, Earl Grey, Decaf Black
72
How many tea bags does a large hot tea get?
2
73
How many tea bags does a small hot tea get?
1
74
How many tea bags does a medium hot tea get?
1
75
How many oz of SF 7 Energy do SF/Hand-Blended Energy Chillers get per size?
6, 9 ,12
76
What are the scoops for SF/Hand-Blended 7 Energy Chillders?
2, 3, 4
77
What are the scoops for regular 7 Energy chillers?
1, 1, 2
78
Which question should you ask a customer who orders a 7 Fizz?
Would you like cream?
79
What if a customer orders an iced Tea the requires a Tea bag?
Steep the bag in a mix cup with 3 oz of Bunn water for as long as possible & fill rest with cold water, tom-tom, and leave the bag inside.
80
Which drinks do you NOT tom-tom?
7 Energy and 7 Fizz
81
What are the scoops for 7 Fizz?
2, 3, 4
82
What does tom-tom mean?
transferring the drink for from the pitcher to the cup and back to the pitcher with the ice and back to the cup
83
What are the classic scoop amounts?
1, 1, 1
84
What are the original mocha scoop amounts?
1, 1, 2
85
What are the original breve scoop amounts?
1, 2, 2
86
What are SF or Milk alternative mocha scoops?
1, 2, 2
87
What are iced 7 energy scoop amounts?
1, 1, 2
88
What are the iced tea scoop amounts?
1, 2, 3
89
What are the iced lemonade scoop amounts?
1, 1, 2
90
What are the Special 7 scoop anounts?
2, 3, 4
91
What are the hot and iced chai scoop amounts?
1, 1, 1
92
What are hot and iced Matcha flavor scoops?
1, 1, 1
93
How many oz are in a kids cup?
10 oz
94
How many oz are in a M iced cup?
24 oz
95
How many oz are in a L iced cup?
32 oz
96
How many oz are in a S iced cup?
16 oz
97
How many oz are in a L hot cup?
20 oz
98
How many oz are in a M hot cup?
16 oz
99
How many oz are in a S hot cup?
12 oz
100
How many scoops does any kids drink get?
1
101
What is the fill line for an iced kids drink?
5 oz
102
If an iced or hot kids coffee drink is ordered, how many shots of espresso are needed?
1
103
What is the standard milk for classics?
whole milk
104
What are the matcha concentrate scoops for hot matcha?
3, 4, 5
105
What are the matcha concentrate scoops for iced matcha?
2, 3, 4
106
What are the scoops amount for matcha chillers?
1, 1, 2
107
What are the flavor scoops for lemonade chillers?
1, 1, 2
108
What is a lemon freeze?
lemonade concentrate and ice cream mix
109
What is a lemonade chiller
lemon concentrate and lemonade
110
what is a matcha chiller?
matcha concentrate & ice cream mix
111
What are the flavor scoop amounts for lemon freezes?
1, 1, 2
112
What is an Arnold Palmer?
Half Lemonade, Half Tea
113
What are the scoop amounts for an Arnold Palmer?
1,1, 2
114
What does our Regular Chiller batch consist of?
Espresso, Sugar, Whole Milk
115
How many half gallons of milk are used when filling the chiller machine?
4 Half Gallons
116
What does our Mocha Chiller batch consist of?
Mocha Mix, Espresso, NO SUGAR
117
How do you make a Chai Latte pitcher?
2 Chai Concentrate cartons and one half gallon of Whole Milk
118
What is the iced/hot Chai ratio for milk and Chai Concentrate? (If another milk is requested)
Half & Half
119
For iced Tea pitchers, how long does Black, Paris, and Green tea steep for?
15 minutes
120
What do you do after iced Teas are steeped in the pitcher?
Remove the Tea Bag, top off with cold water from the Water pitchers (NO ICE)
121
What are Tea Chiller scoops?
2, 3, 4
122
How do you make a Lemonade Pitcher?
24 ounces of Lemon Concentrate and cold water to the top
123
How many Dubs of espresso do you need for a chiller batch?
30 dubs (60 oz)
124
How many ounces of Smoothie Mix are in our Kid Smoothies?
4 oz
125
How many ounces of Ice Cream Mix are in our Kid Smoothies?
1 oz
126
What are scoops for SF or Milk Alternative Cocoas?
1, 2, 2
127
Do you add the normal Special 7 scoops to plain decaf Mocha Chillers?
Yes, add Dark Chocolate as the flavor
128
What flavor do we use for plain Special 7's (Ex. Almond Milk Chiller)
Cane Sugar
129
When should you add in any extra shots in a Special 7?
After it comes out of the blender
130
When do we add cream for hot House Blends?
Before the water. (Within the fill lines)
131
When do we add cream for Cold Brew, Tea, 7 Energy, or a 7 Fizz?
On top. After your drink is in the ice cup.
132
How many ounces are our scoops?
1 oz
133
What are Cold Brew scoops?
1 for all
134
What milk do we use for decaf Mocha Chillers?
mocha mix
135
Why do we use Whole Milk and not Smooth Mix for Special 7's?
To match the consistency of the Chiller Barrel (whole milk in regular chiller barrel)
136
What do we add to plain decaf Mocha Chillers?
Dark Chocolate
137
What are the MAX fill lines for any Chiller made in the blender?
8, 12, 16
138
How many ounces go in a 7 Energy Chiller pitcher?
32 oz
139
How do you make a Half Sweet hot or iced Mocha?
Use half Smooth Mix and half Mocha Mix
140
How much do we charge for Cold Foam?
$0.75
141
When does drizzle go on top of a drink?
only if it has whipped cream or cold foam
142
Why do we Tom-Tom?
To mix all of the ingredients together and cool down the drink evenly
143
What ingredients are used to make a 7 Fizz Chiller?
Flavor, Fizz, & Ice
144
When making a drink that uses concentrate, what is the order of ingredients?
Flavor, concentrate, base (Ex: strawberry, lemon concentrate, lemonade)
145
Do you add ice to cold milk? (Ex: Small Mocha Mix)
No, only if requested.
146
Out of the 7 Originals, which ones are Breve?
Blondie, Smooth 7, Sweet & Salty, Cinnamon Roll
147
Out of the 7 Originals, which ones are made with mocha mix?
Brunette, White Chocolate Mocha, German Chocolate
148
What are the classics? (9)
Latte, Mocha, Breve, Caramel Macchiato, Cappuccino, House Blend, Chai Latte, Matcha Latte, Cocoa
149
What are the smoothie flavors? (6)
strawberry, pina colada, wildberry, mango, peach, blue pom
150
What are the 4 keys to success?
1. First impressions
2. Customer Service
3. Drink Quality
4. Consistency
151
What are the Big 3? (texter/lane)
1. Have genuine & unique interactions with every customer and your teammates.
2. Use open and positive body language.
3. Smile for every customer and teammate.
152
How do you pull a shot?
1. Grind
2. Tamp
4. Bless
3. Extract
153
What are the reasons we would need to hand-blend a Special 7 chiller instead of using our chiller machine mix?
its sugar-free, the customer ask for 1 shot only, its decaf, the customer ask for a milk alternative
154
What is the automatic shots of cream you put in a house blend?
2 shots
155
What is the correct call out order?
size, temperatures, any modifications, drink name, finishing touches
(large, iced, oat milk, caramel drizzle, blondie w/ whip cream)
156
Hot Coco Pour Line
10, 14, 18
157
Difference between extra scoop and extra sweet
Extra scoop is when the customer wants to add ADDITIONAL flavor
Extra sweet is when the customer wants to add more of the same flavors (Ex: Large Blondie with extra caramel and vanilla).
