Test 2 Flashcards

(80 cards)

0
Q

4 stars?

A

Concierge and valet

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1
Q

Hotel that standardized hotels across the US.

A

Holiday inn

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2
Q

Guest speakers were from where?

A

San Luis

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3
Q

How are things priced?

A

Yield management

  • service capacity is fixed
  • inventory is perishable
  • demand is segmented
  • demand fluctuates
  • Internet allows for fine tuning of prices
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4
Q

Age, gender, income, and zip code…what kind of segmentation

A

Demographic

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5
Q

This organization rated the Aggie Inn in BCS as a 3 star hotel?

A

The AAA American Automotive association

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6
Q

Segmentation that strives to match personality to brand

A

Psycographic

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7
Q

Where is the easiest place to find demographic data?

A

Census

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8
Q

Something created for a narrow market

A

A niche market

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9
Q

Segments are good if they are…

A
Definable
 Measurable
  Sustainable
    Substantial
     Accessible
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10
Q

Shoulder season?

A

Between peak and off seasons

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11
Q

If you go somewhere for one reason, and you go to something after, what is this called?

A

Secondary attraction

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12
Q

Nodal

A

When something couldn’t exist outside of its current environment.

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13
Q

Industrial attractions

A

Hershey, Cadbury, blue bell, celestial seasonings, and Guinness

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14
Q

Butlers life cycle

A
Intro
 Growth
   Maturation
    Stagnation
     Rejuvenation
      Decline
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15
Q

A measure of how genuine an attraction is

A

Authenticity

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16
Q

Poorly trained employees?

A

Threat (SWOT)

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17
Q

Affect

A

What and how you feel about experiencing something, despite what others tell you

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18
Q

Arrive a guest, leave a legend…

A

Example of induced imagery

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19
Q

3 ways to enhance perception of a destination

A

Marketing
Word of mouth
1st hand experiences

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20
Q

Intermodal

A

Requiring many methods of transportation per 1 trip

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21
Q

Shopping malls?

A

Entertainments attractions?

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22
Q

Mountains, beaches, and road systems

A

Physical geography

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23
Q

Airline regulation effects?

A

Competitive pricing
Hub and spoke routes
Airline regulation marketing
Frequent flyer programs

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24
Herat university
The university we have partnered with
25
Bed and breakfast
Started in Europe
26
60 countries Young hikers Time shares Good for psychicentrics
Hostels
27
Conference center
Strict staff | Essential for seasonal places
28
Forbes AAA only in US, CANANDA, MEXICO, CARRIBEAN
Rating
29
Hotel room pricing
Hotel/room location Season and length of stay Corporate, convention, and group rates Taxes and service charges
30
Hub and spoke system
Hub: central Spoke:
31
Airline deregulation
1978
32
Two most reputable companies that rank accommodations
Forbes travel guide | American automotive association
33
4 ways to segment a target market
Demographic, psycographic, geographic, behavioral
34
AIO
Activities Interests Opinions
35
Val's /ark leisure categories
``` Strivers Achievers Pressureds Adapters Traditionals ```
36
Venues?
Where events are held
37
Event.
Temp. Event
38
Attraction
Permanent
39
``` Cultural/heritage Natural Events Recreation Entertainment ```
Classification of attractions
40
Habituals
Best suited for stay cations
41
LaSalle hotels down for 3 months
Weakness
42
12th man museum opens
Niche
43
3 elements travelers need for good vacation
Accommodation Transportation Entertainment
44
1st hotel
Statlet hotel 1908 buffalo
45
5 types of accommodations
``` Bed and breakfast Hostels Timeshares Conferences centers Campgrounds and rv ```
46
Functional Clean Comfortable
One star
47
Two star
Enhancements in quality
48
3 stars
Marked upgrade in attributes/services
49
5 stars
Properties renowned and flawless
50
Ways to attract tourists
Different attraction offered seasonally Promotional pricing Season passes Different target markets
51
Butlers life cycle
``` Exploration/introduction Growth/development Maturation -decline -stagnation -rejuvenation ```
52
Weaver and Lawton did what?
Creators of the attraction attribution scale
53
Private?
Operates for self interest and profit
54
Spacial
Areal vs. nodal
55
Scarcity
Found in only place
56
Accessibility
``` Ease of finding location Opening hours Season Cost Age Or skill limitations ```
57
Public
Operated for the well being of the community
58
USP
Unique Selling Point
59
Affective
Touch emotions and create feelings
60
6 things marketing can do.q
``` Perception Cognitive Affective Persuasion Transformation Behavior ```
61
Organic images
What you see, friends, word of mouth
62
SWOT
Strength -can help objectives Weakness- internal, negative limitations Opportunities- external positive exploit to advantage Threats- external negative May challenge performance
63
Europe and Asia uses...?
The rail service
64
Fixed service capacity
Can only hold a certain amount of people
65
Demand fluctuation
Discounts on low demand flights...based on holiday seasons
66
Internet tuning
Advanced purchases Fare lock Bargain sites Hotel packaging
67
Negative effects of deregulation
Higher chance of bankruptcy | Loss of jobs
68
Airport codes
Began in the 30's NWS started naming 2 letters for airline 3 letters for airport
69
SMERF
``` Social Military Education Religios Fraternal ```
70
MICE
Meeting Incentive Convention Expo
71
Shannon overby?
Convention and visitors bureau
72
3 target markets | For CVB
Business Leisure Sport
73
Hotel occupancy tax
Main source of funding for CVB
74
Name 1 thing you have learned from afghan culture
Nflkarsjb kbhjdat
75
Identify main things marketing of your destination or attraction should emphasize
Khgfhbvfdkhb
76
Name a tangible and intangible product of your culture
Logjams lobster
77
Cognition Affect Conation
Influenced by the way, you are raised Feeling, hardest image to change Behavior
78
What are the benefits of finding where your business falls on the attraction attribute scale
Libyans | I hotly tilt
79
8 measurable attraction attributes
``` Ownership Orientation Spacial configuration Authenticity Scarcity Status Caring capacity Accessibility Market Image ```