Test 2 Flashcards by Kristen Wood

During which two stages of group development can leaders assume a more “hands off” or nondominant role?

Performing and Adjourning
Norming and Performing
Forming and Adjourning
Forming and Storming
Storming and Norming

Norming and Performing

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The team has started to develop a strong sense of cohesion and is working together smoothly, often avoiding conflicts to maintain harmony. Which stage of group development does this describe?

Forming
Storming
Norming
Performing
Adjourning

Norming

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Climate is more difficult to change than culture in an organization because it involves more stakeholders.

True
False

False

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Based on what we know about groupthink research, as group leader, it is a good idea to express your preference for a particular solution early in the group’s deliberations.

True
False

False

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Groupthink is an important contributor to positive group outcomes.

True
False

False

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This year, Summaiya, worked really hard to figure out each salesperson’s strengths and give them a role that complemented those talents. Everyone knew what they were supposed to do and, by working together, each team member beat their personal sales record and the Plano branch was the top performer of the entire company. This is an example of ______.

Cohesion
Using standards of excellence
Groupthink
Synergy
Visioning

Synergy

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Co-workers collectively deciding to wear jeans on Fridays and not bringing cell phones to meetings are examples of ______.

norms
Groupthink
Out-group behavior
structure
Standards of excellence

norms

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Which of the following is not a tip for giving constructive feedback when reviewing results as you implement standards of excellence?

Address behaviors
All of these are ways to give constructive feedback
Check to ensure clear communication has occurred
Describe specifically what you have observed
Use “you” language

Use “you” language

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A shoe company is not sure if the ad campaign for its newest sneaker will be appealing to its customers. The company puts together a focus group made up of individuals of different ages, genders, sexual orientations, and ethnicities. The company knows that it might be more difficult for this type of group to come to a consensus, but it hopes that given enough time, the group can provide valuable information based on which of its attributes?

None of these
Diversity
Equity
Strengths
Synergy

Diversity

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After returning from a business trip to Hungary, Callie tells her friends how rude and backward Hungarians are and that she is so happy to be home in America, where things are done the correct way.

Uh oh, Callie’s sense of superiority is an example of…

systematic discrimination
prejudice
unconscious bias
privilege
ethnocentrism

ethnocentrism

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A(n) ______ describes individuals who feel unique and respected but who also feel left out and not a part of the in-group.

Assimilation quadrant
Exclusion quadrant
Differentiation quadrant
Inclusion quadrant

Differentiation quadrant

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Which defines Equity

the process of making people minority cultures give up many values and traditions to become part of the dominant culture

Aims to ensure that all people receive equal resources from the beginning

Is the process of incorporating differing individuals into an organization

Recognizes the historic inequalities that have kept some groups from having the same access to programs and opportunities others have

Deals with the amount of difference among members

Recognizes the historic inequalities that have kept some groups from having the same access to programs and opportunities others have

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When it comes to retaining employees, it is not enough to have a diverse organization, it must be inclusive too.

True
False

true

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Sim started a new job but hasn’t met his coworkers in person because they are remote working. Because his coworkers have been at the company for 3+ years, they know each other well and have a lot of inside jokes. Sim feels isolated and doesn’t identify with his team members. It sounds like Sim is a(n) __________.

groupthinker
differentiator
social loafer
out-group member
devil’s advocate

out-group member

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The thought that an effective leader has a high quality relationship with each follower, allowing out-group members to be part of the larger group is ______.

democratic leadership
leader-member exchange theory
authoritarian leadership
laissez-faire leadership
expectancy theory

leader-member exchange theory

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Yikes! You and Ariyan are in the middle of a huge disagreement in the company breakroom. You are emotionally flooded. You know this is going to lead to _______, which is not healthy in conflict. The antidote to avoid that could include ______.

Defensiveness; admitting your role in the conflict
Criticism; using “you” language
Stonewalling; explaining that you are overwhelmed and ask to discuss this issue after a cool off period
Contempt; describing what you need emotionally to solve the issue
Criticism; using “I” language

Stonewalling; explaining that you are overwhelmed and ask to discuss this issue after a cool off period

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Which of the following is NOT a drawback of coercive power?

Drains physical and emotional energy from the follower
Becomes less effective over time
Destroys trust
Takes a long time to develop
Lowers follower satisfaction

Takes a long time to develop

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When individuals’ goals are unclear, they are ______.

Less gratified about their accomplishments
Less likely to be successful, less excited about their work, and less gratified about their accomplishments
Less excited about their work
Less likely to be successful
Less likely to be successful and less excited about their work

Less likely to be successful, less excited about their work, and less gratified about their accomplishments

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When followers’ needs for______ are strong, it makes them vulnerable to the dictates of abusive leaders.

security and certainty, belonging, and feeling chosen or special
belonging
security and certainty
belonging and feeling chosen or special
feeling chosen or special

security and certainty, belonging, and feeling chosen or special

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Things are crazy at The Karchmer Company. Tomas’s manager quit and his manager’s boss is on family leave. His team isn’t sure who to report to or what to do. His coworker, Emilia, seems to be using this situation to assert her power. Which factor of conducive environments is occurring?

Cultural values
Absence of checks, balances, and institutionalization.
Perceived threat
Instability

Instability

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Sophie and Ravi are collaborating on an audit together. Sophie made a number of errors in her part. Frustrated, Ravi said “Why are you always so careless with your work?”

Uh oh, sounds like Ravi is engaging in which of the following?

Complaint
Stonewalling
Criticism
Defensiveness
Contempt

Criticism

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Kyler and Hiba are conducting study abroad interviews for students but disagree on how to long to interview, which questions to ask, and in what order to ask questions. Which type of conflict are they experiencing?

Value conflict
Belief conflict
Procedural conflict
Relationship conflict
Substantive conflict

Procedural conflict

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In Path-Goal theory, the most influential variables in selecting a leadership style are

Time constraints and follower needs
Likelihood of success and follower needs
Time constraints and task nature
Group history and follower nature
Follower nature and task nature

Follower nature and task nature

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Hugo made an excellent first impression with his new coworkers. When he met them, he seemed bold and really confident. However, as he led the project, they noticed he dismissed their constructive feedback, ignored their opinions, and sought special rights for himself. Hugo is exhibiting which of the following?

Moral mum effect
Narcissism
Social contagion
Intense need for power
Charisma

Narcissism

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Hazing is an example of this psychological factor that makes people vulnerable to destructive leadership. Fear of powerlessness to challenge a bad leader Need to feel chosen or special Need for belonging to a community Need to disagree with the group Need for reassuring authority figures

Need for belonging to a community

Followers are more motivated to be productive when the believe their efforts will lead to a valued result. True False

True

Excessive use of power can mean a leader ______. Covers up the mistakes of his/her followers All of the above Uses coercion to get his/her way Is focused only on the development of his/her employees Is exclusively task-oriented

Uses coercion to get his/her way

Dagmawit assigns Max the Villagrana account again. Max isn't that happy about it but starts to work on it because he knows Dagmawit has handled this type of account issue in the past and knows what she is doing. Based on this response, which power type is Max responding to: Reward Expert Legitimate Referent Coercive

Expert

Avoidance is a managing style that is usually productive, leading to less stress. True False

False

A participative leadership style is the best style when dealing with a task that has a lot of components or complexity. True False

Some of the downsides of out-group members are insignificant. True False

True

Mission and visions can be generated by an individual leader or crafted by a team working together. True False

True

A ____ is an atmosphere that promotes group members’ satisfaction and achieving their personal best. Positive culture Positive climate Constructive culture Constructive climate

Constructive climate

It's not a requirement at XYZ, but employees get time off to volunteer & coworkers talk about service a lot; this is a: Relevant norm Peripheral norm Pivotal norm Legitimate norm

Relevant norm

Which of the following limits a leader's ability to see new possibilities in the environment? Sensemaking Entrenched mental models Visioning Groupthink

Entrenched mental models

Outgroups can be formed by arbitrary distinctions like which BCOM class you’re in or which sports team you root for. True False

True

William wants to learn how to use social identity theory in a positive way. What should William do? Emphasize uniqueness and superiority of majority group Make people feel part of the team Encourage competition among group members Avoid establishing relationships with new members

Make people feel part of the team

Establishing a constructive climate demands that a leader: Provide structure Clarify norms Build cohesiveness Promote standards of excellence

All of the above

Arnav wants to know what are some of the positives of out-groups. What do you tell him? Help prevent groupthink Bring up uncomfortable truths Help majority see their biases Help foment or improve organizational equity

Help prevent groupthink Bring up uncomfortable truths Help majority see their biases

According to the inclusion framework, what happens when there is high value in uniqueness and high belongingness? Inclusion Assimilation Differentiation Exclusion

Inclusion

__ are expressions of a pre-existing capacity and are unique to each person. Strengths Skills Traits Relationships

Strengths

ABC Inc. wants to implement a new vision. As part of the implementation process, what steps should ABC leadership take? Act out the vision Select uplifting words and symbols Set performance expectations Create a map of the current situation

Act out the vision Select uplifting words and symbols Set performance expectations

What is the foundation of Ferdman's inclusion framework? Leadership inclusion Societal inclusion Group inclusion Individual inclusion

Individual inclusion

Name the domain. JJ is good at taking charge & speaking with clients & suppliers. His team relies on his networking. Executing Influencing Relationship Building Strategic Thinking

Influencing

Mission is the “what” and the “how”and vision is the “why” True False

___ is a largely fixed attitude, belief, or emotion held by people about another person/group based on faulty data. Stereotype Unconscious bias Prejudice Ethnocentrism

Prejudice

A leader can avoid groupthink by: Urge deliberation and consideration of alternatives Positively reinforce those who follow norms and sanction those who don’t Allow anonymous feedback and voting Invite experts to weigh in

Urge deliberation and consideration of alternatives Allow anonymous feedback and voting Invite experts to weigh in

Hong wants to advance diversity and inclusion in her company. What steps should Hong take? Help others in feeling influential Help others in feeling authentic and whole Engage in sensemaking Engage in mindful communication

Help others in feeling influential Help others in feeling authentic and whole Engage in mindful communication

____ allow people to process information quickly and into categories. Sensemaking Communicating a vision Highlighting a vision Mental models

Mental models

Which of the following represent ingrained things we have learned throughout our life experience? Realized Strengths Unrealized Strengths Learned Behaviors Weaknesses

Learned Behaviors

What is one reason out-groups form? People agree with the positions of the majority People identify with the group People feel included People lack social or communication skills

People lack social or communication skills

The four communication techniques given in the book to demonstrate empathy include which of the following: Support Not interrupting Reflection Smiling

Support, reflection

The focus of the 4M Model is improving weaknesses. True False

The leader-member exchange theory says leaders should try to build high quality relationships only with some followers. True False

Leaders who want to create a positive work environment should attend to: Climate Communication Relationships Meaning

Climate Communication Relationships Meaning

What do you call the process of creating a new mental model or schema? Sensemaking Vision making Mission making Modelmaking

Sensemaking

What are some of the positives of good/high quality leader-member exchange relationships? More satisfaction with job and supervisor Members are more committed to organization More productivity Better mental health

All

____ aims to provide equal access to resources for historically disadvantaged people Inclusion Equity Diversity Equality

Equity

Ferdman's inclusion framework shows that a single intervention at one level will get you to inclusion. True False

False

Everyone sensemakes; they just might not realize it. True False

A sign of overconfidence is Self-appointed mindguards Illusion of invulnerability Collective rationalization Stereotypes of outside group

Illusion of invulnerability

"Implementing the vision" is the phase where a leader's test of abilities really occurs. True False

True

A company's culture is a by-product of a company's climate. True False

False

CAPP's three central elements are: Skill Energy Perfomance Use

All

According to the inclusion framework, what happens when there is high value in uniqueness and low belongingness? Inclusion Assimilation Differentiation Exclusion

Differentiation

People like when leaders ____ because it helps them know how to behave. Provide structure Build cohesiveness Clarify norms Promote Standards of Excellence

Clarify norms

Out-group members are individuals in a group or organization who do not identify with larger group True False

True

A vision that refers to employees as "family members" and tries to create a sense of community through "we" & "our" is.. Highlight the values Being specific to provide guidance, but vague enough to remain relevant Adapting the vision Using inclusive language

Using inclusive language

The process of incorporating differing individuals into a group or organization is called: inclusion equity diversity equality

inclusion

Santiago wants to give his team good feedback. What communication method(s) should Santiago implement? Use "I" language Employ the tenets of expectancy theory Engage in restatement phrasing Give feedback in calm, unemotional language

Use "I" language Give feedback in calm, unemotional language

____ is the amount of difference among members inclusion equity diversity fairness

diversity

How can a leader demonstrate empathy? Undermining Consideration Paraphrasing Contradicting

Paraphrasing

Which of the following is not a strategy for responding to out-group members? Check for clear communication with out-group members Give out-group members a voice and empower them to act Show empathy to out-group members Recognize the unique contributions of out-group members

Check for clear communication with out-group members

How do diversity and inclusion positively impact organizations? Better decision making Talent acquisition and utilization Excitement and commitment Higher performance

All

What is/are some of the negative impacts of out-group members? Positively impacts group synergy Out-group members have valuable contributions Negatively impacts group synergy Out-group members do not receive deserved respect from in-group members

Negatively impacts group synergy Out-group members do not receive deserved respect from in-group members