Test 2 Flashcards
(183 cards)
What is the study and use of communication strategies to inform and influence individual and community decisions that enhance health?
Health Community
What are the stages in health communication?
Developing and pretesting concepts
Implementing the program
Assessing effectiveness: refining
What is the key concept of health communication?
There is an expanding body of research addressing the challenges of disseminating health messages to the population
What involves creating, communicating and delivering health information and interventions using customer centered and science based strategies to protect and promote the health of diverse populations?
Health marketing
How to improve health messages?
Framing health messages
Tailoring health messages
What does framing health messages involve?
Using cues to signal how you want people to think about an issue
Attempts to connect people’s values, beliefs, knowlege levels and emotions
Sounds, symbols, words or pictures
What does tailoring health messages include?
Using strategies to personalize the message to make it more meaningful to specific individuals
What are the basic elements of the communication process?
Sender constructs message to inititate interpersonal communication
Message contains information te sender wishes to convey
Receiver accepts the message
What factors affect interpersonal communication?
Environmental Factors
Internal and Relationship Factors
Sociocultural Background Differences
What are environmental factors in interpersonal communication?
Lighting and acoustics
What are internal and relationship factors in interpersonal communication?
Perceptions
Values
Knowledge
Emotions
Level of need fulfillment
What are the forms of communication?
Verbal
Nonverbal
What is verbal communication?
Spoken words to convey a message
What is nonverbal communication?
Uses body language instead of words
What does CARE stand for?
Comfort
Acceptance
Responsiveness
Empathy
What type of communication occurs between a client and a healthcare provider?
Therapeutic Communication
What are the common therapeutic communication techniques?
Silence
Attentive Listening
Humor
Conveying Acceptance
Related Questions
Paraphrasing
Clarifying
Focusing
Stating Observations
Offering Information
Summarizing
Should nontherapeutic communication should be avoided by the dental hygienist?
Yes
What are factors that can inhibit communication?
Giving an opinion
Offering a false reassuracnce
Being defensive
Showing approval or disapproval
Asking why
Changing the subject inappropriately
How does life span affect communication for the dental hygienist with clients?
The communication and learning processes need to be tailored to each client’s age level
How to determine a communication format?
Include a needs assessment of the population
What does a needs assessment do?
Identifies important cultural beliefs, health practices and knowledge levels that result in barriers to care or that block behaviour change
What must communication content include?
Cultural sensitivity and linguistic competency
What is the ability to access, comprehend, evaluate and communicate information as a way to promote, maintain and improve health in a variety of settings across the life course?
Health literacy