test 4 marketing Flashcards

(44 cards)

1
Q

alpha testing

A

a test to see if a product will preform how its supposed to; occurs in the research and development department

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

beta testing

A

having consumers test a prototype in a real setting to determine its functionality, performance, problems, and other issues

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

concept

A

brief written description of a product or service

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

concept testing

A

when a concept is presented to potential users to figure out their reactions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

decline stage

A

stage of the product life cycle where sales decline and the product eventually exits the market

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

diffusion of innovation

A

the process when the use of an invention spreads through a market

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

early adopters

A

the second group of consumers in diffusion to innovation model, to use a product innovation (13.5% of the population) Dont like to take as much risk but wait after careful review

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

early majority

A

a group of consumers in diffusion to innovation model (34%) dont like to take risk and wait until bugs are worked out, few products are profitable until this group buys them

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

first movers

A

product pioneers that are the first to create a market or product category, making them recognizable to consumers and establishing a commanding early market share lead

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

growth stage

A

stage of product life cycle when the product gains acceptance, demand and sales increase, and competitors emerge in the product category

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

innovation

A

the process by which ideas are turned into products and services that will help firms grow

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

innovators

A

the buyers (2.5%) who want to be the first to have a new product

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

introduction stage

A

the stage in the product life cycle when innovators start buying the product

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

laggards

A

consumers (16%) who avoid change and rely on traditional products until they are no longer available

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

late majority

A

the last group of buyers to enter a new product market (34%) when they do, the product has achieved its full market potential

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

lead users

A

innovative product users who modify existing products according to their own ideas to suit their needs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

licensing

A

a method used in developing new products in which a firm buys the rights to use a technology or idea from another firm

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

maturity stage

A

stage of the product life cycle when industry sales reach their peak, so firms try to rejuvenate their products by adding new features or repositioning them

19
Q

outsourcing

A

firm hires an outside firm to facilitate some aspect of its business. In the context of a new product, the outsourced firm helps the firm develop its new good

20
Q

pioneers (breakthroughs)

A

new product introductions that establish a completely new market or radically change both the rules of competition and consumer preferences in a market

21
Q

premarket test

A

conducted before a product or service is brought to market to determine how many customers will try and then continue to use it

22
Q

product development (product design)

A

the process of balancing various engineering, manufacturing, marketing, and economic considerations to develop a product’s form and features

23
Q

product life cycle

A

defines the stages that new products move through as they enter, get established in, and ultimately leave the marketplace and thereby offers marketers a starting point for their strategy planning

24
Q

prototype

A

the first physical form, still in rough or tentative form, that has the same properties as a new product but is produced through different manufacturing processes

25
R&D consortia
a group of firms and institutions, possibly including government and educational institutions, that explore new ideas or solutions for developing products
26
Reverse engineering
taking apart a competitor's product, analyzing it, and creating an improved product that does not infringe on the competitor's patents
27
test marketing
a method of determining the success potential of a new product; introduces the offering to a limited geographical area prior to national launch
28
communication gap
a type of service gap that is the difference between the actual service provided and the service the firm promotes
29
customer service
specifically refers to human or mechanical activities to help satisfy their customers' needs and wants
30
delivery gap
a service gap in the firm's service standards and the actual service it provides the customers
31
distributive fairness
pertains to a customer's perception of the benefits they get compared to the cost that resulted from a service failure
32
emotional support
concern for others' well-being and support of their decisions in a job setting
33
empowerment
the context of service delivery, allows employees to make decisions about how service is provided to customers
34
heterogeneity
refers to the difference between the marketing of products and services, the delivery of services is more variable
35
inseparable
a characteristic of a service where it is produced and consumed at the same time
36
instrumental support
providing the equipment or systems needed to preform a task
37
knowledge gap
a service gap where there is a difference in a customers' expectation and the firm's perception of those expectations
38
perishable
a characteristic of a service where it cannot be store for future use
39
procedural fairness
the customer's perception of the fairness of the process used to resolve complaints about service
40
service gap
results when a service fails to meet the expectations that customers have about how it should be delivered
41
service gaps model
a managerial tool designed to encourage the systematic examination of all aspects of the service delivery process and prescribe the steps needed to develop a good strategy
42
standards gap
a service gap when there is a difference between the firm's perception of customer's expectations and the service standards it sets
43
voice-of-customer (VOC) program
an ongoing marketing research system that collects customer inputs and integrates them into managerial decisions
44