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BART SA > Test 5 > Flashcards

Test 5 Flashcards

1
Q

Reporting Safety Hazards

An imminent safety hazard is a condition that presents a serious or immediate danger to customers and employees. Station agents must:

A
  1. Take appropriate steps to secure the area and protect customers and employees
  2. Complete RFM
  3. Contact OCC manager
  4. Notify line transportation supervisor or line foreworker
  5. Contact the System Safety Dept (M-F 0900-1700)
  6. UOR
  7. Turnover log
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2
Q

Who in OCC is responsible for notification and coordination with fire departments?

A

Power support controller. Fire related emergencies are always power support.

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3
Q

At the extension stations, where Can you find a PABX telephone, besides the booth and Center platform?

A

At each of the stations firehose cabinets and cabinets at the end of the platforms in the lockbox, accessible with the cat 74 key.

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4
Q

When you pick up the red phone in the booth who does that go to?

A

Power support

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5
Q

Who do you call for an emergency involving train activity (train fire, derailment)?

A

Train controller x4157. They’ll hold trains.

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6
Q

Who do you call in an emergency for removal of third rail power?

A

Power support controller x4163

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7
Q

Who do you call if you need fire dept?

A

Power support controller

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8
Q

Procedure for life threatening emergency situation, using the red emergency button on the trunk radio

A

Press and hold the red button for two seconds, when beep sounds

Press the PTT button

State “this is a BART Emergency, this is a BART emergency “

This is station agent, station location, Lid#

Describe the type of Emergency and Assistance to require

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9
Q

Non-life-threatening emergency situations procedure

A

Select and transmit on the TRAIN OPS for your line talk group

  1. Press PTT, “this is a Bart emergency, this is a bart emergency”
  2. This is the SA, station location, Lid#
  3. describe emergency type, assistance that you require
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10
Q

Non-emergency communications to OCC, procedure

A

SA shall use assigned line talk group, STATION OPS, for your line.

If OCC doesn’t respond, switch to PWR SUPP Talk Group, Main Line Ops (ML) and Talk Group 9.

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11
Q

The red emergency telephone is a direct line to Power support controller in the OCC. Can they call you using that phone?

A

No, it only works one way

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12
Q

Red emergency phone locations

A

In core stations, at all station booths and elevator cabs (after 30 seconds, goes to power support)

At extension stations, additional red emergency phones are at each fire hose cabinet and end of platform cabinets accessible with cat 74 key

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13
Q

Whenever an emergency red phone is activated, what indicator lights show up?

A

Core stations: amber light, located on top of booth telephone, will flash

East bay extensions: a red “ET IN USE” indicator will be lit on the booth console at some extension stations

West bay extensions: do not have an indicator when in use.

All other extensions also do not have indicators (such as S line)

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14
Q

Red emergency telephone in elevators…
When the push to talk button inside the cab is pushed, it operates as a courtesy call to the station booth.

If it’s not answered by the station agent, what happens then?

A

If not answered within 10 seconds by the station agent, the unanswered call will activate a two-chime code throughout the station.

If there is no response by the SA after 20 seconds, the call will roll over as an emergency call to the power support controller.

The rollover time is a total of 30 seconds

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15
Q

Contents of a blue light station

A

Mainline blue light stations, core system:

A/C outlet
Third rail trip button
Red Emergency telephone

In the west bay extensions:
A/C outlet
Third rail trip button
Emergency telephone (not red)

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16
Q

Where and what is the emergency call box? Who does the call go to?

A

They are in station parking lots, parking structures, and park and ride lots.

They’re mounted on light standards in the parking lots and have a blue strobe light above each box.

The call goes directly to Bart Police Dept. The blue strobe light will flash, indicating a call was made from that box. The light will continue flash until reset by BPD.

A Bart police officer or CSO will respond. Should only use box for emergencies.

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17
Q

Dialing 911 from any district PABX or pay phone will go to ________.

A

Bart Police dispatch

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18
Q

Dialing 911 from pay phones at Emb, Montgomery, Powell, Civic, 16th, and 24th go directly to _______.

A

San Francisco Police, not Bart.

19
Q

What stations have paramedics for faster medical response?

A

West Oakland and Embarcadero stations, M-F during morning and evening commute hours..

…for faster response for medical emergencies between West Oakland and Civic Center

20
Q

Sick/injured patrons procedure:

A
  • notify other agents in station
  • grab trunk radio and first aid kit before leaving booth
  • ascertain extent of injuries to customer and take action to prevent further injuries to victim
  • if no apparent injuries, determine whether the customer is diabetic, epileptic, or possibly suffered heart attack, check for medical alert tags, signs of drug overdose
  • provide first aid you’re qualified to do
  • in serious cases, make station All Call PA for doctor/nurse assistance
  • provide location of the injured/sick person and nearest station entrance to there the person is located
21
Q

Station agent follow up to a sick/injured person

A
  • Notify OCC manager whenever ambulance is called
  • notify your TS or foreworker
  • complete AIR
  • TO log
22
Q

Who authorizes station evacuation?

A

OCC manager

23
Q

What is the SHOPER acronym?

A

When sweeping a station -

Stairwell
Hallways 
Other areas
Platforms 
Elevators 
Restrooms
24
Q

Station evacuation procedure

A
  1. PA or megaphone to make evacuation announcements directing to exit to nearest safe point
  2. Activate barrier open switch to open all gates, unlock service gates and prop open (put in break mode)
  3. Stop escalators carrying ppl TO train platforms
  4. Sweep (SHOPER)
  5. Make emergency chair available
  6. Keep OCC manager informed
  7. Station entrances should not be closed
  8. Shared stations: inform representatives of other agencies
25
Q

De-energize track

A
  1. Locate third rail power trip adjacent to intended track
  2. To de-energize third rail, break the glass cover using metal key or similar. The breaking of the glass will release spring loaded metal button, which pops out. The power of third rail will slowly De-energize.
  3. One power is interrupted, immediately notify Power support controller.
26
Q

Restoring third rail power

A
  1. Ensure all tracks are clear of individuals and objects. Once clear, contact power support controller to receive authorization to insert the third rail trip pin so that energizing the third rail can take place.
  2. use the square larger end of the retainer pin and insert into the window to depress spring-loaded metal button.
  3. Secure retainer pin so the spring loaded metal button stays depressed. As long as it is depressed, OCC can energize third rail.
  4. After emergency concluded, complete RFM for replacement glass, call Communications Toll Test Board x7210 to expedite repair
  5. UOR
  6. TO log
27
Q

Third rail trip pins locations

A

Taped to emergency red phone
Taped inside to booth security cabinet door
In locked PABX phone box near center platform

28
Q

Employees shall consider the third rail energized at ________

A

All times.

Remain clear, unless an electrical safe clearance has been issued.

29
Q

Trunk radio, calling in work order script:

A 
Central,
Portable 11886, Agent at \_\_\_\_\_\_\_
Requesting work area clearance to
retrieve a \_\_\_\_\_\_\_\_\_
on the \_\_\_\_\_ track 
Category B
Power on/off
Until \_\_\_\_\_\_\_\_\_ hours.
30
Q

Radio check, scripts

A

Radio checks are done on Station Ops for your line.

Central,
Portable 11886 agent at ______.

31
Q

ACT

A

Aware/Approach:
be aware of normal patterns in your station. Approach ppl who are behaving suspiciously

Call:
Call BPD

Tell:
Tell what you have observed and why it’s unusual.

32
Q

Where are PABX phones located?

A

Station booths and the PABX box at center of all platforms.

Additionally, at extension stations, a PABX telephone is located at each of the stations fire hose cabinets and cabinets at the end of the platforms in the locked box, accessible with cat74 key

33
Q

Procedure for

SUSPICIOUS PACKAGE

A
  1. Investigate and assess the situation
  2. Determine if the item is HOT:
    Hidden?
    Obviously suspicious?
    not Typical?
  3. If it doesn’t meet above criteria, treat the item as Lost and found.
  4. If it does, then notify BPD and OCC Manager. DO NOT USE TRUNK RADIO WITHIN 75 FT. DO NOT USE CELL PHONE. Call via PABX or pay phone.
  5. Follow instructions given by BPD.
34
Q

Procedure for

BOMB THREAT

A

Note: Do not transmit over trunk radio and do not use cell phone within 75 feet of suspicious package or object.

  1. Get as much info from caller as possible
  2. Ask: for location of bomb? Time it will go off? What container is it in? Why is it on bomb property?
  3. Gather additional info: location of caller? Background noise?
  4. Notify BPD, provide info
  5. Notify other workers in station
  6. Follow instructions from BPD

Station agent has the option of assisting BPD or leaving station and monitoring from a safe location. If leaving station, SA must let IC know of their location.

Assisting BPD with bomb threat:

  1. BPD retains jurisdiction for bomb threat emergencies, will be IC
  2. Notify central manager and TS via PABX or pay phone
  3. When directed by BPD, make PA announcements notifying customers station is closed, exit immediately
  4. Do not use the word bomb. Use the word “emergency”
  5. Evácuate station when directed by BPD.
  6. Do not reopen station until instructed to do so by BPD or IC

Follow up:

  1. Complete UOR
  2. Turnover log
35
Q

Procedure for

EARTHQUAKE:

A

Note: some stations have seismic activity sensing devices in the station (Emb, DCS, Fremont, Bayfair, Rock, Walnut Creek, Del Norte, West Dublin). When triggered, 6 chime code will be activated systemwide

  1. SA must protect themselves and public
  2. ASAP, SA will report the earthquake to power support controller x4163, unless OCC has made systemwide announcement
  3. When conditions allow, inspect station facilities, structures, and trackways within the station for damage
  4. If any damage discovered, report info to Power support controller.
  5. If damage affects safety of customers, the SA will direct customers to a safe area
  6. After initial call, do not call OCC unless there is damage at your station.

Follow up:
UOR, RFM(s), TO log

Other notes: OCC makes systemwide announcement if they detect earthquake

36
Q

Procedure for

LOSS OF STATION POWER

A

If there’s power loss, certain systems have battery backup units (TACE, for 30 min).

  1. SA should notify power support controller.
  2. Notify OCC manager
  3. Notify TS/FW
  4. BPD, if necessary
  5. Check for injured/trapped customers on escalators + elevators
  6. Customers will be unable to process tickets. For entry, allow to enter thru service gate. For exiting, stamp ticket or sticker on smart card.
  7. Follow safest course of action. If platforms become too dark, may need to evacuate.
  8. UOR
  9. TO log

Train control room equipment (backup batteries)
Annunciator Panel in the booth
Communications (emergency phone, intercoms, PABX, PA)
Emergency lighting

In addition to TACE, some extension stations have generators that supply power to elevator, escalator, AFC equipment

During power failure, these are non-operational: escalators, elevators, station and parking lot lighting, AFC equipment, station ventilation systems, electrical grills

37
Q

Procedure for

EMERGENCY THIRD RAIL POWER TRIP

A

It is located near center of platform at all stations. When used, it deactivated power from the third rail, on that side only.

  1. To de-energize, locate the third rail trip adjacent to intended track
  2. To de-energize the third rail, break the circular or square glass cover. Use a metal key. The breaking of the glass with release a spring loaded button, which pops out. The power will slowly die-energize.
  3. Once power is interrupted, power support controller must be notified. State name, location, track.

Restoring power:

  1. Ensure all tracks are clear of individuals and objects. Once clear, contact power support controller to receive authorization to insert third rail trip pin.
  2. Use the square larger end of retainer pin.
  3. Secure retainer pin so spring loaded metal button stays depressed. As long as it stays depressed, OCC can energize affected rail.
  4. Complete RFM for replacement glass, call communications toll test board to expedite repair
  5. UOR
  6. Turnover log

If a patron trips it, and you are in the booth:

  1. Acknowledge the annunciation on console
  2. Confirm platform location, State back to power controller
  3. Grab third rail trip pin, radio, keys
  4. Secure booth
  5. Investigate ALL trackways
  6. Call power support with results
  7. When clear, before 3rd rail can be re energized, obtain authorization from power support
  8. Notify TS
  9. UOR
  10. RFM for glass, Comm Toll Test Board
  11. Turnover log
38
Q

Procedure for
TRAIN SERVICE DISRUPTION
Possible 10-33

A

During significant train delays, station agents must ensure customers are kept informed. You may have overcrowded conditions. When large numbers of customers are forced to seek alternative transportation, do everything to minimize the inconvenience.

  1. Monitor platforms for overcrowding, as well as during peak commute hours and special events. use CCTV
  2. When platforms become dangerously overcrowded, notify the OCC manager
  3. Immediately call BART police and line TS/FW for assistance with crowd control
  4. Coordinate with other station agents in Station, if applicable
  5. Restrict entry/prevent access to paid area by turning off all entry consoles or making them all exit. If conditions warrant, stop escalators that are going to the platform and control elevator access.
  6. Make PA announcements to keep customers informed
  7. Keep the OCC manager advised of the ongoing situation
  8. As customer safety permits, return the station equipment to normal operation
  9. UOR
  10. Turnover log 

*offer alternatives to customers (bus, other transit)

39
Q

Procedure for

BUS BRIDGE SERVICE

A

Bus bridge shuttles provide substitute bus transportation between BART stations during an extended interruption (over 30 minutes) of train service. Free to customers.

  1. Once a Bus Bridge is established, Operations Support and Review will contact each station involved in the Bus Bridge to inform SA.
  2. Station agents will make a PA advising customers that there is an ongoing train service disruption, and BART will be providing free bus service to a BART station allowing customers to complete their trip
  3. Where available, station agents should place the portable bus bridge signs at the designated bus bridge shuttle stop
  4. Customers in the paid area of the station will be allowed to exit through the emergency service gate and be directed to the bus stop that will be used to pick up BART customers. This group will include customers who arrive at the station on a train and their final destination is in the direction of the bus bridge. When possible, all exit coded tickets shall be stamped “good for entry” or “see agent to reenter” and all clipper cards with a sticker prior to customers exiting the station and boarding bus.
  5. If local bus service is used for bus bridge shuttle service, Bart customers will be allowed to ride the bus by showing the park ticket, clipper card, or other valid fare.
  6. Customers who have not entered the station shall be directed to the bus stop if the destination is in the direction of the bus bridge.
  7. All customers entering or re-entering a BART station from the bus bridge shuttle will be required to use a valid park ticket, clipper card, refund payment form, write a voucher, or other valid form of fare.
  8. The majority of tickets and clipper cards used to enter will be exit coded. The time day override switch should be left in the on position in order to process these tickets. Contact the line TS or FW, who will intern contact ComSpec to activate the override feature for an extended period of time.
  9. UOR
  10. Turnover log
40
Q

Procedure for requesting

WORK ORDERS

A
  1. Give a heads up to train controller via PABX. Then, contact the train controller using the trunk radio from the trackway access point at the end of the platform closest to the item on the trackway.
  2. State portable #, station agent @ ____, requesting a work area clearance to retrieve _______ from the ______track, Category B, until (estimated clock time to complete work)
  3. SA can request power off
  4. The train controller will determine if the situation requires access to the platform trackway and issue instructions to the SA to enter the platform trackway and place a specific time limit for SA to be in trackway
  5. The SA will readback work order, verbatim, to train controller.
  6. Complete work order form, carry completed form on person.
  7. Inform train controller when work has been completed. “Cancel my work orders, I am clear of the trackway.”
  8. UOR
  9. Print copy of UOR, attach work order, send to TS via interoffice mail.
  10. Turnover log
41
Q

Procedure for

STATION EVACUATION

A

May be necessary due to fire/smoke, bomb threat, earthquake, loss of electrical power or any other emergency. OCC Manager will authorize station evac based on SA’s recommendation/findings.

  1. Use PA or megaphone to make evacuation announcements directing customers to leave station via nearest safe exit point
  2. Activate the barrier open switch to open all Fairgate barriers. Activate the service gate switch to unlock the doors and prop them open (break mode)
  3. When safe, stop all escalators carrying customers TO the train platforms. (Reverse when possible)
  4. Check SHOPER (stairways hallways other areas platforms elevators restrooms)
  5. Make the emergency stretcher chair available (in staff restroom)
  6. Keep OCC manager advised of changing conditions.
  7. Always use good judgment to ensure customer safety.
  8. Entrances should not be closed during evacuation, unless authorized to do so by fire/police IC, or when Bart, fire, police has a person who can be stationed there to reopen grill.
  9. At shared stations, keep other reps, MUNI informed.
42
Q

Procedure for
ACCIDENT/INJURY: ESCALATOR
(can be used for any other injury too)

A
  1. Determine where and which escalator
  2. Contact other agents if applicable
  3. Grab first aid kit, trunk radio, keys, and secure booth.
  4. Attend to the patron
    - limit movement, sit/lay person down, observe ABC (age, breathing/bleeding, consciousness/chest pains)
  5. Ascertain what happened: what happened? What hurts? What help do you need? Are you on medication or have any medical conditions? What is your age?
  6. Contact BPD on PABX or trunk radio.
    - this is a Bart emergency (x2)
    - Daniel, SA@_______
    - age/gender of patron, injury/condition, exact location of patron, and which entrance to use
  7. Stop escalator, emergency stop
    - escalator stopping! Do not board!
    - barricade both ends, when you can
Follow up 
Stay with injured patron 
Gather info for AIR
Notify OCC manager and Line TS/FW
Inspect escalator for reports, then RFM
Complete AIR, type of shoes 
Turnover log
43
Q

Reporting safety hazards

Potential safety hazards procedure

A
  1. RFM
  2. Report it to OCC manager
  3. Report it to line TS/FW
  4. Turnover log
  5. If necessary, complete a 2nd report of the RFM, and call OCC manager after 24 hours of first report
  6. If corrective action is not taken within 24 hours of the second notice, contact the TS and complete 3rd request on the RFM noting the name of the TS contacted. Complete Safety Notice.

BART SA (6 decks)

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