Test Flashcards
1
Q
A systems administrator is configuring a server to host several virtual machines. The administrator configures the server and is ready to begin provisioning the virtual machines. Which of the following features should the administrator utilize to complete the task?
A
Hypervisor
2
Q
A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue?
A
Continuous reboots
3
Q
A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost. Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Choose two.)
A
Remove the case and organize the parts.
Document the screw locations.
4
Q
Which of the following peripherals would a company use to take inventory quickly and update price tags for products? (Choose two.)
A
Barcode scanner
Magnetic reader
5
Q
A user wants to print a large job on both the front and back sides of the paper. Which of the following settings should the technician advise the user to change in the printer settings?
A
Duplex
6
Q
A user is unable to access websites and has reported connectivity issues with pop-ups on the screen. A technician removes malware, and then is able to ping the router and access the websites. Which of the following NEXT steps should the technician perform in troubleshooting this issue? (Choose two.)
A
Document findings, actions, and outcomes.
Run a virus scan.
7
Q
A user is no longer able to browse the Internet after returning from vacation. The user is able to log in and navigate to the local intranet, but not to any outside sites. A technician pings a wellknown website by name but gets no reply. The technician then pings its IP address and gets a reply. Which of the following commands will MOST likely resolve the issue?
A
ipconfig /flushdns
8
Q
A technician is determining the specifications for a desktop computer that will be used at trade shows all over the world. The computer will have the maximum amount of RAM. The CPU, GPU, and storage will be typical of a business workstation. Which of the following system parameters is the MOST important for the technician to consider when choosing a power supply?
A
Input voltage
9
Q
Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that Ann requires a special network setup to connect to the banking software. Which of the following should the technician do to resolve the issue?
A
Set the laptop configuration to DHCP to prevent conflicts.
10
Q
A customer wants to purchase a new home computer. The machine will mainly be used for Internet browsing and streaming video, except on weekends when the customers’ son will use it to play games with friends. Which of the following should the technician focus on to meet these requirements? (Choose two.)
A
Four-core processor
16GB DDR2 memory
11
Q
Which of the following cable types should be used to connect a cable modem to a SOHO router?
A
Ethernet
12
Q
Which of the following channels would commonly be used on an 802.11 wireless network?
A
6
13
Q
A technician is troubleshooting a Windows CAD workstation that is running slow. The computer uses RAID 10 and has dual GPU cards. The user states that the same application runs faster on an identical workstation. Which of the following should the technician perform FIRST to troubleshoot the problem?
A
Check the event log for any cache issues.
14
Q
A business owner wants to provide security to laptop users with the ability to charge their devices, access corporate LAN resources, and allow for a variety of their removable hardware. Which of the following devices would BEST meet the owner’s needs?
A
Docking station
15
Q
A technician has noticed that when at company headquarters the laptop connection to the Internet is more responsive than when using the company-provided phone as a hotspot. The technician updated the drivers on the WiFi NIC without resolution and then verified the configuration on the WiFi was correct. Which of the following configurations could cause the decreased performance?
A
The connection is throttled.
16
Q
An associate is seeking advice on which device to purchase for a friend who is a business owner. The friend needs the ability to chat activity while keeping in contact with the home office. Which of the following would be the BEST recommendation?
A
Smart watch
17
Q
A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor. Which of the following is the BEST way to proceed?
A
Document and label the cable and screw locations.
18
Q
Ann, a user, needs to attend several day-long conferences and wants to ensure her mobile device will have enough power for these events. She is concerned about wall outlet availability at the conferences and needs to continuously use her device for important updates. Which of the following should a technician recommend to BEST accommodate Ann’s needs?
A
Wireless charging pad
19
Q
Which of the following charging and data ports has a non-directional connector?
A
USB-C
20
Q
A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to WiFi. All applications on the device are working unless they require connectivity. Which of the following is MOST likely causing the problem?
A
Airplane mode
21
Q
Which of the following Ethernet cables would BEST support an application that requires a 600Mbps throughput at the lowest price point?
A
Cat 5e
22
Q
A client has three locations within city limits that need to be networked. Vendor network requirements for all three locations are a minimum of 1GB. Which of the following are the types of networks that will MOST likely be used for internal office and office-to-office networking? (Choose two.)
A
MAN
LAN
23
Q
Which of the following terminates a coaxial cable?
A
RG-59
24
Q
A customer asks a technician to help set up a specialized computing system for video editing. Which of the following should the technician install on the workstation to BEST meet the customer’s specifications? (Choose two.)
A
SSD
Dual monitors
25
An end user wants to have a second monitor installed on a laptop. Which of the following would allow a technician to configure the laptop to show both screens once the cable is connected?
Adjust the monitor display settings.
26
A customer’s laptop display has suddenly become very dim. The image of the display can only be seen with a bright, external light, as adjusting the brightness/contracts controls does not cause much change. Which of the following components MOST likely needs to be replaced?
Inverter
27
A technician is troubleshooting a laptop/projector combination that is displaying artifacts on the screen. When a different laptop is connected to the projector, the image appears to be correct but is very dim.
Increase the projector contrast.
Change the aspect ratio on the projector.
28
ultiple users report that the network printer, which is connected through the print server, is not printing. Which of the following should a technician do FIRST to remedy this situation?
Clear the print queue.
29
A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms with a smartphone that the corporate wireless network is available and can be accessed. The technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the Ethernet cable. Which of the following should the technician do NEXT to troubleshoot this problem?
Confirm that the laptop wireless card is turned on.
30
Several company users are frequently forgetting passwords for their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?
Implement single sign-on.
31
Which of the following cloud computing concepts allows scalable services to be provided to the client?
Rapid elasticity
32
During an inspection, it was found that data racks were not properly grounded. To pass the inspection and address a growing concern to protect data cabling and equipment, a technician must make sure all racks are properly grounded. Which of the following tools should the technician use to verify this has been completed?
Multimeter
33
A technician was called to check an unexpected clicking noise on a desktop that has become more frequent every time a video editing application is loaded. The system fans have been replaced, but the clicking noise remains. Diagnostics have been run on the video card. Which of the following should the technician do FIRST?
Perform a full data backup.
34
Joe, a user, has purchased a new mobile device that uses a different OS than his previous one. Joe wants to copy his contacts and appointments from his corporate account without entering them manually. Which of the following would be the BEST way for a technician to assist Joe?
Log into the same email provider on the new device, and restore the contacts and dates.
35
A user reports that printing on heavy cardstock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur. Which of the following would be the NEXT troubleshooting step to perform?
Increase the fuser temperature.
36
A user’s laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shut down. Which of the following is the MOST probable cause of the issue?
Loose battery connection
37
An end user has signed up to use a web-based calendar application. Which of the following solutions has the user purchased?
SaaS
38
A technician is setting up a WiFi-enabled thermostat for a customer, but the customer is concerned about IoT devices getting hacked. Which of the following BEST address the customer’s concerns? (Choose two.)
Use the latest encryption standard on the wireless network and set a strong password.
Separate the IoT thermostat by segregating it in a DMZ network.
39
A technician wants to block remote logins to a server. Which of the following ports should be blocked?
23
40
A company has very strict rules regarding proprietary information leaving the premises. All computers host proprietary information. A technician is called to repair a computer on-site at the company’s corporate office. The technician identifies the troubleshooting steps to create a plan of action. The technician determines the computer needs to be taken off-site for repair. Which of the following should the technician do NEXT?
Check corporate policies for guidance.
41
A technician is setting up a new wireless network at a branch office that previously had only wired connectivity with statically assigned IP addresses. After setting up the network, the technician configures a server to provide IP addresses to wireless clients. During testing, the technician is unable to access the Internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway. Which of the following should be technician check NEXT to resolve this issue?
Connect the printer to the company wireless network.
42
A user is having a problem with printing a specific document type. The network printer OCP shows that the printer is online with no errors. Other users are not having the same issue. The user sends the document to another printer and the document prints. Which of the following should a technician do FIRST in troubleshooting the problem?
Verify the user is sending the document to the correct printer queue.
43
A server needs a RAM upgrade, and a technician has been tasked with retrieving the RAM from storage and then installing it. Which of the following is the BEST RAM type for the technician to retrieve?
DDR4
44
A customer wants to upgrade a PC’s internal storage to have more room to store backups, photos, and videos. The new storage should be large enough to avoid expanding again next year. Which of the following BEST meets these needs?
3TB HDD
45
The feature that allows users to store files in cloud-based when necessary, but can removed when space is freed up, is known as:
on-demand
46
Several computers are having network connectivity issues. Two of the computers are wired and are not having any issues. The technician verifies that none of the computers having issues have been assigned a static IP.
Check the DHCP server.
47
A customer accidentally drops a laptop while it is charging. The next day, the customer notices the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on even though it is connected to the power adapter. Which of the following components is the MOST likely cause of this behavior?
DC jack
48
A network administrator must install a device that will proactively stop outside attacks from reaching the LAN. Which of the following devices would BEST meet the organization’s needs?
IPS
49
Which of the following devices can be used to connect multiple devices within a network without broadcasting to every network port?
Unmanaged switch
50
A technician is setting up a Windows mobile device for a user who had trouble reading text on a previous device, especially at night. Which of the following adjustments would be MOST appropriate?
Virtual CPU
51
A projector’s image begins to flicker during a presentation. The laptop display does not produce this issue. When a technician changes the resolution on the laptop, the issue persists. Which of the following is the NEXT step the technician should take?
Check the connectivity of the VGA cable.
52
A technician upgraded the memory on a server from two 8GB sticks to eight 32GB. The server memory is now at full capacity per the user guide. When the technician powers on the system, only 128 GB of memory is recognized by the OS and the BIOS. The technician decides to upgrade to the latest version of the firmware on the system, which does not help. Next, the technician installs the memory in sets of 64GB at a time. Each individual set of 64GB is fully recognized by the server. Which of the following will not allow the server to recognize all of the memory installed at the same time?
The server needs DDR4 memory, and DDR3 is installed.
53
A technician is talking to end users about the specifications for an upgraded application server. The users of the application report that there cannot be any unscheduled downtime or data loss. Additionally, they would like the performance of the application to improve over the previous server in any way possible. The previous server was running RAID 5. Which of the following RAID solutions should be implemented in this scenario?
RAID 10
54
An end user reports a printer error that states “Replace filament”. With which of the following types of printer is the end user MOST likely having problems?
3-D
55
Which of the following features will save the battery life of a laptop significantly if they are disabled? (Choose two.)
Cellular
Bluetooth
56
Which of the following technologies can be used for wireless payments?
NFC
57
A technician is ordering a new motherboard and processors for a company email server. When reviewing the vendor licensing agreement, the technician sees that there is a flat per-socket licensing fee. Which of the following motherboard/processor combinations should the technician order to get the BEST performance while minimizing licensing fees?
A single-processor motherboard with ten overclocked cores.
58
A printer stops working in the billing department and cannot be repaired. A new printer has been ordered and a technician is tasked with allowing other users to print to the billing manager’s printer until the new printer arrives. The manager’s printer is currently used via USB connection, and there are no network jacks available for use.
Which of the following is the BEST way for the technician to allow access to the printer?
Create a share on the manager’s computer and give the users rights to the share.
59
The touch-screen feature on a Windows device has stopped working.
Which of the following should the technician check FIRST?
Digitizer settings
60
Which of the following is the MOST likely cause for a network PC to have an APIPA address?
DHCP failure
61
A technician needs to routinely run scripting commands in Linux but does not want to walk over the server room every time to perform the task. The technician also travels between buildings and has a Windows 10 laptop with 4GB of memory and a fully partitioned 500GB hard drive.
Which of the following steps should the technician take to resolve this issue? (Choose two.)
Repartition the hard drive.
Install Linux on a new ext3 partition.
62
A technician has been informed that multiple users are receiving duplicate IP address warnings on their workstations, and they are unable to browse the Internet.
Which of the following server types should the technician log in to in order to resolve the problem?
DHCP server.
63
Which of the following devices is used to implement network security policies for an environment?
Firewall
64
Which of the following peripheral types is MOST likely to be used to input actions into a PC?
Mouse
65
A technician replaced a broken LED screen on a mobile computer. The operating system can be seen perfectly on screen, but the touch screen is non-responsive.
Which of the following are the MOST probable root causes for the given failure? (Choose three.)
The hardware replacement used is a non-touch-screen version.
The digitizer cable is not seated properly on the motherboard.
The new touch-screen drivers must be installed.
66
In a virtual environment, which of the following allows all the VMs to have RAM allocated for use?
Resource pooling
67
An analyst asks a technician to recommend a solution for a customer in the software development industry, where the customer can test a variety of OSs running the various applications that the customer produces. The customer wants to minimize the investment in hardware.
Which of the following solutions should the technician recommended to BEST meet the customer’s requirement?
Purchase a high-end system meeting the hardware requirements for all of the individual OSs and applications. Configure a VM for each testing environment.
68
A user is experiencing email problems and explains to a technician that all emails with graphics or images do not display the graphics.
Change the security settings of the email client.
69
Which of the following resources is the MOST critical when using cloud file-storage synchronization applications?
I/O bandwidth
70
A user logs on a PC and receives a message stating there is a duplicate IP address on the network. After a system restart, the user notices the same error. Which of the following is the MOST probable cause of the error?
The user has set a static IP address.
71
Whenever a user’s machine is turned on, a black screen appears prompting the user for an administrative password. The technician has no such password on file for this machine. Which of the following steps should the technician take to resolve this issue?
Remove the CMOS battery and reinsert it after ten seconds.
72
A server administrator set up a VM to be used in a lab setting. A technician is setting up thin-client computers to access this VM.
Which of the following tasks are required to complete the project? (Choose three.)
Connect the device to the network.
Install the latest system updates.
Install the necessary applications.
73
A user sets up a cable modem at home and connects the modem to the ISP at the cable company. Which of the following network types does this connection describe?
WAN
74
A technician receives a cellular call from a manager. The technician is instructed to download a service manual directly from the Internet to a laptop. However, there is no WiFi signal or wired Ethernet. Which of the following would be the MOST appropriate connections for the technician to use?
Hotspot
75
A technician is replacing the LCD panel in a laptop. Which of the following components is MOST likely to be damaged accidentally during the repair?
Digitizer
76
A technician is replacing an older video card with a new high-end video card in a workstation. The installation was successful, the new card seated properly, and power is connected. However, upon booting, the computer now emits several beeps and will not boot, but shows no error messages. Which of the following is MOST likely the cause of this issue?
The is not enough PSU output
77
Which of the following Internet connection types often terminates at a switching center and then requires the use of a different media for the last mile to the customer?
DSL
78
Company management wants to give users the ability to work from home during periods of bad weather. Which of the following would enable the workforce to do this?
VPN
79
A user wants to build a computer with a high-end CPU, plenty of RAM, and a high-end graphics card for online gaming. The user wants to verify that the graphics card is compatible with the motherboard. Which of the following connection types would the user MOST likely utilize to connect the video card to the motherboard?
PCle
80
A company offers several out-of-the-box computer configurations to its clients. A client requests several new computers for its newest location, which will be used by guests to check in upon arrival and fill out contact information. Which of the following configurations would BEST fit this customer’s needs?
Touch-screen kiosk
81
Which of the following ports are used for secure sessions? (Select two.)
22
443
82
Which of the following is designed to function BEST in harsh lighting conditions?
Virtual reality headset
83
Which of the following connector types is used to terminate household telephone cabling?
RJ-11
84
A shipping department is having problems with its thermal label printer. Two columns on the left are not appearing on all labels. Which of the following should a technician do FIRST?
Verify the ribbon is correctly aligned to the label
85
A technician is buying a PC that will host three VMs running at the same time with the current configuration. The technician believes there might be a need to run several additional VMs in the near future. Which of the following resources would be the MOST important to upgrade to allow for the additional VMs?
SSD
86
The ability for new computers to be automatically connected to the network is provided by the:
DHCP server
87
A technician is setting up a printer for a small office that does not have an RJ-45 jack. The users’ computers are all in the same workgroup and are connected physically to the same network switch. The technician needs to make sure all users can print to the new printer through the switch. Which of the following should the technician configure?
Shared printer
88
The cloud model that represents a company maintaining some data in on-premise storage and some data in cloud-based storage is known as:
hybrid
89
A network administrator is attempting to access the firewall while inside the datacenter. Which of the following peripherals must be connected to do so?
KVM
90
An engineer is working at a remote site that does not have Internet access. Which of the following features should the engineer use to connect a laptop to the Internet if hotspot functionality is unavailable?
Tethering
91
Which of the following is the main purpose of the +5VSB output of a power supply?
It allows peripherals to draw power when the machine is off
92
A user printed several documents to a shared network copier and noticed that they have very faint color density. A technician investigates the issue and verifies that the printer had a maintenance kit installed recently. Which of the following next steps will MOST likely resolve the issue? (Select two.)
Replace the toner cartridges
Clean the paper tray rollers
93
A laptop is connected to a conference room projector in extended display mode. The desktop icons appear normal on the laptop, but are disproportionate and illegible on the projector screen. Which of the following should the technician check?
Video resolution
94
Which of the following wireless standards is only capable of 5GHz frequencies?
802.11a
95
A technician is configuring a high-performance workstation. The technician needs to choose storage for the boot drive with the highest performance possible. Which of the following drive types BEST meets this requirement?
NVMe
96
A network administrator is troubleshooting a notebook that is not loading the local Windows 10 operating system. All the computers inside the company are installed using UEFI mode selected. The message on the screen shows a failed attempt to connect to a PXE server. When requested, the end user reported trying to improve the computer’s speed by changing some BIOS configurations randomly. Which of the following should the network administrator check FIRST inside BIOS?
The PXE server address should be set
97
A customer recently moved a high-end graphics card from a known-working computer to a different computer. The computer works without issue when viewing email and web pages or when using certain applications. However, when a game with high-end graphics requirements is opened, the program will run for a few minutes before the computer shuts down. Which of the following is MOST likely causing the problem?
Power supply wattage
98
An ISP has notified a SOHO user of a usage increase on the user’s network. The user is concerned the WiFi network is being utilized by unauthorized users. Which of the following would minimize the unauthorized use of the WiFi network?
Implement MAC filtering
99
Which of the following services provides the ability to resolve UNC to appropriate IP addresses?
DNS
100
A technician is troubleshooting network connectivity issues after a new wireless router was installed in an office. Users who connect to the new router are unable to access LAN resources. Which of the following is the MOST likely cause of the issue?
There are conflicting DHCP servers on the network
101
A technician has been asked to fix a problem with a projector. The projector lamp turns off for brief periods during a demonstration. After the technician replaced the lamp, the problem continued with an added message that appears just before the lamp turns off. Which of the following MOST likely need to be performed? (Choose two.)
Reset the lamp life counter
Replace the cooling fan
102
A workstation was just moved to a new work location without a surge protector. It was working the day before, but now the PC will not power on, the fans will not spin, and there are no signs of activity. Which of the following should the technician do FIRST?
Check the power cable connection
103
Some users are unable to access the Internet form their workstations. A technician runs the ipconfig command on one of the workstations and sees the following:
IPv4 Address 192.168.1.27
Subnet mask 255.255.255.0
Default Gateway 192.168.1.1
The technician pings 8.8.8.8 and gets no response. Next, the technician pings 192.168.1.1 and gets no response. The technician is able to successfully ping an adjacent workstation but cannot ping the print server on the floor below. Which of the following is the MOST likely cause of the Internet connectivity issue in the office?
There is a problem with a router in the office
104
A systems administrator receives a notification from the RAID controller that the RAID 5 array is degraded. Upon logging into the server, the administrator sees that on local disk 0, physical disk 2 has failed. Which of the following is the BEST course of action to take to resolve the problem?
Schedule system downtime and replace physical disk 2. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded.
105
A technician is hired to install network cable in a crawl space running the length of a hallway. To do so without a fire code violation, which of the following types of cable should the technician run?
Plenum
106
Which of the following devices performs forwarding decisions based on MAC addresses?
Switch
107
A technician is dispatched to troubleshoot a slow performance issue on a PC. Upon arrival, the technician immediately opens Task Manager and sees that CPU and RAM performance are within normal ranges. The technician then checks and verifies the speed and duplex settings and performance on the network card. The technician then temporarily disables the antivirus to see if performance is affected, and it is not. After re-enabling the antivirus, which of the following is the NEXT best step for the technician to take?
Check to see if insufficient hard drive space is causing the issue
108
An office has a network that has all computers connected to two switches. The switches are connected with a fiber cable. The computers and switches are all located in the same building. Which of the following network types does this describe?
LAN
109
Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that the printer is listed as a generic printer under Devices and Printers. Which of the following should the technician do NEXT?
Download the correct drivers from the manufacturer’s website and install them
110
A user’s smartphone has been slow recently. A technician sees the phone was purchased two months ago, and it is top of the line. About a month ago, a new OS update was installed. To address the issue, the technician runs a hardware diagnostic on the device, and it reports no problems. Which of the following is MOST likely the cause of the performance issue on the device?
Too many applications are running updates
111
Ann, a user, reports that after setting up a new WAP in her kitchen she is experiencing intermittent connectivity issues. Which of the following should a technician check FIRST?
Channels
112
A user connects a laptop to a docking station but is unable to see an image on the external monitor. The user tests the docking station USB ports, and they are working fine. Which of the following should be done NEXT?
Configure extended display mode
113
A technician needs to call a user’s cellular provider to troubleshoot a network speed issue with the user’s mobile device. Which of the following technologies is the technician troubleshooting?
Long-term evolution
114
About one week ago, access to files on a network server became significantly slower. Today, network files are completely unavailable. A technician is able to make a remote connection to the server. Which of the following should the technician check NEXT?
RAID 5 array
115
An employee’s mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable. Other devices charge without issue when the cable is used. Which of the following should the technician perform FIRST to resolve the issue?
Clean out the charging port on the device
116
A customer contacts the help desk stating a laptop does not remain charged for more than 30 minutes and will not charge more than 15%. Which of the following components are the MOST likely causes the issue? (Select three.)
LCD power inverter
AC adapter
Battery
117
Which of the following connects a PC to its default gateway?
Switch
118
Which of the following devices can utilize VLANs to secure networks?
Switch
119
After upgrading a smartphone’s OS, Joe, a user, reports the smartphone no longer connects to his automobile automatically when near it, Joe, restarts the smartphone, but the problem persists. Which of the following should a technician do NEXT to restore the previous functionality?
Reenable the smartphone’s Bluetooth radio
120
Joe, a user, sets up an IMAP connection on his smartphone to connect to webmail. Joe is able to view email, but he receives an error message when trying to send a message. When viewing the mail client’s configuration, Joe sees a valid SMTP server and port. Which of the following should Joe check NEXT to resolve the issue?
Configure the email account as a POP3 connection
121
A user is connected to a docking station with an optical drive and is trying to back up personal files to removable media, but is encountering write errors. Which of the following is MOST likely cause of the errors?
The disk has already been finalized
122
A technician is configuring a new web server and must have over 10TB of fault-tolerant storage, while minimizing the number of failure points. The applications on the server also require the highest performance available. Which of the following configurations would the technician MOST likely select?
RAID 10 with 5400rpm 6TB drives
123
A user has reported application connectivity problems to the network administrator. The network administrator knows there have been firewall configuration changes recently by a security vendor and believes the issue could be related to a port being closed on the firewall. Which of the following should the network administrator do NEXT?
Verify system functionality on the user’s workstation
124
Joe, a user, reports that his new smart wearable device is not synchronizing to his mobile device. Both devices are powered on, but the mobile device fails to read the data from the wearable. Which of the following will MOST likely fix this issue?
Pair the devices
125
A technician is troubleshooting a WiFi issues with a laptop user in a corporate office. The user can connect to web pages without trouble; however, the user cannot connect to the email server or print a locally stored document to the network printer. The technician cannot ping the mail server or the network printer. No other users are experiencing this issue. Which of the following is MOST likely causing the issue?
The laptop is connected to the guest WiFi
126
Which of the following cloud computing concepts facilities automated server deployment?
IaaS
127
Which of the following connector types can be plugged into a device both right-side up and upsidedown
USB-C
128
A network administrator would like to increase network bandwidth to 1Gbps between two officebuildings that are 0.5mi(805m) apart. Which of the following would be the BEST solution?
Fiber
129
A user is experiencing issues synchronizing a smartphone. The user is able to connect to individual services, but each requires a different password. Which of the following needs to be configured to allow the user to access web services securely with a unique password?
SSO
130
An end user is unable to connect to the network, and a technician has visually verified the lights on the back of the PC are active and there is no physical damage to the Ethernet jack. Which of the following tools should the technician use to continue troubleshooting the connection?
Cable tester
131
The graphics department has an issue with printing certain files. The printer does not print the complete image on larger files. A technician verifies the network speed of the printer is set to 1GB and that regular text files print without issue. Which of the following is the MOST likely cause of this problem?
The printer needs more RAM
132
Which of the following requires less current to provide the same amount of power to devices inside a PC?
220V
133
Which of the following is used to connect a headset to a laptop?
USB
134
An end user reports a Windows based PC just had a BSOD. The PC rebooted, and the user is now logged back in and working without any issues. Which of the following should a technician check FIRST to begin troubleshooting?
Check for hard-drive firmware updates
135
Which of the following IEEE 802.11 standards includes the use of MIMO technology?
802.11n
136
A user reports a laserjet printer is not printing properly. A technician prints a test page and notices the toner is smeared on the page. The technician confirms the toner cartridge is installed correctly and the paper in the tray is the right size. Which of the following printer components is the MOST likely cause of the problem?
Fuser
137
A customer is using a cloud storage program that maintains a copy of local files on the cloud storage servers. The WiFi network is not very fast, and the customer uses bandwidth-intensive video streaming all day. Which of the following parameters should be adjusted to keep the cloud storage program from using too much bandwidth?
QoS settings
138
Which of the following connector types in MOST appropriate to use to connect a SOHO cable modem to the ISP?
RG-59
139
A technician configures a new printer to be accessible via a print server. After setting up the printer on a Windows client machine, the printer prints normally. However, after setting up the printer on a macOS client machine, the printer only prints garbled text. Which of the following should the technician do to resolve this issue?
Add a macOS-compatible print driver to the printet object on the print server.
140
A client brings in a smartphone with a cracked screen to be repaired. During the repair process, the technician places the screws in a small container to prevent losing them. The technician tests the replacement screen to ensure it works property before closing the device. Once the device is back together, however it does not power on.
Refer to manufacturer resources.
141
A user received the following error message while trying to access a shared drive: Network Path was Not Found. Which of the following should be performed to resolve the issue? (Select TWO).
Reset the TCP/IP stack.
Flush the DNS cache.
142
A technician is setting up a new SOHO router for a home user. The user has a media server to be accessible from the Internet while the user is traveling. Which of the following should the technician configure to allow access to the server from the Internet?
Port forwarding
143
Users report they have to select the output tray at the printer, even though the correct tray is selected in the print dialog. Which of the following should a technician perform FIRST to attempt to solve the problem?
Reinstall the driver on the print server.
144
A technician is setting up a laptop and projector for a presentation. When plugging in the projector, it mirrors the desktop screen from the laptop, but everything appears distorted and compressed. Which of the following should the technician do to correct the appearance of the image on the projector?
Change the desktop resolution.
145
A technician wants to set up a virtual machine in a public cloud Which of the following cloud models should the technician use?
IaaS
146
A corporation maintains an active social media presence by constantly uploading audio and video. The corporation also regularly hosts video conferences, but attendees are reporting buffering during their telecast. Which of the following should the IT department do to improve the ability to attend video conferences without interruption?
Enable QoS on network traffic, prioritizing telecast traffic over uploads.
147
Which of the following has a P4 connector to provide a 12V output?
Molex connector
148
An administrator connects to the company’s cloud account and builds a server that is hosted in the cloud. The server will be used as a confidential database server for one of the company’s core applications. The administrator is responsible for patching and updating the server OS. Which of the following cloud models is this an example of?
IaaS
149
A systems administrator wants to take advantage of the benefits of the major cloud providers while retaining some data and services in the local datacenter. Which of the following types of cloud model should the administrator consider?
Hybrid
150
A user reports being unable to browse the Internet. A technician believes the cause of the issue is related to DNS.
Test the theory by attempting to browse to a website’s known IP address.
151
A customer has two 8GB sticks of 2400-speed DDR4 installed in slots 1 and 2 of a computer and wants to add more RAM. The customer purchases two additional 4GB sticks of 3200-speed DDR4 and installs then in slots 3 and 4. While installing the RAM into the board, the user notices the board has “quad channel” etched near the RAM slots. Which of the following can be said about the user’s channel configuration after upgrading the RAM?
The computer is utilizing four channels.
152
A technician is building a CAD workstation for a user who will be saving files remotely. Which of the following components are MOST important to include when configuring the system? (Choose two.)
Graphics card
RAM
153
A technician wants the number of virtual machines hosting a web application in the public cloud environment to scale based on real-time traffic on the website. Which of the following should the technician configure?
Rapid elasticity
154
A user notices a laser printer is picking up multiple sheets of paper from one of its paper trays. The problem started last week and has gotten worse.
Which of the following is MOST likely the cause of this problem?
Separation pad
155
A SOHO user wants a multifunction device to be set up for the office printer. Additionally, scanning and fax capability must be set up for office employees only. Guest WiFi access will open. Which of the following configuration changes will BEST meet the user’s request? (Choose two.)
Enable user authentication.
Configure the print server.
156
A technician is upgrading a user’s smartphone and wants to move all of the applications andcontact information quickly to the new device. Which of the following connection types would work BEST to do this?
NFC
157
Which of the following would provide power to an access point?
POE injector
158
A user notices the system clock is changed every morning. The computer is shut down daily. A technician checks the time zone and finds it is correct, and then checks the BIOS settings and finds the time to be incorrect. Which of the following is MOST likely the problem?
The CMOS battery does not have a charge.
159
Virtual machines hosted in the cloud that are used by developers to code applications are an example of:
PaaS
160
Which of the following server types caches previously visited web pages for faster access in the future?
Branch cache server
161
Joe, a user, wants his desktop RAID configured to allow the fastest speed and the most storage capacity. His desktop has three hard drives. Which of the following RAID types should a technician configure to achieve this?
0
162
An employee’s laptop will not power on. When the power button is pressed, the power light goes on and then suddenly off. A technician replaces the battery, and the laptop powers on. The employee works without issues until the end of the day, but the laptop presents the same problem the next morning. Which of the following is the MOST probable cause of the issue?
Damaged AC adapter
163
A bank employee contacts the help desk for assistance with setting up a new computer. Which of the following peripherals will the technician MOST likely install alongside the device? (Choose two.)
Signature pad
Web camera
