Test I Am Sam & Professional Comm. Flashcards
(22 cards)
Forms of communications
Verbal
Non verbal
Written
Reflective appraisal
What others have said about us & their reaction to us
Self concept
Is what you think of you/ is how you see yourself
Self esteem
Appreciating self worth & importance, being accountable for your own behaviour & acting responsibly towards others
Maslow’s theory
Physiological needs- bodily needs such as needs for food, clothing, shelter & sleep
Safety need- physical safety & to a feeling of being safe from both physical & emotional injury
Social needs- love & belonging needs, persons interaction with others
Esteem needs- individuals demands to be seen as a person of worth by others & by him or herself
Self- actualization- needs are the highest level of needs, including the needs for self-fulfillment & personal development
What drives you
Achievement Power Affiliation Recognition Order Thrill seeking
Communication barriers
- Language or cultural differences
- Age & life experiences
- poor communication skills
- sensory impairment
- cognitive impairment
- giving an opinion
- emotions
- interpretations
Factors that influence communication
Environment- people tend to communicate better in a comfortable environment
Perceptions- personal view of the receiver
Emotions- are a persons subjective feelings about events
Values- are standards that influence behaviour
Development- involves adapting to their needs
Motive
Inner drive that moves a person to do something this is usually based on a need or desire to attain a goal
Goals
Event or circumstance object or condition a person strives to attain
Perception
Personal view of the receiver
Values
They are what is considered important in life
Are standards that influence behaviour
Connotative
The meaning of a word developed by the sender or receiver based on emotion
Denotation
The meaning of a word as described in a dictionary
3 basic forms of written consent
Verbal
Non verbal
Written
4 fundamentals of communication
The sender
The receiver
The message
Feedback
Nonverbal communication
The use of body language to transfer ideas or thoughts
Define communication
The exchange of message & information
Involves two ppl
Nonverbal behaviours that contribute to communication
Personal appearance Posture appearance Facial expression Eye contact Gestures Sounds Territory & space Touch Voice tone
Factors that influence communication
Environmental Gender Emotions- feeling about an event Values Development Age
Motive & goals both require what
Self discipline
4 techniques for self motivation
- Get feedback on your performance
- set goals
- attempt to find self
- raise level of self expectation
