TEST QUESTIONS Flashcards
(50 cards)
What type of information are considered confidential information….?
A) Information availavle to the public
B) Personal information of the town employees and clients
C)Gerneal knowledge about the town of events
D) Information that can be freeely shared with anyon.
B) Personal information of the town employees and clients
According to section 21 Guidance note 2-4 Incident safety officer a safety officer should be?
A) Any firefighter that is on the firegrounds
B) A competent person who is qualified because of knowledge, training, and experiances.
C) A Distrcit Chied only
D) The second arriving officer at every scene.
B) A competent person who is qualified because of knowledge, training, and experiances.
The _______ section of the Emergency Resopse Guidebook identifies chemicals in alphabetical order?
A) yellow
B) Blue
C) Orange
D)Green
B) Blue
How should a company offer deal with criticisms and questions about organizational policies and procedures from crew members?
A) policies and procedures should be discussed with unit members to determine majority opinion.
B) Complaining crew members should be ignored and all policies and procedures assumed to be correct and fair.
C) the company officer should discuss the matter privately with the administration to search for solutions or clarity
D) Policies and procedures should be discussed with other departments to determine whether policies are consistent
C) the company officer should discuss the matter privately with the administration to search for solutions or clarity
Under what circumstances can employess disclose confidential information?
A) whenever they feel it is appropriate.
B) when required by law or authorized by council
C) if they believe it will benefit the public
D) During casual conversations with friends.
B) when required by law or authorized by council
what is one of the key Action’s employers should take to ensure effective emergency sceneoperations according to section 21 Guidance note - 2-1 Incident command?
A) limit training to only a few personnel on incident command protocols.
B)Develop an incident command system without regular reviews or revisons.
C) Implement key concepts like crew accountability and safety officers during incidents.
D) Allow firefighters to operate independently without an incident command system.
C) Implement key concepts like crew accountability and safety officers during incidents.
The Company officer should review all of the training material that has been provided for the topic, practice the required method, and request any _____ necessary before starting the lesson.
A) Assistance
B) Supervision
C) Justifications
D) Refreshments
A) Assistance
A lesson plan that utilizes an outdated process or policy may call for the company officer to adapt it with?
A) Audio visual aids
B) Administracive approval
C) Practical training ecolutions
D) Subordinate demonstrations
B) Administrative approval
A unified command may be appropriate within a single jurisdiction if:
A) Multipile agencues are affected
B) Multipile responders are affected
C) An incident incolces a single agency
D) An incident has a multiple command structure.
A) Multipile agencues are affected
When employees are more concerned about their own situations than with the organization, They are resistant to change because of?
A) Fear of loss
B) Self-interest
C) Lack of trust
D) Learning anxiety
B) Self-interest
Which type of organizational change affects the skills, Performance, Attitudes, Behaviors, or Cultures of the workforce to meet the force of change?
A) people
B) Strategic
C) structure
D) Technology
A) people
Active listening is a communication technique that requires that the listner fully concentrate, understand, respond, and then?
A) Remeber what is being said
B) Asses the speaker’s strengths
C) Remove communication Barriers
D) Confirm understanding by repetition of the message.
A) Remeber what is being said
To be effective communicators, company officers must select and use words that ?
A) Take into account the senders’s emotional reactivity.
B) Accurately symbolize the image that they are trying to convey.
C) Are technical despite the audience for that particular message.
D) prevent receivers from completely understanding the message.
B) Accurately symbolize the image that they are trying to convey.
When establishing a professional work enviroment, a company officer should work to create an environment that fosters.
A) Performing, Forming, Storming
B) Competition, Recognition, and Hazing
C) Absenteeism, aggression, and conflict.
D) Teamwork, communication, and diversity.
D) Teamwork, communication, and diversity.
How do company officers use community demographics in the public service space?
A) To justify increases in expenditures in personnel, operating, and capital budgets
B) To analyze specific groups within the service area in order to enhance recruiting tactis.
C) To provide enhanced functionality with equipment and capabilities for public safety needs.
D) To determine which specific groups exist within the servie area in order to properly serve their needs.
D) To determine which specific groups exist within the servie area in order to properly serve their needs.
If a citizen becomes verbally abusive or threatens physical violance towards a company officer while she or he is trying to resolve their complaint, the officer should?
A) Call for law-enforcement assisstance
B) assign the compaint to the fire chief.
C) Resolve the citizen concern or complaint.
D) Refer the citizen to a person better suited to assist them.
A) Call for law-enforcement assisstance
For company officer, the community is not limited to their immediate response area but also includes?
A) Regional apparatus manufactures
B) unserved areas outside of juristictions
C) Individuals who commute into the area
D) unincorporated land within county lines.
C) Individuals who commute into the area
What is the most common cause of responder incident fatalities?
A) Cardiac arrest
B) Respiratory illlness
C) Post-traumatic stress
D) Hazardous materials exposure.
A) Cardiac arrest
Before the beginning a training session a comapny officer should, at a minimum, have a plan that discribes what?
A) The procedures are for training documentation.
B) Their office hours are and where they will be held.
C) They are trying to teach and how they will teach it.
D) the disciplinary procedures are and how they will be implemented.
C) They are trying to teach and how they will teach it.
A company officer’s attitude and leadership application during drills and lesson is important because it will affect?
A) Their crew’s perception of training
B) The company officer’s safety record
C) Budget justification for the next training
D) Any corrective measures that may be needed.
A) Their crew’s perception of training
What is the primary reposnibility of the incident safety officer (ISO) during emergency operations?
A) To handle the logistics of resource allocation
B) To ensure the safety of all personnel on the scene
C) To manage the public information officers tasks
D) to coordinate the activities of the fire suppression team.
B) To ensure the safety of all personnel on the scene
Why must a company officer as a public servant, meet their community’s needs with competence, courtesy, and efficiency?
A) Good customerservice is essetial to the health and safety standards of the agency.
B) Good customer service is essential to maintian a positive public perception of the agency.
C) positive contacts within the commnity will help the company officer change group dynamics.
D) Community perceptions will impact the internet and external expectations of a new company officer.
B) Good customer service is essential to maintian a positive public perception of the agency.
Personal ethics determine what an individual believes about?
A) leadership styles and traits
B) Morality and right and wrong
C) Emontional and cognitive reactivity.
D)Morality and rules and regulations
C) Emontional and cognitive reactivity.
What type of construction may contain a high concentration of wood that can contribute to a fire’s intensity once it starts?
A) Type I
B) Type IV
C) Type V
D) Type X
B) Type IV
