Texas Roadhouse Culture

Question 1

Core Values (PIPPF)

Answer 1

Passion, Integrity, Partnership, Purpose & Fun

Question 1

Operational Goals

Answer 1

Alley Rallies, Host Focus, Training, Employee Image, MIW & First-Time Guest Program

Question 2

Mission Statement

Answer 2

Legendary Food, Legendary Service

Question 3

Kent’s top 10 service priorities

Answer 3

-Knowledge Servers
-Sense of Fun
-3 Table Stations
-Manager Table visits
-Bartenders (Speed, Awareness, Guest Names)
-Restroom Focus
-Urgency on greets, drinks, & food
-Lighting, Temperature, Music Levels & TVs
-Host Stand (smiles; Guest Concern vs Name taker)
-Crew Involvement

Question 4

Kent’s Top 10 Food Priorities

Answer 4

-Cuts of Sirloin & Jaccard
-Season & Cook time (1 min per side, grill & flat top temp)
-Ribs (Hot Fall off the bone)
-Hot Mashed Potatoes
-Fresh Hot Bread, cold butter
-Cold, Fresh Salad
-Side items, hot & Fresh
-Onion Consistency
-Margarita Consistency & Taste