Thanatology: Communication Skills

Question 1

A disconfirming response with more than one meaning, leaving the other party unsure of the responder’s position

Answer 1

Ambiguous Response

Question 2

The process of correctly pronouncing all the necessary part of a word

Answer 2

Articulation

Question 3

The process of focusing on certain stimuli from the environment

Answer 3

Attending

Question 4

The medium through which a message passes from sender to receiver

Answer 4

Channel

Question 5

The emotional tone of a relationship as it is expressed in the messages that the partners send and receive

Answer 5

Climate

Question 6

The process of human beings responding to verbal/nonverbal behavior. A human survival skill needed to maintain contact with the world

Answer 6

Communication

Question 7

To be clear and brief

Answer 7

Concise

Question 8

An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference from the other party in achieving their goals

Answer 8

Conflict

Question 9

The emotional associations of a term

Answer 9

Connotation

Question 10

Agreement between group members about a decision

Answer 10

Consensus

Question 11

The believability of a speaker or other source of information

Answer 11

Credibility

Question 12

Taking innocent comments as personal attakcs

Answer 12

Defensive Listening

Question 13

The objective, emotion free meaning of a term

Answer 13

Denotation

Question 14

Listening in which the goal is to help the speaker solve a problem

Answer 14

Empathetic Listening

Question 15

Physical location and personal history surrounding the communication

Answer 15

Environment

Question 16

Words that have more than one dictionary meaning

Answer 16

Equivocal Terms

Question 17

A pleasant term substituted for a more direct, less pleasant term

Answer 17

Euphamism

Question 18

Listening in which the goal is to judge the quality or accuracy of speaker’s remarks

Answer 18

Evaluative Listening

Question 19

A speech planned in advance but presented in a direct, conversational manner

Answer 19

Extemporaneous Speech

Question 20

Incorrect assumptions that lead us to believe that we have heard the message before or that the message is too simple or too complex to understand

Answer 20

Faulty Assumption

Question 21

The discernible response to the receiver

Answer 21

Feedback

Question 22

The speech memorized or delivered word for word from a manuscript

Answer 22

Formal

Question 23

A speech given off the top of one’s head without preparation

Answer 23

Impromptu Speech

Question 24

Listening to understand another person or idea

Answer 24

Informational Listening

Question 25

Taking a speaker's remarks at face value

Answer 25

Insensitive Listening

Question 26

Communication in which the two parties involved consider one another as individuals

Answer 26

Interpersonal Communication

Question 27

Communicating with oneself

Answer 27

Intrapersonal Communication

Question 28

The study of body movement, gestures, and postures

Answer 28

Kinesics

Question 29

A speech that is read word for word from a prepared text

Answer 29

Manuscript Speech

Question 30

A speech that is learned and delivered by rote without a written text

Answer 30

Memorized Speech

Question 31

A speaker's words and actions

Answer 31

Message

Question 32

Excessive written or verbal information

Answer 32

Message Overload

Question 33

A force that interferes with the process of communication

Answer 33

Noise

Question 34

The highness or lowness of one's voice

Answer 34

Pitch

Question 35

The study of how people and animals use space

Answer 35

Proxemics

Question 36

Giving the appearance of listening

Answer 36

Pseudolistening

Question 37

One person speaking with limited verbal feedback

Answer 37

Public Communication

Question 38

The art or science of establishing and promoting a favorable relationship with the public

Answer 38

Public Relations

Question 39

The speed at which a speaker utters words

Answer 39

Rate

Question 40

Decodes the message

Answer 40

Receiver

Question 41

Word that gain their meaning through comparison

Answer 41

Relative terms

Question 42

The relatively stable set of perceptions each individual holds of himself or herelf

Answer 42

Self-Concept

Question 43

The process of deliberately revealing information about oneself that is significant and that would not normally be known by others

Answer 43

Self-Disclosure

Question 44

The degree of regard a person holds for oneself

Answer 44

Self-Esteem

Question 45

A prediction or expectation of an event that makes the outcome more likely to occur than would otherwise

Answer 45

Self-Fulfilling Prophecy

Question 46

Deals with the meanings of words

Answer 46

Semantics

Question 47

Encodes and delivers the message

Answer 47

Sender

Question 48

Not listening because he/she is only interested in what he/she has to say

Answer 48

Stage Hogging

Question 49

The arrangement of words in a sentence

Answer 49

Syntax

Question 50

Complete sentence describing the central idea of a speech, usually found in the first paragraph

Answer 50

Thematic

Question 51

A complete sentence describing the central idea of a speech, usually found in the first paragraph

Answer 51

Thesis Statement

Question 52

The quality of one's voice

Answer 52

Tone

Question 53

The loudness of one's voice

Answer 53

Volume