The 6 Golden Rules Of Customer Service Flashcards
(6 cards)
1
Q
1
A
Acknowledge the customer
2
Q
2
A
Establish the customers needs
3
Q
3
A
Put yourself in the customers position
4
Q
4
A
Accept responsibility
5
Q
5
A
Involve the customer in the solution
6
Q
6
A
See it through