The 6 Golden Rules Of Customer Service Flashcards

(6 cards)

1
Q

1

A

Acknowledge the customer

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2
Q

2

A

Establish the customers needs

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3
Q

3

A

Put yourself in the customers position

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4
Q

4

A

Accept responsibility

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5
Q

5

A

Involve the customer in the solution

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6
Q

6

A

See it through

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