The FCA's 6 Outcomes

Question 1

1

Answer 1

Consumers will be confident that the firms they are dealing with are committed to fair treatment of customers

Question 2

2

Answer 2

Products are designed to meet the needs properly identified customer groups

Question 3

3

Answer 3

Consumers are provided with clear information at all stages, before, during and after a sale

Question 4

4

Answer 4

Any advice given is suitable for the customer, taking account of their circumstances

Question 5

5

Answer 5

Products perform as customers have been led to expect, and associated services are of an acceptable standard

Question 6

6

Answer 6

There are no unreasonable barriers to switching product or provider, making a claim, or complaining