The Internal Organization Environment(Chapter 2)

Question 1

All managers must use

Answer 1

S~ Specific
M~ Measurable
A~ Attainable
R~ Relevant
T~ Time based

Question 2

Functions of Management

Answer 2

Planning
Organising
Directing
Controlling
Co-ordinatiing
Delegating
Staffing
Communicating
Motivating

Question 3

What is an Organizational Chart?

Answer 3

Is a pictorial representation that reports relationship within a business

Question 4

What are the difference types of Leadership?

Answer 4

~ Autocratic
~ Democratic
~ Laissez-faire
~ Charismatic

Question 5

What is Autocratic leadership?

Answer 5

Is when all decisions are made by the leader with no communication with subordinates

Question 6

What is a Democratic leadership ?

Answer 6

Is when employees are encouraged to participate in the decision making process

Question 7

What is a Laissez-faire leadership?

Answer 7

Is when employees are left to make decisions on their own and the leader is hardly involved in the decision making process

Question 8

What is Charismatic leadership?

Answer 8

Is when the leader inspires and motivates subordinates to comply by using their strong personality

Question 9

What is teamwork?

Answer 9

Is where people in an organization come together to pool ideas, to cooperate in order to accomplish certain task

Question 10

What are the stages in group development?

Answer 10

Stage 1~ Forming
Stage 2~ Storming
Stage 3~ Norming
Stage 4~ Performing
Stage 5~ Re-forming

Question 11

Stage 1 of developing a group is where?

Answer 11

~ members get yo know each other
~Leaders emerged
~ Emotion(fear, confusion)
~Conflict emerged
~”Why are we here”

Question 12

Stage 2 of developing a group is where

Answer 12

~More conflict emerged
~ Conflict brought to stop
~ Change in emotion
~ “Can we work together”

Question 13

Stage 3 of developing a group is where

Answer 13

~ Everyone understand each other
~ Team pride develop
~ Members learn to work with together to achieve the goal
~ “How will we work together”

Question 14

Stage 4 in developing a group is where

Answer 14

~ Task are assigned to members
~ Self-confidence builds
~ Leaders start to take charge of the group
~ “ How can we work smarter “

Question 15

Stage 5 in developing a group is where

Answer 15

~ The goals are achieved
~Group celebrates
~Group comes to an end

Question 16

What is Conflict?

Answer 16

Is the a clash of interest, ideas and object between one or more individuals within an organization

Question 17

What are the two types of Conflict?

Answer 17

Positive Conflict and Negative Conflict

Question 18

What is Positive Conflict ?

Answer 18

Is where there are disagreements about how a business should progress with clear and open communication channels

Question 19

What can Positive Conflict lead to

Answer 19

~Growth and Innovation
~ New ways of thinking
~ Additional Management options

Question 20

What is Negative Conflict?

Answer 20

Is where there are open disagreements that lead to unpleasantness with failure to arrive at commonly shared plan for achieving an organization goals

Question 21

Negative Conflict can led to

Answer 21

~ Increasd tensions
~ Anger and stress
~ Organization will tend to struggle
~ Failure to arrive at agreed decisions

Question 22

What are some sourse of Conflict?

Answer 22

~ Poor Leadership
~ Favoritism
~ Poor work ethic
~ Poor working environment
~ Bullying and harassment
~ Unfair treatment
~ Discrimination

Question 23

What are some employers strategies?

Answer 23

~ Union Busting
~ Short term contract
~ Scab Labour
~ Withdrawal of overtime
~ Lockout

Question 24

What are some employees strategies?

Answer 24

~ Sick out
~ Work to rule
~ Down tool
~ Industrial sabotage
~ Overtime ban
~ Picketing
~ Go slow
~ Sit in
~ Strikes

Question 25

In the Hierarchy of Needs what are the Physiological needs?

Answer 25

Food, Clothing, Shelter, Sleep Breathing Eg~ Basis Salary

Question 26

In the Hierarchy of Needs what are the Safety and Security needs?

Answer 26

~ Health ~ Employment ~ Property ~ Family ~ Social Stability Eg~ Heath insurance, pension, Permanent job

Question 27

In the Hierarchy of Needs what are the Love and Belonging needs?

Answer 27

~ Friendship ~ Family ~ Intimacy ~ Sense of connection Eg~ Social events, teamwork, Gym membership

Question 28

In the Hierarchy of Needs what are the Self- Esteem needs?

Answer 28

~ Achievement ~ Confidence ~ Respect of others Eg Praise, Raise, Employee of the month, Awards

Question 29

In the Hierarchy of Needs what are the Self Actualization need's ?

Answer 29

~ Creativity ~ Acceptance ~ Experience purpose ~ Mortality ~ Meaning

Question 30

What is Organising in Functions of Management.?

Answer 30

Is the process of bringing together factors of production for the achievement of the organisational goals