The organization

Question 1

What are the relationships between ICT and the ORG

Answer 1

• Governance
• Execute operations
• Execute changes

Question 2

What is “Governance”?

Answer 2

It focuses on decision-making processes for ICT initiatives

Question 3

What is “Execute changes”?

Answer 3

It’s implementing new & enhanced IT solutions

Question 4

What is “execute operations”?

Answer 4

It’s maintaining existing IT systems

Question 5

What is ICT in the Organization?

Answer 5

ICT is an enabler for the ORG since it supports governance, innovation (changes) and stability (operations)

Question 6

What must the ICT align with the Organization?

Answer 6

ICT decisions must align w ORG Objectives

Question 7

What are internals?

Answer 7

what’s invisible to the Customer’s/client’s POV

Question 8

What are the different types of “internals”?

Answer 8

• Goals & Objectives
• Strats & Tactics
• Structure
• Processes
• Rules & Regulations
• Productivity & efficiency
• Employees & Stakeholders
• Culture

Question 9

What are the goals & objectives of an organization? (definition)

Answer 9

• What the org is trying to achieve & why they do what they do
• Goals => Long-term
• Objectives => Short-term

Question 10

What are the strats & tactics of an organization? (definition)

Answer 10

Decisions made by the org to define how things are being done

Question 11

What is the structure of an org? (definition)

Answer 11

Which departments, roles & mandates exist within the org & how they’re organized

Question 12

What are the roles & regulations of an organization? (definition)

Answer 12

These can be imposed by the government or a local authority

Question 13

What is the culture in an org? (definition)

Answer 13

The norms & values that are reflected by the staff’s behavior

Question 14

What are stakeholders?

Answer 14

Any group/individual/party that has interest in the org & the outcomes of its actions

Question 15

What are the 2 types of stakeholders?

Answer 15

Internal and External

Question 16

What are EXTERNAL stakeholders?

Answer 16

They are outside the org but impacted by its actions

Question 17

What are INTERNAL stakeholders?

Answer 17

They are directly involved in the business

Question 18

What is ESG?

Answer 18

framework used to assess an
org’s business practices & performance in relation to sustainability & ethical issues

Question 19

What does ESG stand for?

Answer 19

Environement, Social & Governance Reporting

Question 20

What are the 3 types of ESG?

Answer 20

• Assurance
• Impact
• Regulation

Question 21

What does Assurance ESG do?

Answer 21

help investors & business leaders make more holistically informed financial decisions

Question 22

What does impact ESG do?

Answer 22

help investors & business leaders make better decisions on where they want to work & spend their money

Question 23

What does regulation ESG do?

Answer 23

Help governments make & monitor policies compliance & laws

Question 24

What is categorization?

Answer 24

The process of sorting & organizing items, ideas, or info into classes, groups or categories based on shored characteristics on attributes

Question 25

What is a Core business?

Answer 25

what the business mainly does which provides the value offered to customers or society.

Question 26

What are the 4 types of core businesses?

Answer 26

- Trading - Production - Services - Combination of 2 or all

Question 27

What do "trading cored businesses" do?

Answer 27

Sells products they donit manufacture

Question 28

What do "production cored businesses" do?

Answer 28

They manufacture products

Question 29

What do "service cored businesses" do?

Answer 29

Deliver services

Question 30

What is an Economic activity or industry?

Answer 30

The primary sector a industry in which a business operates, defining its core revenue-generating activities.

Question 31

What are NACE/SIC codes?

Answer 31

Standardized classifications used to categorize industries

Question 32

What is an Accounting Entity?

Answer 32

A business classification based on financial scale, impacting reporting requirements & resources.

Question 33

What is a Legal Entity?

Answer 33

A classification that defines a business's legal structure, rights, & obligations

Question 34

What are the 3 types of legal entities?

Answer 34

- VZW (verenigingen) - Eenmanzak (one-man business) - Vennotchapen (Companies)

Question 35

What are the different types of VZWs?

Answer 35

- Social profit - Non-social profit

Question 36

What are the different types of Vennootschapen?

Answer 36

- BV/BVBA = Private Company - NV = Private limited company - CommV = Limited partnership - CV = Cooperative - VOF = General partnership

Question 37

What does the choice of legal entity will impact?

Answer 37

- Request starting capital - Min. amount of founders request - Legal, tax & accounting obligations & regulations - Separation of responsibility means - ...

Question 38

What's the market target?

Answer 38

The Specific group of customers with shared characteristics that business aims to reach with its products/services

Question 39

What are the 3 types of market targets?

Answer 39

- B2B - B2C - B2B2C = A situation where individuals are targeted through another company

Question 40

What are the 3 value disciplines for a business to succeed?

Answer 40

- Product leadership - Operational excellence - Customer Intimacy

Question 41

What are the objectives of a business? (bullet points)

Answer 41

- Create value (=> Long-term) - Create Profit (=> Short-term) - Additional goals (ex: ESG goals, Market expansion, Operational efficiency, ...)

Question 42

What is "value" for a business?

Answer 42

- It can be non-monetary - Org value => "What's beneficial for the org?" - Customer value => "What added value does the org bring to their customers by providing their products/services"

Question 43

What is a strategy for a business? (definition)

Answer 43

This involves making choices & trade-offs, considering the available resources & constraints, and anticipating the possible outcomes & consequences.

Question 44

What are the different layers in the golden circle?

Answer 44

- Outter layer: What? - Inner layer: How? - Core: Why?

Question 45

What is the "why" of a business?

Answer 45

The core belief

Question 46

What is the "how" of a business?

Answer 46

The unique processes (How the org operates)

Question 47

What is the "what" of a business?

Answer 47

The products/services

Question 48

What does the 4M concept stand for?

Answer 48

Men, material, money, management

Question 49

What are the key pillars for a successful business?

Answer 49

- Future-proof vision - Strategic Mindset - Efficient Operations - Financial competence

Question 50

What does a business do to have a future-proof vision?

Answer 50

Adapt to trends

Question 51

What does a business do to have a strategic mindset?

Answer 51

Align IT with & Business gools

Question 52

What does a business do to have efficient operations?

Answer 52

Optimize workflows

Question 53

What does a business do to have financial competence?

Answer 53

Manage costs and revenue

Question 54

What is the organizational blueprint?

Answer 54

A model that outlines the core functions and processes of a business

Question 55

What are the 4 key pillars of the organizational blueprint?

Answer 55

- Operational: Execute core business activities and their value - Supporting: Enable smooth operational behind the scenes - Management: Direct and lead the org - Commercial: Grow the business

Question 56

What's a department?

Answer 56

A distinct functional unit within an org with its own budget management.

Question 57

What's a team?

Answer 57

A group assembled from different departments to work on specific tasks, often with a temporary nature.