The rights of service users

Question 1

What is choice, and an example of choice

Answer 1

Were everyone has the right to make their own choices about their own life and care.
Example:
Discuss all options available
Encourage questions about the different options available.

Question 2

What is confidentiality, and an example of confidentiality

Answer 2

Were everyone has the right to have their personal information kept private.
Example:
- information is kept private and protected unless there is a safeguarding concern.

Question 3

What is consultation, and an example of consultation

Answer 3

were everyone has the right to information that is clear and can be understood
examples:
- use of clear language
- fully explain difficult ideas

Question 4

What is equal and fair treatment, and an example of equal and fair treatment

Answer 4

Were everyone has the right to having their different needs met.
examples:
- everyone is treated the same where possible.

Question 5

What is protection against abuse and harm, and an example of protection against abuse and harm

Answer 5

were everyone has the right to feel safe and protected from hurt
examples:
- service users feel secure
- they don’t feel vulnerable or at risk