Theme 1 Flashcards

(82 cards)

1
Q

Mass market

A

Large market, many similar products offered by competitors, sells into the largest part of the market

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2
Q

Niche market

A

Small specialised market, where customers have specific needs and wants

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3
Q

Advantages of targeting a niche market

A

Less competition, clear focus , builds up specialist skills, can charge higher price, customers loyal

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4
Q

Disadvantage of targeting niche

A

Less opportunity for economies of scale, likely to attract competition if successful, vulnerable to market change

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5
Q

Implications of dynamic markets

A

Greater need for innovation, have to adapt to change quickly, can lead to market growth

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6
Q

Risk

A

The possibility that things will go wrong, risks can be planned for and can be assessed

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7
Q

Uncertainty

A

Unpredictable and uncontrollable events

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8
Q

Product orientation

A

Develops products on what is it good doing and focuses on design performance and quality

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9
Q

Market orientation

A

Responds to customers wants and needs, focuses on meeting customer preferences

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10
Q

Product orientation evaluation

A

Increased economies of scale, focus on what it does best

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11
Q

Market orientation evaluation

A

Higher chance of success, increased customer loyalty and satisfaction

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12
Q

Product differentiation

A

Customers perceive a distinct difference between you product and competitors

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13
Q

Product differentiation evaluation

A

Competitive advantage, ideally hard to copy, strengthen customer loyalty, allow higher price, higher profit margins

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14
Q

Requirements for product differentiation

A

Capable of delivering, not easily copied, profitable, distinctive

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15
Q

Added value

A

The difference between a price of the finished product and the cost of the inputs involved in making it

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16
Q

Demand

A

The amount that customers are willing and able to buy at a given price in a liven period of time

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17
Q

Demand law

A

As price decreases demand increases

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18
Q

Factors leading to a change in demand

A

Change in consumer income, fashion tastes and preferences, demographics, external shocks, seasonal, change in price of substitutes and complementary goods

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19
Q

Supply

A

Amount of goods or service a producer is willing and able to give

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20
Q

Supply law

A

Higher price means higher supply

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21
Q

Factors leading to a change of supply

A

Changes in cost of production, introduction of new technology, indirect taxes, government subsidies, external shocks

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22
Q

Interaction of supply and demand

A

As demand increases supply increases

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23
Q

Equilibrium

A

Demand and supply are equal

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24
Q

Price elasticity of demand definition

A

Measures the extent to which the quantity demanded of a product or service is affected by a change in price

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25
PED formula
%change in quantity demanded / %change in price
26
More than 1
Price elastic
27
Less than 1
Price inelastic
28
Exactly 1
Unitary price elasticity, change in demand = change in price
29
Factors affecting PED
brand strength, necessity, habit, availability of substitutes
30
Income elasticity of demand definition
Measures the extent to which the quantity demanded of a product or service is affected by a change in income
31
YED formula
%change in quantity demanded / %change in income
32
More than 1 (YED)
luxury
33
Less than 1 but more than 0 (YED)
necessity
34
Less than 0 (YED)
inferior
35
Factors affecting YED
type of product eg luxury , economic uncertainty
36
Significance of YED to a business
Business can plan, increase product portfolio,
37
Design mix
Function, aesthetics, cost
38
Promotion
Sales promotion eg buy one get one free, online advertising, personal selling, sponsorships
39
Branding types
Corporate, product, own brand
40
Benefits of a strong brand
Charge premium prices, reduce PED, loyalty
41
Ways to build a brand
Advertising, sponsorships, use of social media
42
Cost plus pricing
Adding a mark up to the overall price
43
Price skimming
Setting a high initial price then lowering it over time, eg apple
44
Penetration pricing
Offering product at very low introductory price
45
Predatory pricing
Prices are set low to prevent competition, is illegal
46
Competitive pricing
Setting prices based on competitors pricing
47
Psychological pricing
Setting prices to look lower, to appeal to customers who use emotional repsosmes to pricing eg 12.99 rather than 13
48
Distribution channel stages
Manufacturer, wholesaler, retailer, customer
49
Types of distribution channels
Retailers, wholesales, distributors, agents
50
Retailers
Final step in the chain, deals directly with customer, chains of shops, department stores, independent shops
51
Wholesalers
Buy in large quantities, sell to retailers
52
Distributors
Sell on products and serve as a local sales point, eg building supplies, industrial clothing
53
Agent
Specialist distributor, does not hold stock, operate in tertiary sector eg travel, insurance
54
Direct distribution
Producer and consumer deal directly with each other
55
Indirect distribution
Involves use of intermediaries between producer and consumer
56
Changes in distribution factors
Online retailing, changing from product to a service
57
Product life cycle
Development, introduction, growth, maturity, decline, (extension strategy)
58
Extension strategies
Lowering price, changing promotion, changing product, repositioning the product
59
Boston Matrix
Assesses the position of each product in product portfolio to help determine right marketing strategy
60
Stars
Product with Hugh market share and high growth
61
Cash cow
High market share and low growth
62
Question marks
Low market share high growth
63
Dogs
Low market share low growth
64
Flexible workforce
Working patterns which don’t fit the normal 9-5
65
Multiskilling
Carry out variety of tasks
66
Part time
Work fewer hours than full time
67
Temporary staff
Only employed for certain amount of time
68
Advantage of internal recruitment
Cheaper, quicker, provides opportunity, motivation, already knows business
69
Disadvantage of internal recruiemtm
Limits number of applicants, limit new ideas, creates another job that needs to be filled
70
Induction training
New employee receives when they first join
71
On the job training
Receives training while still in the workplace
72
Off the job training
Attendance at a college, online training , professional development course
73
Span of control
Number of subordinates for whom a manager is directly responsible for
74
Centralised structure
Decision making firmly at top of the hierarchy
75
Decentralisation
Decision making is spread out to include junior manners
76
Tall structure
Many layers of hierarchy, allows tighter control, longer for communication to pass
77
Flat structure
Fewer layers, less staff lower costs, staff given greater responsibility
78
Matrix structure
Individuals work across teams and projects as well within their own department
79
Taylor motivational theory
Workers are motivated by pay
80
Mayo motivational theories
Motivated by having social needs met
81
Maslow
Physiological needs of employees
82
Herzberg
Hygiene factors like pay, supervision, working comditons amd pay, motivators like recognition, achievement, growth