Theme 2 (2)

Question 1

Flexibility

Answer 1

The ability to switch quickly and easily from one task to another.

Question 2

Flexible hours

Answer 2

A contract between a company and an employee that doesn’t specify how many hours of work will be provided.

Question 3

Flow production

Answer 3

Continuous production of an identical product in a factory.

Question 4

Formal training

Answer 4

The official programme of teaching employees new skills in a business.

Question 5

Freelance contract

Answer 5

An agreement over one job between a company and self-employed worker.

Question 6

Fringe benefits

Answer 6

A non-financial method of motivating employees such as company cars and discounted products.

Question 7

Function

Answer 7

How well a good or service fulfils its purpose.

Question 8

Globalisation

Answer 8

When businesses operate on an international scale and gain international influence or power.

Question 9

Gross profit margin

Answer 9

Gross profit as a percentage of sales revenue.

Question 10

Hierarchical organisational structure

Answer 10

An organisation with many layers of management, therefore creating a tall organisational pyramid.

Question 11

Imports

Answer 11

A good or service that is made overseas and sold in another country.

Question 12

Informal training

Answer 12

Unofficial teaching of new skills to employees by colleagues or through use of the internet.

Question 13

Insufficient communication

Answer 13

Too little communication, which might leave some staff under informed and demotivated.

Question 14

Integrated marketing mix

Answer 14

A marketing mix that has a theme, with the elements all supporting each other.

Question 15

Internal Growth (Organic growth)

Answer 15

Where a business increases its market share through the use of its resources (such as improvements to the marketing mix).

Question 16

Internal recruitment

Answer 16

Appointing staff from within the business to a new role.

Question 17

Job description

Answer 17

A short account of the main features of the job.

Question 18

Job enrichment

Answer 18

Being given a range of activities and responsibilities that enable the worker to learn and to grow.

Question 19

Job Production

Answer 19

Production of a single product which is customised to the consumer’s exact requirements.

Question 20

Job responsibilities

Answer 20

These are the things that someone is required to do in order to fulfil their role in a business.

Question 21

Job roles

Answer 21

These are different positions within a business, where each position requires different levels of skills and training.

Question 22

Job rotation

Answer 22

Having several tasks to do at work to relieve the boredom of doing the same thing all the time.

Question 23

Just in Time (JIT)

Answer 23

Running the business with so little stock that new supplies have to arrive just in time before they run out.

Question 24

Logistics

Answer 24

The process of ensuring the right supplies will be ordered and delivered on time.

Question 25

Making human resource decisions

Answer 25

A department within a business that is focussed on managing employees.

Question 26

Marketing mix

Answer 26

The four P's of marketing, which are product, price, promotion and place.

Question 27

Merger

Answer 27

When two or more businesses join together to operate as one business.

Question 28

Motivation

Answer 28

The desire to want to complete a task.

Question 29

Multinational

Answer 29

These are businesses that produce goods and services in more than one country.

Question 30

Net profit margin

Answer 30

Net profit as a percentage of sales revenue.

Question 31

Ongoing training

Answer 31

Regular, scheduled teaching of new skills to employees within a business.