Theory

Question 1

Swales - Discourse Community

Answer 1

1 common goal
2 mechanism of communication
3 specific lexis
4 varying degrees of expertise

Question 2

Goal orientation

Answer 2

Drew and Heritage

Swales

Question 3

Turn taking rules restrictions

Answer 3

Drew and Heritage - also highlighted structure

Question 4

Allowable contributions

Answer 4

Drew and Heritage

Question 5

Professional lexis

Answer 5

Drew and Heritage

Swales

Question 6

Asymmetry

Answer 6

Drew and Heritage

Swales also highlighted differing knowledge levels

Question 7

Koester on workplace Phatic talk

Answer 7

“Phatic talk oils the wheels of communication in the workplace”

Question 8

Minimal response

Answer 8

The minimum a reader need to do to show the message is received (Koester)

Question 9

Role of the listener

Answer 9

Koester said it may be limited to interrogatives and back-channeling

Question 10

Non-minimal response

Answer 10

Extends beyond showing understanding and may have an expressive function (Koester)

Question 11

Politeness in the workplace

Answer 11

Lakoff’s politeness principles - don’t impose, give options, make receiver feel good

Koester politeness strategies - positive, negative and avoiding negative face/face threatening