therapeutic and non-therapeutic communication techniques

Question 1

silence

Answer 1

communication technique that allows pt time to think and organize thoughts without interruption from the nurse

Question 2

reflection

Answer 2

communication technique that focuses attention on phrases by repeating the pt words

Question 3

empathy

Answer 3

communication technique that recognizes feeling and puts it into words

Question 4

faciliatation

Answer 4

communication technique that uses phrases like “go on” or “umm” to encourage pt to continue

Question 5

clarification

Answer 5

communication technique that helps clear confusing phrases by the pt during the interview process

Question 6

confrontation

Answer 6

communication technique used when actions, feelings, or statements need to be focused on

Question 7

interpretation

Answer 7

not a direct observation but rather a conclusion made by nurses

Question 8

explanation

Answer 8

communication technique that shares facts and objective data with your pt

Question 9

summary

Answer 9

communication technique summarizing what the pt has told the nurse during the interview process

Question 10

false reassurance

Answer 10

communication technique that breaks down communication by trivializing feelings

Question 11

giving unwanted advice

Answer 11

communication technique that shifts the decision making process from pt to nurse

Question 12

using authority

Answer 12

communication technique that promotes dependency on health care provider and encourages feelings of inferiority

Question 13

avoidance language

Answer 13

communication technique that avoids reality

Question 14

engaging distancing

Answer 14

communication technique that uses impersonal speech between a perceived threat and the pt

Question 15

professional jargon

Answer 15

communication technique that uses medical terms when speaking to a pt

Question 16

biased questioning

Answer 16

communication technique that implies one answer is better than another