Therapeutic Communication

Question 1

Nonverbal Communication

Answer 1

• physical appearance
• posture
• touch
• facial expression
• eye behavior
• vocal cues
• respecting boundaries

Question 2

Therapeutic Relationship

Answer 2

developing or establishing rapport

• being empathetic, genuine, caring, unconditionally accepting of the client
• active listening
• exploration of client’s thoughts and feelings

Question 3

Directive Role

Answer 3

used when a client is in crisis or there is an acute situation

use of yes/no questions

use in emergency situation (if client is experiencing thoughts of self-harm/suicide, need to ask direct questions to get answers right away)

Question 4

Nondirective Role

Answer 4

broad open-ended questions

client does most of talking

being present
using active listening skills

Question 5

Assertive Communication

Answer 5

“I” statements

style of communication that focuses on beliefs and feelings of the speaker, not the thoughts and characteristics of the person they are speaking to.

Ex) Kid: “I feel frustrated or annoyed when I am reminded again and again to do my homework. I’m old enough to know how to complete my homework without reminders”