THERAPEUTIC COMMUNICATION Flashcards
(51 cards)
Using Silence gives the patient what?
time to think and respond
In providing General Leads to urge the patient to continue talking, what phrases could u use?
- ”Go on, I’m listening”
- ”Tell me more about that”
- ”And then what happened?”
Why do we offer open-ended questions like, ”What concerns do you have about your treatment?” instead of, “ Do you have any more concerns about your treatment?”
to encourage discussion
samples of Appropriate Use of Touch in therapeutic comms
- holding a patient’s hand during a difficult moment
- placing a hand on a patient’s shoulder for reassurance
- giving a gentle pat on the back for encouragement
clarification or restating: ”It sounds like you’re concerned about the side effects?”
restating, because clarification is ENSURING that the message is understood by hcp. and this example gives the clue,” it sounds like” meaning it only CONFIRMS the understanding of hcp
ensuring that the message is understood correctly
Clarification
repeating or rephrasing the patient’s words to confirm understanding
Restating or Paraphrasing
when Offering Self, you make yourself__________ to the patient
available
is this a Common Advice: This medication will help reduce your pain”?
nope, its Giving Factual Information
samples of how you can Acknowledge the patient’s feelings or effort
- “Your test results will be ready by tomorrow”
- ”This medication will help reduce your pain”
- ”Let me explain how this procedure works
you need to be respectful when helping the patient distinguish reality from unreal perception
Presenting Reality
delusion vs hallucination
Delusions are distorted beliefs, while hallucinations are imaginary sensations (including sights and sounds)
to help the patient Focus or concentrate on specific issues you prompt to talk about…?
important and priority things to address
echoing the patient’s feelings or thoughts to validate them
Reflecting
Reflecting is when
a. you dig deeper in assessing their problem
b. you say things that you think the patient will say
c. you go straight to the point and define what they are feeling
d. help client reflect on their own
a & d
Summarizing and Planning signals what?
end of conversation
Communication is the process of __________information, thoughts, and feelings through verbal, non-verbal, or
written methods
exchanging
importance of Communication in HC
- ensures clarify and reduces errors
- builds relationships between patients and providers
- promotes patient satisfaction and better outcomes
Summarizing and Planning
eviewing the main points of the discussion and setting goals
true or false: Verbal Communication includes spoken and written words only
true! galing mo idol
use of body language, facial expressions, gestures, and tone of voice to convey
meaning
Non-verbal Communication
what is rapport?
state of harmonious understanding with another individual or group that enables greater communication
what is gait (at bakit wala ‘to sa notes mo?)
A person’s manner of walking.
is it therapeutic communication if you exhibit cultural sensitivity?
yuh, but also: active listening, genuineness, empathy, respect for patient’s authority, conciseness, and nonjudgmental attitude
