Therapeutic Communications (Ch. 4) Flashcards Preview

Patient Assessment (Exam 3) > Therapeutic Communications (Ch. 4) > Flashcards

Flashcards in Therapeutic Communications (Ch. 4) Deck (19)
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1
Q

What 4 elements does communication consist of?

A
  • a sender
  • a message
  • a receiver
  • feedback
2
Q

4 reasons for failing to communicate?

A
  • prejudice
  • lack of privacy
  • external distractions
  • internal distractions
3
Q

How to remember a name?

A
  • say the name out loud 3x
  • “see” the name in bold, capital letters
  • “feel” yourself writing the name
4
Q

What is the distance of the Intimate Zone?

A

0m-0.5m

5
Q

What is the distance of the Personal Zone?

A

0.5m-1.2m

6
Q

What is the measurement of the Social Distance?

A

1.2m-3.5m

7
Q

What is the measurement of the Public Distance?

A

3.5m or more

8
Q

When making eye contact becomes too much, how can you get relief?

A

Look at the bridge of the patients nose

9
Q

What are leading questions?

A

Questions framed to guide the direction of the patients answers
Eg. Are you having chest pain?

10
Q

What are open ended questions?

A

Questions that permit unguided, spontaneous answers?

Eg. What happened that led you to call 911?

11
Q

What are closed/direct questions?

A

Questions that ask for specific information and require only very short yes-or-no answers.
Eg. Did you eat lunch?

12
Q

What verbal task should you never do while your patient is talking?

A

You should never finish the patients sentence

13
Q

What do children pick up on easily?

A

Anxiety

14
Q

What should you never tell a child?

A

That something will not hurt them, when in actuality, it will

15
Q

How should you talk to elderly patients?

A

Slowly and clearly

16
Q

T or F: You should make sure your face is illuminated when speaking to patients who cannot hear

A

True

17
Q

What is Ethnocentrism?

A

Viewing your own lief as the most desirable, acceptable, more best and acting i a superior manner to another culture’s way of life

18
Q

What is Cultural Imposition?

A

The imposition of your beliefs, values, and patterns of behaviour on people of another culture

19
Q

What are the 5 basic styles for approaching conflict?

A
  • Competing/controlling
  • Avoiding
  • Accommodating
  • Compromising
  • Collaborating