TICKETS

Question 1

AM Peak

Answer 1

Westbound weekday trains and/or their connections arriving at Western Terminals between 6am - 10am, unless otherwise provided

Goes into the city from 6am - 10am

Question 2

PM Peak

Answer 2

Eastbound weekday trains and/or their connections departing from Western terminals between 4pm - 8pm, unless otherwise provided

Leaves city from 4pm - 8pm

Question 3

Peak tickets are weekdays only

Question 4

How many Cash Reports can you have simultaneously?

Answer 4

2

Question 5

12 branches of the LIRR

Answer 5

Grand Central
West Hempstead
Oyster Bay
Long Beach
Far Rockaway
Central Branch
Hempstead
Atlantic
Mainline
Montauk
Port Washington
Port Jefferson

Question 6

5 Western Terminals

Answer 6

Grand Central Madison
Penn Station
Atlantic Terminal
Hunterspoint Avenue
Long Island City

Question 7

What branch makes NO PASSENGER STOPS?

Answer 7

Central Branch makes NO PASSENGER STOPS

Central Branch connects
Mainline Branch to Montauk Branch

Question 8

City Tickets are cheaper

Question 9

You cannot sell city tickets on the train except for

Answer 9

. Seniors
. Those with Medicare
. Disabled

(SMD)

Question 10

In what increments are we allowed to transfer stock?

(emergency stock)

Answer 10

Increments of 5, in consecutive order

Question 11

What is the absolute minimum amount of pieces of rolled stock an employee must have before working their first train?

Answer 11

10

Question 12

Hours of Service ends when you are RELIEVED (not Released)

Question 13

What is a General Lift

Answer 13

All transportation

lifted,
serviced,
scanned,
inspected,
or examined

Question 14

When will a General Lift be performed?

Answer 14

On all trains leaving initial terminals

AND

On Eastbound Trains after Jamaica for all trains stopping there

Question 15

What is Intermediate Lift?

Answer 15

Transportation lifted, serviced, scanned, inspected, or examined for customers boarding at stations at which a General Lift is not made

Question 16

For AM Peak, seniors DONT get a discount

but they get the discount during PM Peak

____________________________________

During morning AM rush, seniors still must pay regular for morning rush. Its just that seniors don’t have to pay the in-train penalty charge for buying a ticket on the train.

Question 17

Intermediate travel (zones 4-14) is ALWAYS Peak (even on weekends & weekdays).

Question 18

Fare Card 1

Seniors pay the BLACK price only on AM Peak

Seniors pay the cheap RED price on ANY OTHER TIME

Question 19

Fare Card 1A (Peak) is for stations without ticket machines

Fare Card 2A (Off-Peak) is for stations without ticket machines

these are the station prices

Question 20

Weekends (Saturdays & Sundays) is
OFF-PEAK

but still, Intermediate Travel (zones 4-14) remains PEAK

Question 21

ONLY STEP UP SENIORS ON A
MORNING AM PEAK TRAIN

to step up Seniors on an AM PEAK, use only the Red color on Fare Card 4

Question 22

DONT STEP UP SENIORS ON PM

Instead, charge them the Red color price on Fare card 1 or 2 or 7

Question 23

Fare Card 4 is for (AM & PM Peak) Rush Hour Step Ups

Answer 23

For passengers who have an off-peak ticket and they’re on a peak train. They need to pay the difference

Question 24

Fare Card 7 is used to apply value when a customer on-board presents you with a cheaper incorrect tickets.

They’ll pay the difference and round it up.

They already have a ticket, so no on-train penalty for them

DONT ROUND UP SENIORS

Question 25

*Monthly Tickets* will be honored on any train, Peak or Off-Peak

Question 26

During OFF-PEAK **Don’t step up** tickets!!

Question 27

PEAK Step-Up for **Ten Trips** = Fare Card 6

Question 28

How long is a **monthly** commutation ticket valid for?

Answer 28

Only for the **calendar month** shown on the face of the ticket

Question 29

What is the policy regarding using the previous months monthly on the 1st business day of the month?

Answer 29

1 courtesy ride up to 10 AM on the first business day of the month

Question 30

How do you service a commutation ticket for the previous month on the first business day of the new month?

Answer 30

Punch two holes in the letter “g” in the word Long Island Rail Road

Question 31

Customers who forget their commutation ticket are charged full on-board fare and then may get a refund at the ticket window True or false ?

Answer 31

FALSE (they’ll get charged full-fare, but they aint getting a refund at the ticket window)

Question 32

Are monthly tickets transferable?

Answer 32

No

Question 33

When do monthly tickets for the following month go on sale?

Answer 33

The 20th of the month prior to becoming valid

Question 34

A student monthly is valid to and from school only and can only be purchased from a Ticket Clerk

Question 35

How long are Weekly tickets valid for?

Answer 35

Valid at Midnight on **Saturday through the following Friday** & may be accepted on trains until 4 AM following its expiration

Question 36

When do **Weekly** tickets go on sale?

Answer 36

The Wednesday before the Saturday they become valid

Question 37

How long are **One Way tickets** valid for?

Answer 37

60 days from the date of sale

Question 38

How is a cancellation made in error corrected?

Answer 38

* circle the error on the back & **face** on the ticket * on the back of the ticket, note the date, train number, badge number, & initials

Question 39

Name the type of tickets that you **cannot place a per-ride value**? And how will these tickets be extended?

Answer 39

Monthly, Weekly, OFF PEAK 10 Trip Extension end zone to end zone