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Flashcards in Tilted Kilt Deck (9)
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1
Q

what is the brand vision

A

to be the best most respected, most recognizable & entertaining sports pub in North America, through unrivaled service and hospitality

2
Q

What is the Code of the Clan

A
  1. always have fun
  2. take pride in your work
  3. always finish what you start
  4. be tough, but fair
  5. be respectful and courteous to others
  6. live each day honestly and with courage
  7. give value
  8. work for the brand
  9. do what has to be done when it needs to be done
  10. when you make a promise, keep it
  11. remember some things aren’t for sale
3
Q

what is our brand slogan

A

“a cold beer never looked so good”

4
Q

What is the the answer to the million dollar question “what are we paid for?”

A

to create and keep more very satisfied and loyal promoter guests

5
Q

explain C.A.S.S.I.E

A
C - connection 
A - attentive 
S - stage ready 
S - smiling 
I - intelligent 
E - entertaining
6
Q

explain S.A.S.S.I.E

A
S - superior 
A - attitude 
S - sarcastic 
S - sloppy 
I - irritated 
E - entreprenuer
7
Q

what is “D.A.D”

A

D - drinks
A - appetizers
D - desserts

we avoid using D.A.D

8
Q

what are 5 steps we do during the two-minute greeting

A
  1. place a coaster w/ your name on it
  2. place additional coasters in front of each guest
  3. an enthusiastic “welcome”
  4. you name
  5. recommend a specific bar beverage and specific appetizer/special/LTO
9
Q

what is the first bite check back

A

ater your guests first bite/within 2 minutes of receiving food, check back and make sure everything is to their liking