Flashcards in Tilted Kilt Deck (9)
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1
Q
what is the brand vision
A
to be the best most respected, most recognizable & entertaining sports pub in North America, through unrivaled service and hospitality
2
Q
What is the Code of the Clan
A
- always have fun
- take pride in your work
- always finish what you start
- be tough, but fair
- be respectful and courteous to others
- live each day honestly and with courage
- give value
- work for the brand
- do what has to be done when it needs to be done
- when you make a promise, keep it
- remember some things aren’t for sale
3
Q
what is our brand slogan
A
“a cold beer never looked so good”
4
Q
What is the the answer to the million dollar question “what are we paid for?”
A
to create and keep more very satisfied and loyal promoter guests
5
Q
explain C.A.S.S.I.E
A
C - connection A - attentive S - stage ready S - smiling I - intelligent E - entertaining
6
Q
explain S.A.S.S.I.E
A
S - superior A - attitude S - sarcastic S - sloppy I - irritated E - entreprenuer
7
Q
what is “D.A.D”
A
D - drinks
A - appetizers
D - desserts
we avoid using D.A.D
8
Q
what are 5 steps we do during the two-minute greeting
A
- place a coaster w/ your name on it
- place additional coasters in front of each guest
- an enthusiastic “welcome”
- you name
- recommend a specific bar beverage and specific appetizer/special/LTO
9
Q
what is the first bite check back
A
ater your guests first bite/within 2 minutes of receiving food, check back and make sure everything is to their liking