Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

VT > TOK practice management > Flashcards

TOK practice management Flashcards

(113 cards)

Start Studying
1
Q

Scottish Government defines the three “Quality

Ambitions” for the NHS as:

A

Safe, effective, person-centered.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

An associate is…?:

A

Working under his/her own list number. A self-employed worker.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

If you are off work for more than 7 days in a row, you can

get a fit/sick note from which of the following healthcare

professionals

A

GP
Registered nurse
Pharmacist
Physiotherapist
Occupational therapist Physiotherapist

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Once a patient has been accepted onto an NHS GDPs list in

Scotland their registration period with that dentist is:

A

Non time limited

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

A balance sheet is a statement of the wealth of the business. It will include a list of assets. Which of the following are fixed assets?

A

X-ray machine Dental chair The buildings Fixtures and fitting

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

The registration arrangements between a ajor patient and

dentist will come to an end in which of the following

circumstances?

A

The patient registers with another NHS dentist in Scotland The patient dies The patient is de registered by the dentist

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What does a binding out clause in an Associate Agreement

detail?

What does a restrictive covenant clause in an associate

agreement detail?

A

Restrictions placed upon an outgoing associate’s choice of their next location of practice Treating patients from the previous practice Restrictions on the amount of private treatment that may be provided by the associate?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Which of the following actions are required practice when

dealing with GDS complaints procedures?

A

One person given responsibility for handling complaints (and a deputy) Substance of the complaint must be investigated thoroughly Records should be kept of all complaints and responses etc. Both the views of the patient and dentist/staff heard

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

The NHS terms of service require dentists with a Health

Board list number to carry out the following. Select all that

are correct

A

To comply with their terms of service, dentists are required to complete a minimum of 15 hours approved QI activity in the 3 year period. Undertake approved QI activity. A minimum of 5 hours approved activity must be completed in the first year if the dentist has not been included in sub part A of the dental list before.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Your DPA (Dental Practice Adviser) Is responsible for:-

A

Give advise and support in QI Promoting improvement of care quality in your practice Monitor your practice QI programmes Support and clinical advice to your practice

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

In the event that a complaint regarding NHS care cannot

be resolved through your normal practice complaints

procedure it may be escalated through which of the

following?:

A

Scottish Public Service Ombudsman The GDC Complaint Service

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

You are planning to leave your self-employed associate

position to take up a post in the SDS. Which of the

following is/are true?

A

you must inform HM Revenue and Customs of your change of employment status You must provide your registered patients a minimum of 3 months’ written notice of your intention to leave and inform the health board of this notice period

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Which of the following are true?

A

An associate is responsible to the NHS for the clinical outcomes of NHS treatment provided, but the principle is responsible for the clinical outcomes of the assistant. The assistant must have the principal’s signature on all prior approval requests.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What qualifications are necessary to be appointed as a

practice manager?

A

None of the above

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Which of the following are true when selling a dental

practice?

A

The dental practice may be sold but the owner may still keep the property by agreement with the purchaser. The price that can be achieved reflects solely the value of the property, equipment and stock Selling the practice can legally be completed without informing the staff employed there.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Which of the following are required to be included in the patient information leaflet (PIL)?

A

Information about the principals of the practice. General information on the services that the practice provides. Information about the associates in the practice. Names and date of registration of all dentists Policy on cancellation of appointments Information on the services the practice provides Information about the receptionists in the practice

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

A decision on a simple complaint should be communicated

to a patient:

A

Within 5 working days unless there are exceptional circumstances

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

The protocol for any proposed clinical research projects

involving your NHS patients should be submitted for

approval to?

A

The appropriate area Ethics Committee for Clinical Research

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Complaints received from which of the following sources

should be recorded in your practice’s complaints log?

A

A complaint from a concerned relative about treatment you provided to their loved one A complaint from a patient about treatment you have provided An anonymous complaint

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

In order to fulfill their terms of service in Scotland, a

dentist must

A

Carry out a minimum of 15 hours of approved QI activity in each 3 year cycle

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Under the Working Time (Amendment) Regulations 2007

employees have the right to which of the following

A

Payment for undertaken statutory leave entitlement on termination of employment 5.6 weeks paid leave per year (from 1st April 2009)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

When preparing business accounts which of the following

can be included as fixed costs?:

A

Equipment leasing, Rent/mortgage payments.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

As an employer, PAYE and NI records for staff should be

retained for how long?

A

3 years.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Which of the following statements are true? Self-

employed dentists…

A

Are required to pay income tax on net earnings. Are legally responsible for their own accounts.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
For HM Revenue and Customs the minimum period of time self employed people must retain financial records for is?
5 years after the 31st January submission deadline of the relevant tax year.
22
Which of the following are true?
An associate is responsible to the NHS for the clinical outcomes of NHS treatment provided, but the principle is responsible for the clinical outcomes of the assistant. The assistant must have the principal’s signature on all prior approval requests.
23
Which of the following are true of NHS assistant dentists? Assistants:
Agree their basic terms and conditions with the dentist for whom they are contracted including hours of work and rates of pay. Enjoy the same range of employment rights as an employee. Providing NHS care do so under NHS list number attributed to another dentist.
23
Which of the following are true in relation to assistantships
The assistant is covered by the principal’s indemnity insurance The principle is responsible for the assistants clinical outcomes Assistants cannot sign NHS prescriptions
24
After notifying the health board in writing of their intention to withdraw from the dental list at that practice, the dentist's name will normally be removed from the list:
After 3 months or a shorter period as agreed with the Health Board.
25
Which of the following are claimable allowances for an associate dentist working in the GDS?
Paternity leave, Adoptive leave, Maternity leave.
26
27
A staff member who is pregnant and has informed their employer is entitled to
Absence for unplanned ante-natal appts. Absences for GP recommended parenting classes. Absence for planned ante-natal appts.
28
What is the minimum entitled annual number of weeks per year of paid holidays for an employee in the UK as from 1st April 2009?
5.6
28
The dental nurse you have just interviewed and appointed then informs you that she is 2 months pregnant. What should you do?
Offer the newly appointed nurse a written contract of employment within 3 months of their start date Inform unsuccessful candidates that you appreciated their attendance at interview but that they were unfortunately successful
29
The monthly NHS schedule issued by Practitioner Services to non-salaried GDS dentists with a list number gives details of which of the following?
Details of any claims that have been subject to adjustments by Practitioner service. Superannuation payments deducted at source. Patients transferred outwith the practice. Total gross payments to the list number processed for the month. Capitation and Continuing Care payments to the list number.
30
What NHS form is used to prescribe medication to an NHS patient?
GP14
31
A patient has verbally threatened members of staff, the police have been involved, and you no longer want to see them at the practice. What notice must be given to the Health Board for termination of the continuing care arrangement?
Immediate verbal notice followed up in writing within 7 days.
32
The correct initial response to a patient’s complaint which requires investigation is…?
A written acknowledgement within 3 working days.
32
Unless agreed by all parties involved, how quickly should you aim to resolve all patient complaints that require investigation. Unless an extension is agreed by all parties involved, how quickly should you aim to resolve patient complaints that require investigation
20 working days.
33
Which of the following statements concerning approved QI projects are correct.
From the date of approval, an audit or peer review project must be completed within 6 months. Only the lead dentist can upload and submit the final report and associated documentation.
34
Which of the following statements would describe an aspect of an approved Audit.
The project would include two rounds of data collected by participants, with analysis of round 1 data, changes implemented and round two data collected. The project would enable the dentist to monitor the quality of certain aspects of their role within the clinical team.
35
Which of the following statements would describe an aspect of an approved Audit.
Dental hygienists and dental nurses can participate in the audit, but cannot claim audit payment. The project would enable the dentist to monitor the quality of certain aspects of their role within the clinical team. An approved project would aim to improve an aspect of patient care identified by the dentist.
36
Which of the following statements would apply to a claim for Quality Improvement Allowance, as described in the Statement of Dental Remuneration.
A project should be completed within 6 months from the date of approval. The first approved project for a dentist in the relevant period should normally be one of not less than 5 hours.
37
Which of the following statements would apply to a claim for Quality Improvement Allowance, as described in the Statement of Dental Remuneration.
A project should be completed within 6 months from the date of approval. The maximum number of hours that can be claimed in any ‘relevant’ period is 15 hours.
38
Which of the following authorities are allowed to routinely inspect NHS patients of GDS and PDS dentists and report on the standard of clinical treatment which has been provided?
The Scottish Dental Reference Service.
38
Which of these is not a question in the Model for Improvement?
What changes can we implement straight away without testing them?
39
What does PAYE stand for?
Pay As You Earn
39
You wish to employ a dental nurse for your practice. As an employer, you must give them a written statement of employment particulars within what period of their start date?
Two months
40
A dentist with an NHS list number must notify the Health Board if he/she intends to be absent from the practice for a period exceeding?
28 days
40
A dentist leaves a dental list. Who is responsible for making arrangements to transfer capitation and continuing care for those patients to another dentist?
The relevant Health Board
41
Each Health Board maintains a dental list of those dentists providing general dental services within the board. Which of the following is true?
The dental list contains the names of both individual dentists providing direct patient care as well as dental bodies corporate who may manage those providing that care When a dentist resigns from a dental list their unused annual leave is taken account of when determining their final payment through their NHS schedule A dentist can list with a health board for the provision of emergency treatment only?
42
In which of the following circumstances, would patients need to be transferred?
The dentist is struck off the Dental Register. The dentist retires. The dentist resigns from the Health Board list. The dentist dies.
43
What documentation is needed to apply for a NHS LIST number?
Two references PVG Certified copy of original degree Indemnity certificate Hard copy of GDC Registration certificate
44
Parental leave for employees
Applies to parents of children up to the age of 18 Applies to parents of adopted children
45
Which of the following dentists are allowed to claim Statutory Paternity Leave and Pay (SPP)?
Someone with an Assistant Contract
46
Who within the dental team is entitled to statutory sick pay?
Dental working as an assistant Employee off for 2 full days Dental working as an associate Contracted trainee dental nurse
46
Your Dental Nurse who has been employed with you for a year tells you that she is pregnant and would like to know the rules relating to maternity leave and pay. Which of the following is/ are true:
The employee can be required to provide proof of pregnancy to obtain statutory maternity pay? The employee can be required to provide proof of pregnany to take statutory maternity leave The earliest that statutory maternity leave can be taken is 11 weeks before the expected week of childbirth, unless the baby is born early
47
In the event of death in service, members of the NHS Pension Scheme are entitled to which of the following benefits:-
Cash lump sum payable to your estate An allowance for children under 17 or in gull time education Your widow/widower paid pension leave
48
Employees of your dental practice with at least 6 months continuous service are entitled to which of the following?
Reasonable paid time off for antenatal appointments At least 5.6 weeks of annual leave, pro rate
49
A 35 year old employee who has worked with you for 8 years would be entitled to how much redundancy pay?
8 weeks’ salary
50
A practitioner profile is available from Practitioner Services to all list numbers in Scotland on an annual basis. Which of the following information does this report contain?
Gross NHS earnings for the list number Comparison for items of the treatment carried out on the list number compared to the average for the Health Board area and Scotland as a whole NHS patient registrations for the list number
51
Your NHS and private income should be recorded separately because...
CPDA claims abatement is affected by the NHS/Private ratio The practice accountant needs to know the split ratio for purposes of business rates reimbursement abatement Private income is not superannuated at source
52
Which of the following are true in relation to the Employers’ Liability Act of 1969?
Insufficient training of staff is a breach of the duty and care by an employer Employers are required to keep Insurance Certificates for 40 years The Employers’ Liability Insurance Certificate must be prominently displayed
53
Where an employee is dismissed for poor performance the employer should be able to demonstrate that he/she has?
Properly explained the standard of work required (which must be realistic and achievable) Given feedback on performance ideally through a formal appraisal system Kept records of the disciplinary procedure Explained the consequences of failing to meet standards Made available appropriate training and supervision
53
For a General Dental Practice to be deemed NHS committed and receive the maximum payment in relation to the General Dental Practice allowance they have to fulfill the following criteria (select all that apply):
Have a minimum average of 500 registered NHS patients for each dentist (excluding VTs and assistants) Have at least 100 fee paying adult NHS patients registered with each dentist (excluding VTs and assistants) Have average NHS grossing earnings of 50,000 or more per dentist (excluding VTs and assistants)
54
When the prescription is part of the NHS treatment, the prescription should be written on which form?
GP14
54
An NHS form GP200 is used to:
Deregister NHS patients from a dental list
55
Which of the following statements are true when deregistering registered NHS dental patients
You need to justify your decision
56
Form GP209 is used to?
Transfer patients between dentists in the same practice
57
If a patient has been violent and abusive which of the following actions are appropriate?
Inform the Health Board Inform the police De-register the patient immediately
58
NHS Scotland complaints handling procedure recommends that complaints should be dealt with:
By “early resolution” within 5 days
59
A concerned daughter, of her elderly relative receiving domiciliary care from you at a nursing home, makes a complaint about the treatment you provided for this patient. Which of the following are true?:
You should mark the complaint as resolve if the complainant decides they do not want to make the complaint a formal one You should provide a copy of your complaints procedure policy to complainant You should begin a record of the ongoing management of this complaint
60
Peer review projects require all dentists from different practices to identify areas where change can be made to improve the quality of patient care and service. Select all that apply
The lead dentist may apply for a max of 7.5 hours Four to eight dentists may apply for a project
61
Peer review gives dentists from different Practices the opportunity to review aspects of their Practice. Which of the following conditions will apply to a NES approved project. Select all that apply
Dentists from a minimum of two Practices should be involved If three meetings are planned, each meeting can be of 1.5 hours duration plus 30 minutes preparation time The final report must be submitted within 6 months of the application being approved
62
When referring a registered patient to another dentist, which of the following should the first dentista provide?
NHS or Private indicated in the referral Details of the oral condition of the patient Reason for the referral
62
You are the principle of a dental practice. A former employee, recently dismissed, phones you at the practice to complain that you dismissed them unfairly. What should you do? Select all that apply:
Take good written notes detailing the substance of the telephone conversation. Ask the former employee to make a formal written complaint.
63
A female dental nurse with 25 years’ service is being made redundant. Which of the following are true in relation to her entitlement to redundancy pay?
The calculation of her entitlement will be capped at the 20 year mark The amount due will depend partly on what age she was at the start employment The amount due will depend partly on what age she was at the end of employment
63
Self-employed associated in the GDS are entitled to…?
Maternity payment Paternity payment Adoptive leave payment
64
Which of the following are true when providing a patient with a decision letter on the outcome of their complaint?
The practice complaints record should be updated with the outcome Contact details for the Scottish Public Services Ombudsman should be provided in the event that the patient remains dissatisfied
64
Peer review gives dentists from different Practices the opportunity to review aspects of their Practice. Which of the following conditions will apply to an approved project. Select all that apply
A group of four to eight dentists may apply for a project A minimum of two practices must be involved
65
Which of the following practice expenditures can be claimed as a legitimate business expense?
Professional subscriptions and journals Business cleaning and laundry Water rates Business loan interest
66
You are starting your first self-employed associate job. What must you do when considering your income tax obligations?
Keep records of all your income and business-related expenditure Inform HM Revenue & Customs of your self-employed status within 3 months of starting work
66
As a self employed dentist, how can you protect your finances in a period of extended ill health?
Income Protection Insurance
67
When considering apportionment of fees in an associate agreement, a ‘sliding scale’
Is agreed between the associate and the principle at the start of the terms of the Associate Agreement May be renegotiated by mutual consent
68
When working as an assistant for a Dental Body Corporate listed on the first part of the Dental List you are entitled to claim the same allowances as an associate working for a traditional partnership-owned practice. True or false?
False
69
According to the most recently updated maternity legislation which of the following are true for pregnant female employees?
To qualify for maternity pay a pregnant staff member must tell her employer by the 15th week before the expected week of childbirth that she is pregnant
70
What is superannuation?
A pension scheme made up of payments from the employee, supplemented by the employer
71
For the purpose of superannuation calculation, what percentage of gross fee income is treated as expenses?
56.1%
72
In relation to Employers’ Liability Insurance, which of the following statements are true?
HSE strongly advises retaining a complete record of Employers’ Liability insurance for decades. The employer must keep the certificate for 40 years Your insurer must pay the full amount of any compensation agreed with your employee or awarded to them by a court.
73
Which of the following are true with regard to the ‘’Certificate of Employers Liability Insurance’’?
It must be on display to all employees covered It must be retained on file for 40 years
73
Which Certificate of Insurance must be clearly displayed within a dental practice?:
Employers Liability Insurance
74
If the conduct of a dental receptionist falls below the expected standard in the workplace the employing dentist could be held responsible?
True
75
A claim for ortho assessment should be written on which form?
GP17 (O)
75
For which of the following should the form GP17(O) be used to claim in service in the NHS GDS?
Ortho exam and assessment Study casts of apt to be referred to the hospital ortho service Repairs to appliances during ortho treatment
76
Form GP20AWI is used to?
Transfer patients between dentists in the same practice
77
If a retiring NHS GDP cannot find another dentist to take on patients, what happens?
Health Board takes over responsibility
77
When is a practice (with NHS commitment) subject to Health Board inspection? Select all that apply.
On setting up Every 3 years
78
A contract to provide NHS dentistry between a patient and a dentist may be terminated in which of the following circumstances?:
By dentist giving Health Board 3 months notice When transferring patient to another dentist By immediate de-registration because patient violent (with police involvement)
79
Your local Health Board has a responsibility to investigate in the event a patient makes a complaint directly to them about your service
False
79
The in-practice complaints management process requires that all complaints are initially made in writing
False
80
Which of the following is/are true of NHS complaints procedures in Scotland?
Send the complainant a written acknowledgement of the complaint within 3 working days of the date on which the complaint is received, or ASA practicable A complaint should normally be made within 6 months of the date of discovery provided that it is within 12 months of the incident All details of the complaint should be recorded in writing
81
The time limit for the handling of complaints begins from:
The date of receipt of the complaint or the next working date if receipt is on a non-working day
82
In the event that an NHS patient in Scotland is unhappy with the local resolution of a complaint relating to NHS dental services, they are entitled to make further representation to the Dental Complaints Service.
False
82
Some complaints require little or no investigation. You should aim to complete such an Early Stage resolution within:
5 working days
83
You have received a complaint about treatment you have provided. You have written to the patient to acknowledge receipt of the complaint. Within what time period after receiving the complaint should you aim to write to the patient with a decision?
20 working days
83
Which of the following are correct?
eSEA may be useful means of identifying a topic for audit A practice can conduct eSEA and claim retrospective funding Quality improvement allowance is available for audit
84
Which of the following statements concerning approved QI projects are correct
The next ‘relevant period; for QI projects will start on 1st August 2019 All dentists with a health board list number, including Associates and Assistants are required to do approved QI activities
85
How many hours of quality improvement activities must a dentist working within the NHS GDS do in a three-year period?
15 hours
86
Which of the following topics might be suitable for an audit project?
A review of medical History recording in the practice A review of the quality of bitewing radiographs A review of post-operative complications after extractions
86
Peer review projects can be applied for through the Dental Portal. The following conditions will apply to an approved project. Select all that apply
The lead dentist may apply for up to 7.5 hours and others may apply for up to 6 hours The final report should be submitted within 6 months of the application being approved The process will involve 2-3 meetings, and each one can be allocated 30 minutes preparation time
87
Peer review projects can be applied for through the Dental Portal. The following conditions will apply to an approved project. Select all that apply
The final report should be submitted within 6 months of the application being approved The process will involve 2-3 meetings, held at one of the Practices
88
The practice Support Manual produced by SDCEP recommend that an SEA should be undertaken after every medical emergency?
True
88
Following a DRO examination of an NHS dental patient, a code 4 or D would indicate which of the following?
The Dental Reference Officer has concerns relating to the clinical care provided or proposed that are of such concern that the matter should be discussed with/referred to the Health Board

VT (10 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions