topic 1

Question 1

change management

Answer 1

the process of transitioning individuals, teams and organisation from the current state to the desired one effectively

Question 1

legacy systems

Answer 1

old softwares that are still in use because of compatibility or cost reasons

Question 2

business merger (merging?)

Answer 2

combining two or more businesses in one (legal) entity

Question 3

SaaS (Software as a Service)

Answer 3

a modern software delivery service where applications are hosted and managed centrally on a remote software

Question 4

premise software

Answer 4

software installed on a local hardware and hosted on dedicated servers within a company’s network

Question 5

software incompatibility

Answer 5

when two different software systems cannot work together smoothly

Question 6

parallel changeover

Answer 6

introducing a new system while the old one is still operational for a transition period

Question 7

big bang/ direct changeover

Answer 7

abruptly switching from one system to the other

Question 8

challenges of change

Answer 8

• data loss
• old system may be faster
• people don’t like change
• new system may omit some features
• software incompatibility
• expensive

Question 9

ways of change

Answer 9

• direct changeover/ big bang
• parallel changeover
• pilot changeover
• phased changeover

Question 10

evaluation of big bang

Answer 10

pros:
- low cost
- new system immediately available

cons:
- high risk: no backup

Question 11

evaluation of parallel changeover

Answer 11

pros:
backup available
to systems can be compared to see which one works best (both correctly and efficiently for the org,)

cons:
it’s expensive to run two systems at the same time

Question 12

evaluation of phased conversion

Answer 12

pros:
users can get used to new system
training can occur in phases
only a small part of the data/functionality will be lost in case of (new) system failure

cons:
no backup for that part of the data
lengthy process

Question 13

evaluation of pilot

Answer 13

pros:
- only small part of data can be lost and it won’t hinder the company’s operations too much
- pilot group can train other users (employees in a company)
- can fix bugs and receive feedback

cons:
- lengthy process
- no backup for the data of the pilot group

Question 14

Saas evaluation

Answer 14

pros:
- easier maintenance
- cost-effective + pay as you go
- employee mobility *

cons:
- availability
- security
- compliance
=> no control over everything that is managed by the parent company

• data corruption and recovery
• if the provider gets acquired everything may change and slow down the operations of companies relying on the server