topic 1.3.4

Question 1

What does staff as an asset mean, and why is it beneficial for a business?

Answer 1

Employees are valued, trained, and invested in.
Businesses provide job security, training, and career development, which leads to higher motivation, loyalty, and productivity.

Question 2

What does staff as a cost mean, and why is it not beneficial to a business?

Answer 2

Employees are viewed as an expense, with wages and benefits minimised.
Businesses focus on short-term contracts, outsourcing, and cost cutting.
Can lead to low morale and high staff turnover.

Question 3

what are the different flexible workforce?

Answer 3

multi-skilling

part-time

temporary work

zero-hours contracts

flexible hours

home working

outsourcing

Question 4

what do all the different flexible workforce mean?

Answer 4

multi-skilling: employees that are trained to perform multiple roles

part-time: employees who work less hours and have less responsibilities

temporary work: someone that is hired for a certain period of time

zero-hours contracts: they are on call to work when they are needed

flexible hours: situation in which an employer allows people to choose the times that they work

home working: employees perform job responsibilities from home

outsourcing: company hires a third party to perform tasks, handle operations or provide services for the company

Question 4

What are the advantages and disadvantages of multi-skilling?

Answer 4

adv: Increases flexibility, improves job satisfaction, reduces costs

dis: training costs, risk of employee burnout, may not perform all tasks well

Question 5

What are the advantages and disadvantages of part-time/temporary work?

Answer 5

adv: Cost-effective, flexible for employees,

dis: less commitment, high staff turnover, not as loyal as full time workers

Question 6

What are the advantages and disadvantages of a zero-hour contract?

Answer 6

adv: businesses reduce costs, employees gain flexibility

dis: unstable income, can cause financial stress for employees,employee may not prioritize business needs

Question 7

What are the advantages and disadvantages of flexible hours/home working?

Answer 7

adv: Improves work-life balance, increases productivity, more job satisfaction

dis: harder to manage remote teams, risk of isolation

Question 8

What are the advantages and disadvantages of outsourcing?

Answer 8

adv: reduces cost

dis: loss of control

Question 9

define dismissal?

Answer 9

employee is fired for poor performance

Question 10

define redundancy?

Answer 10

job role is no longer needed

Question 11

what are the costs of recruitment traning?

Answer 11

Advertising Jobs
Interview Process
Training Costs
Lost Productivity

Question 12

What are the different types of training?

Answer 12

induction training
on-the-job training
off-the-job training

Question 13

What are the advantages and disadvantages of off-the-job training?

Answer 13

adv- mentor is fully focused on on you
the mentor is an expert
can learn new skills

dis- expensive
not bespoke, meaning it is not specific to the business

Question 14

What is the chain of command?

Answer 14

The flow of instructions from top management to employees

Question 15

What is span of control?

Answer 15

number of employees managed by one supervisor

Question 15

What are centralisation and decenteralization?

Answer 15

Centeralization: decision made at the top level

decenteralization: decisions spread across departments

Question 16

what is the tall organisational structure and its pros and cons?

Answer 16

Many layers, narrow span of control.Common in large corporations.

Pros: narrow span of control communicaste to less people o each layer and has better clarity on who makes desision

Cons: long chain of command so slow desision making and communication is very slow

Question 17

what is the flat organisational structure and its pros and cons?

Answer 17

Few layers, wide span of control. Common in startups and tech firms.

Pros: short chain of comand so easier to communicate and faster desision making
also less managers so more financially effective

Cons: there is alot of people to communicate and help since there are less layers of managment so over burdened employees

less layers of managment so less chnace for promotion

Question 18

what is the matrix organisational structure and its pros and cons?

Answer 18

Employees work across multiple departments/projecs

Pros: Encourages teamwork; flexible.

Cons: Confusing authority lines.

Question 19

What are the 4 motivational theories?

Answer 19

taylors-sientific managment
mayos-human relations theory
maslows-hiearchy of needs
herzbergs-two factor theory

Question 20

what are the financial ways to keep an employee motivated?

Answer 20

Piecework: Paid per unit produced.

Commission: Paid per sale made.

Bonuses: Extra payment for performance.

Profit Sharing: Employees get a share of profits.

Performance-Related Pay: Based on targets met.

Question 21

What are some non-financial ways to keep an employee motivated?

Answer 21

Delegation: Giving employees more responsibility.

Consultation: Employees involved in decision-making.

Empowerment: More autonomy & trust.

Team Working: Collaborative work improves engagement.

Flexible Working: Work-life balance improves morale.

Job enrichment/rotation/enlargement: Makes work more interesting.

Question 22

what are the advantages and disadvantages of on the job training?

Answer 22

adv- chaper cause no external costs

hands on training which means they are still producing and will get more confident over time

build relationships with mentor and new area so more communication and more productivity

dis- mentors ability if mentor is not good they may pass on bad practice

mentors time - theyalso have a job and dont have time so they quality of trainjing may be less or production may be less

Question 23

what are the advantages and disadvantages on induction training?

Answer 23

adv- will make new employees productive sooner dis- takes alot of time and cost

Question 24

tell me about Taylor's motivational theory (scientific management)

Answer 24

moniters and observes then develops best way to complete job he thinks they are motivated by money so paid by peice rate this may make them feel neglected

Question 25

tell me about Herzberg's motivational theory ( two factor )

Answer 25

herzberg takes two thinks into consideration hygine to prevent workers from being dissatisfied and motivating to motivate workers hygine can be done by having good work conditions and basic pay and motivation can be done by having more responsibilities and oppertunities

Question 26

tell me about maslows motivational theory (hieacrchy of needs)?

Answer 26

there are 5 stages phsycological - having minimum wage saftey - job security and full time contract social - canteen and social gatherings estem - promotion self actualisation - up skilling in new areas however it is hard to tell where employees are at

Question 27

tell me about mayos human relations thory

Answer 27

he thinks that people in work are not only motivated by money they also need to feel included

Question 28

advantages with internal recruitment?

Answer 28

1) it is cheaper cause there is no need to pay for agency 2) more informed process because it is from the business so you know your potential emplyees they will stay at business for longer 3) faster process

Question 29

disadvantages with internal recruitment

Answer 29

1) they will need to find a new person that will replace that persons old job

Question 30

advantages of external recruitment

Answer 30

1) larger pool of potential workers so they find best candidate is likley to be found and they get the right fit 2) fresh new ideas 3) dont need to replace workers

Question 31

disadvantage of external recruitment

Answer 31

1) it is more expensive 2) longer process

Question 32

adv and dis of centeralised

Answer 32

adv = quicker decision-making by top layer who are more skilled and experienced less people they have to communicate with consistency - customers know what to expect dis = less flexiable with desision making and it always needs to be checked by top layer so they may miss out on oppertuntites

Question 33

ad and dis of decenteralised

Answer 33

adv= flexable desision making cause no need to check with the top workers feel empoered so more motivated and productive dis= less consistancy may have diff ideas and quality issues