Topic 3 : People

Question 1

What is a disadvantage of tall organisation structures?

Answer 1

Messages can be distorted
Less team feeling and motivation

Question 2

What are tall organisational structures?

Answer 2

Long chain of command(lots of layers)

Question 3

What is a communication in a business?

Answer 3

The transfer of messages within or across organisations

Question 4

What is vertical communication?

Answer 4

Between employees at different levels or layers in the structure

Question 5

What is the horizontal communication?

Answer 5

Between employees at the same level in the organisation structure

Question 6

Why is effective communication vital?

Answer 6

Customer satisfaction
Clarity for staff
Motivation for staff

Question 7

What can limit effective communication?

Answer 7

Little communication- staff feel ignored
Too much-overwhelmed
Vague or confusing messages

Question 8

How can you make communication effective?

Answer 8

Train staff to send a message
E.g e-mail,phone,call

Question 9

What could happen if communication within a business is ineffective?

Answer 9

Increased costs and overall inefficency

Question 10

What is internal recruitment?

Answer 10

When a job is advertised to people who already work in the business

Question 11

What are advantages and disadvantages of external recruitment?

Answer 11

More expensive
May bring new ideas
Doesn’t create new vacancies in the business

Question 12

What are the 4 main stages in the recruitment process?

Answer 12

Job analysis
Job description
Person specification
Selection methods

Question 13

What is the job description?

Answer 13

The business advertising the job
What the person will bd doing and background of firm

Question 14

What is the person specification?

Answer 14

State requirements for what qualifications,skills and education.

Question 15

What does HR department do?

Answer 15

Manages people
Provides training and recruits staff
Maintain legal compliance
Set the tone for culture

Question 16

What is hybrid employment?

Answer 16

Combination of working remotely and on-site

Question 17

What is full-time employment?

Answer 17

Paid leave, health insurance
35-40 hours a week

Question 18

What is remote employment?

Answer 18

Digital communication in any location

Question 19

What is flexible employment?

Answer 19

Adjust hours or locations
Focuses on outcomes rather than hours

Question 20

What is one-way communication?

Answer 20

A message with no reply

Question 21

What is two-way communication?

Answer 21

When the receiver can reply to the sender

Question 22

Barriers to face-to-face communication?

Answer 22

Jargon-technical terms not understood by layman
Accent/language
Too fast/slow

Question 23

What is delayering?

Answer 23

Removing layers

Question 24

Subordinates

Answer 24

Workers whom those in charge are responsible for

Question 25

What are advantages of flat structures?

Answer 25

Open and quick communication Creativity and innovation

Question 26

What are disadvantages of flat structures?

Answer 26

Unclear roles = confusing Multiple responsibilities =burnout +stress Difficult career progression

Question 27

Advantages of tall structures

Answer 27

Career advancement Specialisation in each department Clear

Question 28

Disadvantages of tall structures

Answer 28

Slow decision making (bureaucracy) Communication barriers between high and low levels

Question 30

When was the employment law?

Answer 30

2010

Question 31

What did the Employment law say?

Answer 31

No discrimination in recruitment Minimum wage should be paid Health and safety requirements in the workplace must be met

Question 32

How many people are self employed in the UK?

Answer 32

4 million

Question 33

How many hours do part time people work?

Answer 33

30 hours a week