Topic 4 - Human Resources (4. training) Flashcards
(15 cards)
Training
Giving employees skills and knowledge relevant to their jobs
Advantages of training
Staff retention, increased motivation, improved product quality, better customer service
Off-the-job training
Outside the workplace
On-the-job training
Inside the workplace
Induction
Information and training given to new employees
Shadowing
A new employee paired up with an experienced one
Formal training
Led by a trainer or senior staff, seminar-style
Informal training
Coaching over a longer period of time, by supervisor or experienced staff
Computer-based training
On computer, usually with some testing of recall
Self-learning
When employees use reflection to learn
Ongoing training
Regular training that builds up the knowledge and skills of the workforce
Performance review
Semi-formal interview with supervisor to discuss employee’s work
Target setting
Using tangible timed goals to improve performance
Mentor
A more senior/experienced staff member who can help and train a less experienced employee
Retention
Keeping staff in the business
