Topic 4. Violent behavior and bullying at work Flashcards
What is workplace bullying?
Abusive behavior that creates an intimidating-humiliating work environment with the purpose or effect of harming the dignity, safety and well-being of the other party.
True or false: there are two kinds of workplace bullying: Work-related (withholding information) and personal issues (gossip and social isolation)
True it is
True or false: Workplace bullying is a short-term proces in which major negative acts accumulate to a pattern of systematic maltreatment
False. This is a LONG-TERM proces in wich MINOR negative acts accumulate to a pattern of systematic maltreatment.
True or false: Workplace bullying is not equal to a conflict because of unethical and counterproductive nature.
True
Name 5 conditions of workplace bullying.
- Power imbalance between parties
- Longstanding, subsequent number of episodes
- Negative connotion
- Act or perceived intention to cause harm
- Observation or enactment of actual behavior.
True or false: work place bullying is systematic, for a longer time of period and escalation.
True
True or false: the victim cannot defend him/herself or has the feeling. But there are no consequences for emotions, well-being and behavior.
False. The victim cannot defend himself, AND there are consequences for emotions, well-being and behavior.
For who are the consequences of work place bullying?
Victim, witnesses and organisation
What are the domains of consequences for the victim and witnesses?
- Strain (spanning) –> job satisfaction, need for recovery, worrying.
- Emotions –> fear, anxiety, depression, shock
- Mental –>PTSS
What are the consequences for the organisation?
- Turnover
- Productivity
- Costs (direct & indirect: productivity, loss of good workers & reputations)
Give 5 antecedents for workplace bullying of the victim related to personality.
Shyness, anxiety, depression, submissive and non-controversial, avoid conflict, conscientious, traditional, dependable, quiet and reserved.
What domains are riskfactors for being bullied at work?
Personality, coping, existence of a ‘victim personality’.
What are antecedents for the perpetrator for work place bullying?
Authoritarian, score low on perspective taking, score high on social dominance.
What are workrelated antecedents of workplace bullying?
- The job (role conflict, low autonomy)
- Team (lack of social support from colleagues for example)
- Organisation (climate, hierarchie)
How can you explain the relationship between antecedents and workpace bullying?
- Through the development of stress and strain
- stress, distance, violate norms and expectations, encourage negative reactions.
- Interpersonal conflict.
True or false: the two conflicting components in workplace bullying are: occurence and management.
True
The effects of conflicts in management styles can be dinstinguished in?
Problem solving and forcing.
True or false: with problem solving, there’s a genuine attention for one’s own as well as for the opposite party’s goals & deescalating.
True
True or false: with forcing, there’s a low care for one’s own goal and a high interest in the other party’s goals.
False. There’s a high care for one’s own goals and a low interest in the other party’s goals.
True or false: the results of the model (in sheets) show a clear relation over time between problem solving and forcing and being a perpetrator of bullying behavior.
True
What are the different parties in workplace bullying?
Bully, victim, bystanders and supervisor.
True or false: supervisors are unsensitive to the presence of bullying, they accept the problem and create a work environment in which bullying can flourish.
True
True of false: bystanders are not afraid of being the next victim and have a diffusion of responsibility.
False. They are afraid of being the next victim.
The prevalence of bullying depends on the method of measurement. Which 2 kinds of measurement?
- Subjective measurement or;
- Objective measurement.
