TOTAL QUALITY MANAGEMENT Flashcards
(73 cards)
This pertains to a systems approach that focuses on teams, processes, statistics, and delivery of service or products that meet or exceed the customer expectations
Total Quality Management
What are the ultimate goals of Total Quality Management?
Complying with regulations, standards, and practice guidelines
Customer satisfaction
What is the Laboratory’s main product?
Information
for clinical decision making
Laboratory Quality is defined by the WHO as:
accuracy, reliability, and timeliness of reported test results.
The laboratory test results must be as accurate as possible, all aspects of the laboratory operations must be reliable, and reporting must be timely in order to be useful in a clinical or public health setting
If inaccurate results are released by a clinical laboratory, the following would be the significant consequences EXCEPT
A. Personnel dissatisfaction
B. Inaccurate diagnosis
C. Unnecessary treatment
D. Failure to provide proper treatment
A.
Significant consequences include:
- unnecessary treatment
- treatment complications
- failure to provide the proper treatment
- delay in correct diagnosis
- additional and unnecessary diagnostic testing
Which areas are required to have complex interdigitation of expertise to have good laboratory management
Medical, Technical and Scientific areas
This pertains to the pattern of behavior used to engage others to complete tasks in a timely and productive manner
Leadership
__________ uses human, financial, physical and information resources available to an organization in the most efficient and effective way
Management
This pertains to the coordinated activities to direct and control an organization with regard to quality
Quality Management System
This is a set of coordinated activities that functions as building blocks of quality management
Twelve quality systems essentials
A quality system essential for establishing and implementing quality policy
Organization
What are the key components of organization?
Leadership
Organizational structure
Planning process
Implementation
Monitoring
This is the most important laboratory resource
Personnel
-must be a competent and motivated staff
This quality system essential assures all reagents and supplies are of good quality, integrity and reliability
Purchasing and Inventory
This quality systems essential is important in assuring the quality of laboratory testing process
Process control
includes:
Quality control
Sample management
Method verification and validation
This laboratory document pertains to the overall document for the quality system and provides the framework for its design and implementation
Quality manual
This laboratory document contains step-by-step written instructions for each procedure; ensures consistency in delivery procedures
Standard Operating Procedures (SOPs)
These are the sources of scientific and clinical information about diseases, laboratory methods, and procedures
Reference Materials
This pertains to an error or event that should not have happened
Occurrence
This pertains to the tool for examining laboratory performance and comparing it to standards, benchmarks, or performance of other laboratories
Laboratory assessment
This is the systematic and planned approach to assessing, monitoring and improving the quality of health services on a continuous basis
Quality assurance
This is the overall process used to ensure that laboratory results meet the requirements for health care services to patients
Total Quality Management
Which of the following is not covered by the quality system essential: EQUIPMENT?
a. acquisition and installation
b. validation
c. inventory management
d. records
e. troubleshooting and maintenance system
c. inventory management
is under purchasing and inventory
Of the 12 quality system essentials, which pertains to the laboratory proficiency performance and accreditation?
Laboratory Assessment
includes: Proficiency Testing, Inspection, Accreditation
