total quality management

Question 1

total quality management

Answer 1

An organization-wide efforts to install
and make permanent climate where
employees continuously improve their
ability to provide on demand products
and services that customers will find
of particular value

Question 2

quality assurance

Answer 2

The total arrangements made within a
company to ensure that its product are of
required quality

Question 3

quality control

Answer 3

responsible for the testing and
evaluation of materials including incoming
raw materials, components and final
product as well as in-process testing

Question 4

process approuch

Answer 4

one of the
eight quality management principles
upon which the entire ISO 9000
series of standards is based. directly links process inputs
that come from suppliers to the outputs of the
process that go to customers

Question 5

continual improvement

Answer 5

is recurring activity to increase
the ability to fulfil requirements. Gradual – seek “incremental”
improvement over time
“Breakthrough” improvement all at once

Question 6

factors enabling companies to be more competitive

Answer 6

internal: * Putting an effective QMS in place
* Fast tracking of new products to the marketplace
* Continuous improvement
external: * Favourable government policy
* Wage agreements
* Improvements in infrastructure & communications
* Improvement in the education & the health systems

Question 7

quality by design

Answer 7

designing and developing formulations and
manufacturing processes to ensure a predefined quality.

Question 7

quality of conformance

Answer 7

Is defined as the extent to which the manufactured
product/service meets the specification or standard selected
in the design stage

Question 7

quality of performance

Answer 7

Is concerned with operation of the product when actually put
to use, or the service performed and measures the degree
to which it satisfies the customer.