Tour Operators & Travel Agents

Question 1

Package holiday

Answer 1

Advantages:
- price is fixed
- no time wasted organizing
- includes transport, transfers, accommodation, meals and other services

Question 2

DIY holiday

Answer 2

You organize your own trip which doesnt include any services

Question 3

Tour operator or

Answer 3

Wholesaler

A company that sels goods or services in large quantities to other companies; public

Question 4

Retailer

A business that sells holidays and tours to the public

Answer 4

Travel agent

Question 5

Journey or holiday offered to a worker or group of workers as a reward for good work

Answer 5

Incentive tour

Question 6

Low-cost holiday
They create package holidays for people travelling to popular and most economical destinations
Sun, sand and sea

Answer 6

Mass market tour operators

Question 7

Operator that offers packages to clients with specific interest like climbing and sailing

Answer 7

Specialist tour operator

Question 8

The produce packages for people travelling inside their own country

Answer 8

Domestic tour operator

Question 9

Tours for people coming from abroad

Answer 9

Incoming tour operator

Question 10

A company that sells goods or services in large quantities to other companies; public

Answer 10

Tour operator

Question 11

To buy in large quantities and usually at a reduced price

Answer 11

To buy in bulk

Question 12

A business that sells holidays and tours to the public

Answer 12

Travel agent

Question 13

The practice of selling products and services to the public without using shops, agents

Answer 13

Direct selling

Question 14

A list of things that will happen, for example in tour in time
(Schedule)

Answer 14

Itinerary

Question 15

Offering a tourism a product at a special, reduced price

Answer 15

Discount price

Question 16

Services such as travel insurance, airport parking, tickets for museums, galleries, theatres

Answer 16

Ancillary services

Question 17

An amount of money that is paid to somebody for selling something that increases with the amount they sell

Answer 17

Commision

Question 18

A free magazine that gives information about a company’s products and services

Answer 18

Brochure

Question 19

The business that provide travel services:
airlines, hotel managements and other suppliers of travel services

Answer 19

Principals

Question 20

To buy before the time when something will happen, be used

Answer 20

To buy in advance

Question 21

A holiday that includes transport, accommodation and sometimes other things such as meals and excursion

Answer 21

Package holidays

Question 22

A form of a tourism in which travellers are guided in a group to various destinations; also known as guided tours or package tours

Answer 22

Escorted tours

Question 23

A person who gives information or advice in business

Answer 23

Sales consultant

Question 24

A useful positive affect that something has

Answer 24

Benefit

Question 25

Knowing about something and probably being interested in it

Answer 25

Awareness

Question 26

Something that helps or that gives a better chance of success

Answer 26

Advantage

Question 27

To spend time looking at something without a clear idea of what you want

Answer 27

Browse

Question 28

To suceed in making somebody in believing something

Answer 28

Convince

Question 29

One of the details that describes a particular product or service

Answer 29

Feature

Question 30

A friendly and understanding relationship between two people

Answer 30

Rapport

Question 31

A bus which drives between two places

Answer 31

Shuttle

Question 32

6 steps of successful selling

Answer 32

1. Raising awareness 2. Establishing rapport 3. Investigating needs 4. Presenting products 5. Closing the sale 6. After-sales service

Question 33

In which stage does a presenter do most of the talking?

Answer 33

Stage 4: Presenting a product

Question 34

In which stage does a sales consultant have to listen most carefully?

Answer 34

Stage 3: Investigating needs

Question 35

The last two stages of successful selling?

Answer 35

5. Closing the sale 6. After-sale service

Question 36

A member of a hotel staff in charge of special services for guests, as arranging for theatre tickets or tours

Answer 36

Concierge