Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

TOURGUIDING > TOURGUIDING W5 > Flashcards

TOURGUIDING W5 Flashcards

(64 cards)

Start Studying
1
Q

speech communication starts here

A

Speaker

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

whatever is communicated

A

Message

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

means by which a message is communicated

A

Channel

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

the receiver of the communicated messag

A

Listener

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

comes in many forms and must be understood

A

Feedback

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

anything impeding the communication of the message

A

Interference

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

the time and place of occurrance

A

Situation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Over our lives we will listen to many more speeches than
we will deliver.TRUE OR FALSE

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Listening for pleasure or enjoyment

A

Appreciative

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Listening to provide emotional support for speaker

A

Empathetic

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Listening to understand the speakers message

A

Comprehensive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Listening to evaluate a message

A

Critical

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Like any skill it takes practice and self-descipline

A

Take Listening Seriously

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

When you catch your mind wandering make a conscious effort to pull it back on track; try to anticipate what the speaker will say/do next

A

Resist Distractions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Lincoln and Gandhi were strange in appearance but were excellent speakers

A

Don’t be Diverted by Appearance or Delivery

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

“a closed mind is an empty mind”

A

Suspend Judgment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Listen for main points

A

Focus Your Listening

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Is it accurate
* Are the sources objective
* Is it relevant
* Is it sufficient to support the speakers claim

A

Listen for evidence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Study the speakers technique as a learning tool

A

Listen for technique

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Every speech contains two messages:

A

*One from the speaker
*One received by the listener

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

“People hear what they want to hear and disregard the rest.”

A

Paul Simon’s
The Boxer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

The tendency for people to be most interested in themselves,
their own problems and the way to solve them

A

Egocentrism

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q
  • Identify the general features
  • Gauge their importance to the situation
A

Look for observable audience traits

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

AGE, GENDER, RELIGION, RACIAL ETHNIC OR CULTURAL BACKGROUND

A

Traits

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Whatever your age, you’re a product of your world
Age
26
Old stereotypes no longer apply * Avoid sexist language and references
GENDER
27
Be aware of differences and be able to adapt
racial, Ethnic or Cultural Background
28
Highly charged emotional issue, be sure to consider the religious orientation or you might end up being embarrassed.
RELIGION
29
Guilt by association –people judge you by the company you keep
Group Membership
30
* Assess how the audience is likely to respond * Adjust what you say to make it * Clear * Appropriate * Convincing
Before the Speech
31
things may/will not go exactly as you plan * Don’t panic, remain calm and adapt * Remember: * Who am I speaking to? * What do I want them to know, believe or do? * What is the best way to accomplish this?
During the Speech
32
It is better to be remembered for covering 3 or 4 points well than to leave the audience confused and sorting out 7 or 8 points you made. TRUE OR FALSE
TRUE
33
The “flesh” that fills out the skeleton of your speech
Supporting Materials
34
Three major types of supporting materials:
*Examples * Statistics * Testimony
35
Strategic Order of Main Points
*Chronological Order * Spatial Order * Casual Order * Problem Solution Order * Topical Order
36
Each main point should be dependent of the other main points. TRUE OR FALSE
FALSE ( INDEPENDENT)
37
Words or phrases that indicate speaker has finished one thought and is moving to another
Transitions
38
Lets the audience know what the speaker will take up next
Internal Previews
39
Remind the audience of what they have just heard
internal Summaries
40
Brief statements that let you know where you are in the speech
Signposts
41
Words have two kinds of meanings:
denotative connotative
42
the literal or dictionary meaning of a word or phrase.
denotative
43
the meaning suggested by the associations or emotions triggered by a word or phrase *give words their intensity and emotional power *the same words may have completely different effects on different audiences
connotative
44
“say what you mean”
Use language accurately
45
*Use familiar words *Choose concrete words *Eliminate clutter
Use language clearly
46
*Imagery *Concrete words *Simile *Metaphor
Use Language vividly
47
Use Language Appropriately
*To the occasion *To the Audience *To the topic *To the speaker
48
Language that promotes the stereotyping of people on the basis of gender.
Sexist Language
49
Language that does not stereotype people on the basis of gender
Nonsexist Language
50
use of “man” when referring to both men and women TRUE OR FALSE?
TRUE
51
only done when absolute accuracy is required
Read from manuscript
52
seldom done, if done rehearse until you’re very comfortable doing it
Reciting from memory
53
speaking with little or no preparation * avoid unless you are extremely comfortable with the subject
Impromptu
54
carefully prepared and delivered from a brief set of notes
Extemporaneously
55
loudness or softness
VOLUME
56
highness or lowness of the voice
PITCH
57
120-170 wpm is normal, too slow leaves people hanging on your words, too fast and they get confused and miss information TRUE OR FALSE
FALSE (120-150)
58
momentary breaks in your speaking
PAUSE
59
ary the loudness, pitch and rate to make the speech sound more natural and interesting
VARIETY
60
use correct pronunciation of common words
Pronunciation
61
physical production of speech sounds
Articulation
62
variety of language distinguished by variations of accent, grammar or vocabulary
Dialect
63
the study of nonverbal body motions as a systematic node of communication
kinesics
64
K.I.S.S.
Keep It Simple Stupid

TOURGUIDING (5 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions