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TQM Flashcards

(70 cards)

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1
Q

Supplies information to management on cost of labor, materials and overhead and may provide reposts on items such as scrap, downtime and inventories.

A

Accounting

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2
Q

Extent to which there is an absence of variety in a product, Servive or process, And immediately available to customers

A

Standardization

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3
Q
  • bringing together of engineering design and manufacturing personnel early in the design phase.
A

Concurrent Engineering

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4
Q

= not logic, Not use all available data, not consider alternatives, not employ appropriate quantitative techniques

A

Bad decision

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5
Q

Evaluation of alternative investment in plant and equip requires input from both and finance people.

A

Economic Analysis 0f Investment Proposal

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6
Q

A measure of the effective use of resources, usually expressed as the ration of output to input.

A

Productivity

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7
Q
  • Responsible for general upkeep and repair of equipment, building and grounds, heating and air-conditioning, removing toxic waste.
A

Maintenance

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8
Q

Sources of Ideas for new or Redesigned Products and Services

A

Idea Generation

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9
Q

designing products using computer graphics

A

Computer -aided design (cad)

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10
Q
  • it is impossible to access the likelihood of various possible future events.
A

Uncertainty

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11
Q

Inputs are used to obtain finished goods using one or more transformation processes. (ex. Transporting and cutting)

A

Production/ operation system

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12
Q

to problem solving embody to an attempt to obtain mathematically optimum solutions to managerial problems.

A

Quantitative approached

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13
Q

Reason of Recycling

A

Cost savings, Environment concerns, Environment regulations

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14
Q

the most abstract: they do not look at all like their real-life counterparts, usually easiest to manipulate.

A

Mathematical Models

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15
Q

schematic representation of the available alternatives/ possible consequences.

A

DECISION TREE

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16
Q

a set of interrelated parts that must work together

A

System

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17
Q

more abstract than their physical counterparts, and relatively simple to construct and change.

A

Schematic Models

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18
Q
  • refurbishing used products by replacing worn-out or defective components.
A

Remanufacturing

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19
Q

Tactics in Mass Customization-

A

Delayed Differentiation and Modular Design

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20
Q
  • look like their real-life counterparts.
A

Physical Models

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21
Q

THE DECISION PROCESS

A

-Identify the process
-Develop a list
-Determine or estimate payoff
-Estimate of each possible
-Evaluate alternatives and select

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22
Q

form of standardization in which components parts are subdivided into modules that are easily replaced or interchanged

A

Modular Design

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23
Q

best of the worst possible payoffs

A

Maximin

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24
Q

Has the least regret

A

Minimax Regret

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25
best possible payoff
MAXIMAX
26
best expected value among the alternatives.
EXPECTED MONETARY VALUE (EMV) criterion
27
generally implies an act
Service Operation
28
That the product or services is designed for specific case for specific case or individual.
Customized Output
29
strategy of producing standardized goods or services but incorporating some degree of customization
Mass Customization
30
Concerned with recruitment and training of personnel, labor relations and wages.
Personnel or Human resources
31
- certain parameters have probabilistic outcomes
Risk
32
postponement tactic, producing but not quite completing a product until customer preferences or specification are known
Delayed differentiation
33
customers, suppliers, competitors
External sources
34
Differences between goods versus service
-Customer contact - Uniformity of Input -labor content of job -uniformity of output - measures productivity - simultaneous production/ consumptionand deliver - Quality assurance
35
Represents a general approach to decision making that is suitable for a wide range
Decision Theory
36
generally implies an act
Service Operation
37
emphasizes interrelationship among subsystems, but the main theme is that the whole is greater than the sum of its individual parts.
System approach
38
- Organizations are formed to pursue goals that are achieved more effectively by the concerted efforts of a group of people than by individuals working alone
Business Organization
39
results in tangible products
Production of goods
40
- Recovering materials for future use.
Recycling
41
- set of conditions under which an items reliability is specified.
Normal Operating conditions
42
There is a high degree of uniformity in goods or services.
Standardized Output
43
Involves shipping of goods to warehouse, retail outlets or finals consumer.
Distribution
44
events whose occurrence or nonoccurrence do not influence each other
Independent events
45
How many different type of products or services are made by the operation?
Variety
46
-possible future conditions will actually happen
Certainty
47
relevant parameters such as cost, capacity and demand have known VALUE.
Certainty
48
Responsible for procurement of materials, supplies and equipment.
purchasing
49
showing the expected payoff for each alternative in very possible state of nature.
PAYOFF TABLE
50
- system that create goods and provide services.
operation management
51
- ability of a product, part, system to perform its intended function under a prescribed set of condition.
Reliability
52
Compromises of activities related to securing resources at favorable prices
Finance
53
Incubation, growth, maturity, saturation and decline
Product/ Service life cycle
54
The use of backup components to increase reliability.
Rebundancy
55
How many products/services are made by the operation?
Volume
56
necessary funding of operations and the amount and timing of funding.
Provision of funds
57
best average payoff of any of the alternative
Lappace/ laplace
58
approach to the study of decision making
Analytic and systematic approach
59
providing management with the information it needs to effectively manage.
Management Information system (IMS)
60
Organized efforts to increase scientific knowledge or product innovation.
Research & Development
61
dismantling and inspecting a competitor’s product to discover product improvements.
Reverse Engineering
62
manager sometimes deal with decision by listing the advantages and disadvantage of a course of action to better understand the decision they must make.
Analysis of Trade-offs
63
How much does the level of demand change over time
Variation
64
situation in which a product, part or system does not perform as intended.
Failure
65
Inputs are used to obtain finished goods using one or more transformation processes. (ex. Transporting and cutting)
Production/ operation system
66
- Focus on selling and promoting the goods and services of an organization, responsible for assessing customer wants and needs.
Marketing
67
- How much of the operation’s internal working are exposed to its customers?
Visibility
68
= logic, available data, possible alternatives, applies quantitative approach
Good decision
69
- must be periodically prepared to plan financial requirements.
Budget
70
design results in products or services that can function over a broad range of condition.
Robust Design

TQM (1 decks)

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