TQM

Question 1

It is commonly used to mean the degree of excellence in a given product or service

Answer 1

Quality

Question 2

_______ and ________ are the words coming up more frequently.

Answer 2

Conformity and Specification

Question 3

It is a multifaceted concept, whose definition is complex and fundamentally context-dependent

Answer 3

Quality

Question 4

What are the two dimension of product quality?

Answer 4

Quality of the idea and quality of the technical realization

Question 5

The outer circle embraces all previous dimensions of quality and represents the company’s and its products?

Answer 5

Impact

Question 6

Changed dramatically with the advent of mechanization

Answer 6

Industrial Revolution

Question 7

electrification

Answer 7

Industrial revolution

Question 8

Another term for industrial revolution is?

Answer 8

Mass Production

Question 9

New technological opportunities gave rise

Answer 9

Industrial Revolution

Question 10

Implementation of moving assembly line

Answer 10

Industial Revolution

Question 11

Moving line assembly was implemented by?

Answer 11

Henry Ford

Question 12

When was moving line assembly implemented?

Answer 12

1913

Question 13

Who conceptualized scientific management?

Answer 13

Frederick W. Taylor in 1911

Question 14

Were marked by an unprecedented speed of economic recovery, combined with an impressive strength and scale of international cooperation

Answer 14

Quality after World War II

Question 15

In this place, demographic growth and the rise of the middle class, coupled with easier access to consumer credit, gave rise to the phenomenon of “mass consumption”

Answer 15

United States

Question 16

This were related to how cheap and how fast products could reach yeat unserved consumers.

Answer 16

Competitive Levers

Question 17

The rapid economic expansion of the early post-war years largely reflected a process of?

Answer 17

Catch-up growth

Question 18

This era was starting off with the goal of reaffirming American superiority in terms of international relations

Answer 18

Reagan Era

Question 19

It is called as the work of a number of thinkers

Answer 19

Quality Gurus

Question 20

TRUE OR FALSE: Responsibility for quality was usually delegated to middle management and CEO’s

Answer 20

TRUE

Question 21

TRUE OR FALSE: Responsibility for quality was usually delegated to top management and CEO’s

Answer 21

FALSE (top-middle)

Question 22

TRUE OR FALSE: Once the quality goes beyond a purely technical domain, there is no universal recipe for success.

Answer 22

TRUE

Question 23

This term literally means carrier of interest

Answer 23

Stakeholder

Question 24

It is a group of people who have, to a varying degree, and interest in the performance or success of the organization

Answer 24

Stakeholders

Question 25

These people may contribute, more or less critically, to both strategic management and business tactics

Answer 25

Shareholders

Question 26

TRUE OR FALSE: Employees are one of the primary assets

Answer 26

TRUE

Question 27

TRUE OR FALSE: Customers are one of the primary assets

Answer 27

FALSE (customers-employees)

Question 28

Who are one of the primary assets, if not the most important one of a company

Answer 28

Employees

Question 29

They represent another primary asset of the production system

Answer 29

Suppliers

Question 30

They supplement or complement the basic know-how of the company, providing factors of production, and etc.

Answer 30

Suppliers

Question 31

It is not directly involved in business activites

Answer 31

State

Question 32

They define conditions and areas under which the production processes may take place

Answer 32

State

Question 33

It is intended as a set of local and national government

Answer 33

State

Question 34

It provides various techniques and tools to support quality management and production processes analysis

Answer 34

Statistics

Question 35

It refers to the techniques, used in statistics, to describe data

Answer 35

Descriptive statistics

Question 36

It refers to the methods used to get information about a population from a sample of it and to quantify the reliability of such information

Answer 36

Inferential statistics

Question 37

It is the branch of mathematics that allows to deal with uncertainty

Answer 37

Language and methods of probability

Question 38

It is undoubtedly the most renowned and most used by industries of all sectors

Answer 38

Balanced Scoreboard

Question 39

They design the balanced scorecard

Answer 39

Robert Kaplan and David Norton

Question 40

TRUE OR FALSE: Balanced Scorecard was designed in 1992

Answer 40

TRUE

Question 41

It is recognized as a comprehensive system for the management of a company

Answer 41

Balanced Scorecard

Question 42

A key tool to drive business

Answer 42

Balanced Scorecard

Question 43

It can be described as a methodology that allows to bring customer's wants inside the company and to make sure that they are taken into account from the earliest stages of design

Answer 43

Quality Function Deployment

Question 44

called as the "founding father" of Quality Function Deployment

Answer 44

Professor Yoji Akao

Question 45

This individual leads a research committee whose objective is the development and dissemination of what will become the methodology known today

Answer 45

Professor Yoji Akao

Question 46

A set of observation and comparison activities between benchmark and current practices and performances undertaken by organizations to encourage improvements

Answer 46

Benchmarking

Question 47

It is the customer's opinion of the degree to which a transaction has met the customer's needs and expectations

Answer 47

Customer satisfaction

Question 48

It represents the subjective and time-evolving customer opinion on the performance offered by suppliers

Answer 48

Customer Satisfaction

Question 49

FMEA stands for?

Answer 49

Failure Mode and Effect Analysis

Question 50

It is a management philosophy summarized in "more value for less work", which finds its origin in the Toyota Production system

Answer 50

Lean Management

Question 51

Usually a someone at the top of the company, identifies areas for improvement

Answer 51

Leader

Question 52

Normally a senior executive and has the role of project development manager

Answer 52

Champion

Question 53

One of the main innovations introduced by ISO 9001:2000

Answer 53

Process Approach

Question 54

This approach generates a search for partial profits and for "artificial" performance optimization within each function

Answer 54

Functional Approach

Question 55

This is consists of sequence of stages, each potentially comprising a series of activities

Answer 55

Procedure

Question 56

It is the first reference to quality system

Answer 56

US Military Specification (MILQ-9858)

Question 57

This undertook a program of rationalization, unification, and harmonization, concluded in 1987 with publication of the ISO 9000 standards

Answer 57

International Organization for Standardization (ISO)

Question 58

It refers to a document that includes guidelines or rules concerning specific activities

Answer 58

Standard

Question 59

It is a part of the management system of a company, and its purpose is to improve the environmental performance and the processes of the organization

Answer 59

Environmental Management Systems

Question 60

This specified the requirements that an OHSMS must own to allow an organization to effectively control its own risks and opportunities within this scope

Answer 60

ISO 45001:2018

Question 61

It is a legally constituted organization with the purpose of carrying out certification activity

Answer 61

Certification body

Question 62

This means to make the issued certificate truthful and validate it by making it internationally effective.

Answer 62

Accreditation

Question 63

What are the four phases or certification process?

Answer 63

1. Preliminary 2. Initial 3. Certification 4. Surveillance

Question 64

It is a voluntary, international, and certifiable standard defining the requirements needed to set up, implement, and manage an Information Security Management System (ISMS)

Answer 64

ISO/IEC 27001

Question 65

a set of measures to preserve integrity and confidentially of digital information

Answer 65

Logical security

Question 66

set of solutions whose purpose is to prevent unauthorized access to physical location

Answer 66

Physical security

Question 67

roles, duties, and responsibilities for defining company security policies and procedures

Answer 67

Organizational security

Question 68

A part of a global management system based on risk approach, with the aim of setting up, implementing, operating, monitoring, re-examining, maintaining, and improving information security.

Answer 68

Information Security Management System

Question 69

A cyclical approach to monitor and keep changes under control.

Answer 69

Plan-Do-Check-Act cycle