TQM

Question 1

TQM CONTROL

Answer 1

Total Quality Management
Total Quality Control
Involves everyone in the organization
Involves cross-functional levels

Question 2

JIT

Answer 2

Just In Time

Question 3

Maintain minimum required number of stock everyday

Saves inventory cost

Establish reorder point

Answer 3

JIT (Just In Time ) Production System

Question 3

producing only necessary units
in necessary quantity at a necessary time resulting in
decreased excess inventories and excess workforce
thereby increasing productivity.

Answer 3

JIT PRODUCTION

Question 4

There must be a clear, well defined policy on quality
reflecting management commitment

Answer 4

Policy Development

Question 4

Maintaining equipment in top working condition to avoid
breakdowns and delay in manufacturing process

Answer 4

Total Productive Maintenance

Question 5

Orient employees through various modes such as
circulation of documents, newsletters, training, meetings,
pledge cards and personal contact.

Answer 5

Policy Development

Question 6

Encourage all workers to talk about their suggestions and
put them into action right away.

Answer 6

Suggestion System

Question 7

The suggestion must be one that leads to an upgraded
standard once implemented.

Answer 7

Suggestion System

Question 8

Management should give recognition to employee’s efforts
in improvement. To reinforce the program, it must be a
criteria in supervisor or manager performance that they
recognize such effort.

Answer 8

Suggestion System

Question 9

Known as quality circles

Answer 9

Small Group Activities

Question 10

Quality circles

Answer 10

quality issues
issues such as cost
safety
productivity

Question 11

The feeling of ownership is intensified because those who
are directly involved solve the problem in a multifunctional
team.

Answer 11

Small Group Activities

Question 11

Continuous for Improvement

Answer 11

KAIZEN

Question 12

Change for the Better

Answer 12

KAIZEN

Question 13

Is a productive that organizes individual organizations or departments and consequently enhancess efficiency by keeping the workplace neat,orderly,and accessible and it is for this reason that it is considered as the foundation of quality initiative in any organization.

Answer 13

5s

Question 14

Clearly distinguish needed items from uneeded items and eliminate the latter

Answer 14

SORT ( Seiri)

Question 15

keep needed items in the correct place to allow for easy and immediate retrieval

Answer 15

SET IN ORDER ( Seiton)

Question 16

Swepting and cleanliness

Answer 16

SHINE (Seiso)

Question 17

maintaining the 3s

Answer 17

STANDARDIZE (Seiketsu)

Question 17

Make a habit of maintaining established procedures

Answer 17

SUSTAIN (Shitsuke)

Question 18

KAI means

Answer 18

Change

Question 19

ZEN means

Answer 19

Better

Question 20

The very first step in the PDCA Cycle of Planning is the creation of

Answer 20

Planning and objectives

Question 21

In the SDCA cycle of DO, it means carrying out the standard thru _____, _____and ______.

Answer 21

Training Doing Confirm the results

Question 21

The ___ phase is developing a solution for the problem defined in the planning phase.

Answer 21

Do

Question 22

_____ means maintaining the minimum required number of stock everyday.

Answer 22

JIT Production System

Question 23

______means maintaining equipment in top working condition to avoid breakdowns and delay in the manufacturing process.

Answer 23

Total Productive Maintenance

Question 23

The ____encourages ideas from all workers which when implemented leads to an upgraded standard.

Answer 23

Suggestion System

Question 23

Employees are protected and work better in clean, organized and hazard-free work places.

Answer 23

GOOD HOUSEKEEPING

Question 23

A dirty and disorganized workplace cannot produce quality products.

Answer 23

GOOD HOUSEKEEPING

Question 23

should be part of normal work routines.

Answer 23

Housekeeping

Question 23

(NAPOCOR)

Answer 23

National Power Corporation

Question 23

1. Remove unnecessary items from the work area such as tabletop plants, plaques, appliances. 2. Put personal items like bags, personal hygiene items, spoon and fork inside movable drawers. 3. Set criteria for sorting. 4. Sort outdated documents. 5. Filing cabinets must only contain official documents.

Answer 23

SORT (Seiri)

Question 23

1. Clean tables, drawers, machines and tools daily. 2. Check equipment/tools if in proper working conditions. 3. Give special instructions to janitorial staff. 4. Secure electrical cords. 5. Avoid getting the work area dirty.

Answer 23

SHINE (Seiso)

Question 24

1. Standardize documents labeling, sorting and filing. 3. List down things and areas that need to be checked regularly. 4. Designate a 5S marshal for every department.

Answer 24

STANDARDIZE (Seiketsu)

Question 24

1. Set every Friday as 5S days for all employees. 2. Allocate 10-15 minutes to clean the work area. 3. Always return things to their proper place after use. 4. Take photographs of work areas to document progress. 5. Include 5S in Management review.

Answer 24

SUSTAIN (Shitsuke)

Question 24

1. Designate appropriate areas for storage. 2. Display layout of workplace to easily identify location of personnel. 3. Create a directory of items. 4. Implement a Record Retrieval Procedure. 5. Do not use the work table for storage.

Answer 24

SET IN ORDER (Seiton)

Question 25

Companies can save labor hours, money and other resources.

Answer 25

Improved profitability

Question 26

With standard procedures in place, personnel can focus on what is important

Answer 26

More Efficient workforce

Question 27

With a more organized, cleaner, streamlined workplace, employees can use more time providing exceptional service

Answer 27

Better service

Question 28

Employees feel protected in a clean, organized, hazard-free work spaces.

Answer 28

Safer workplace

Question 29

Policies and objectives Work Plan Check points

Answer 29

PLAN

Question 30

Training Doing Confirm the results

Answer 30

DO

Question 31

Urgent counter measures Find the basic reasons Prevention of Recurrences

Answer 31

CHECK

Question 32

Standardization Reflection

Answer 32

ACT

Question 33

KAIZEN PDCA CYCLE

Answer 33

PLAN DO CHECK ACT

Question 34

SDCA Cycles

Answer 34

STANDARDIZE DO CHECK ACT

Question 35

First, identify and understand your problem or opportunity. Perhaps the standard of a finished product isn't high enough, or an aspect of your marketing process should be getting better results.

Answer 35

PLAN

Question 36

Once you've identified a potential solution, test it safely with a small-scale pilot project. This will show whether your proposed changes achieve the desired outcome – with minimal disruption to the rest of your operation if they don't.

Answer 36

DO

Question 37

First, Plan: Identify what's holding you back personally, and how you want to progress. Look at the root causes of any issues, and set goals to overcome these obstacles. Next, Do: When you've decided on your course of action, safely test different ways of getting the results that you want. Then, Check: Review your progress regularly, adjust your behavior accordingly, and consider the consequences of your actions. Finally, Act: Implement what's working, continually refine what isn't, and carry on the cycle of continuous improvement.

Answer 37

PDCA Cycle