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Flashcards in TQM Deck (15)
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1

Overall process used to ensure that laboratory results meet the requirements for health care services to patients

Total Quality Management

2

Purpose of TQM

1) Detect disease or predisposition to disease
2) Confirm or reject a diagnosis
3)Establish prognosis
4)Guide patient management
5) Monitor efficacy of therapy

3

Provides the direction of where one is going

Pattern of behaviors used to engage others to complete tasks in a timely and productive manner

Leadership and Management

4

LEADER

Administrative
Organizer and developer
Risk-taker
Inspiration
Thinks long term
Asks what and why
Challenges status quo
Does the right thing

5

MANAGEMENT

Implementer
Maintains control
Thinks short term
Asks how and when
Watches bottom line
Accepts status quo
Is a good soldier
Does things right

6

Constant re-evaluation of goals and services and adapt to market forces

Observing current and projected conditions in the following areas: Social, Technological, Economic, Environmental and Political (STEEP

Strategic Planning

7

Wisdom to intuitively see the “end” before one starts, to assess situations quickly but comprehensively

Quality Management

8

Coordinated activities to direct and control an organization with regard to quality (ISO,CLSI).

Quality System Management

9

Refers to correct application of currently available medical knowledge and technology in the care of patients.

Can also be defined as care administered in compliance with universal and specific standards to the maximum degree permitted by the particular society’s capacity to meet those standards

Quality Medical Service

10

Set of coordinated activities that function as building blocks for quality management

Quality System Essentials

11

PRINCIPLES OF TQM

1. Customer-driven organization.
2. Leadership
3. Involvement of the people
4. Process approach
5. System approach to management
6. Continual improvement
7. Factual approach to decision.
8. Mutual beneficial supplier relationship.

12

Systematic and planned approach to assessing, monitoring and improving the quality of health services on a continuous basis. (eg. checking of reagents, machines etc.)

Quality Assurance

13

Tool that can form basis for introducing a system of QA

Quality Indicators

14

Bacteria, viruses, parasites – infective agents that must be taken into consideration

Biological Hazards

15

Collective group of injuries involving the body systems in response to long term and repetitive twisting, bending, lifting, or assuming static postures for an extended period of time

Ergonomic Hazards