Training and Performance Management 5 Flashcards Preview

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Flashcards in Training and Performance Management 5 Deck (10):
1

Define training
Define development

Training is providing staff with knowledge or skills required to do their job
Development builds up skills necessary for future work activities and responsibilities

2

Forms of ON the job training
advantages and disadvantages

coaching, apprenticeships, mentoring
trained and supervised on the actual tools or equipment they will be using
trainer can help and give tailored advice when needed
working while learning
cost-effective

Trainer might be sub-standard and pass bad habits onto employee
Trainer's program may have few issues (too much information, disjointed, too hard or too easy)
Can pass on bad corporate culture (or positive)

3

Forms of OFF the job training
advantages and disadvantages

lectures, e-training, role plays
Wider range of skills taught
learning from specialists
able to meet other employees from different businesses
employees feel valued and are more likely to identify with business values

more expensive (training cost and not working)
with new skills, employees may leave and go elsewhere

4

what is Performance management

A system used to improve organisational and individual performance

Evaluation and assessment of employees' performance against clearly articulated, systematic standards
Affirms and encourages or rectifies an unwanted situation
Tells organisation if recruitment of the correct employees has been successful
Gauges current training and development programs' effectiveness

5

Management by Objectives

SMART goals that relate to overall business goals are set by management and employee
Management evaluate and review employee through observation and analysis
Constant feedback is imperative
At the end of the review period, employees are assessed on previously established goals
Organisation can then train and develop skills, promote employee, terminate

6

Performance appraisal

evaluating employees' performance against pre-set target
Affirms and encourages, or rectifies an unwanted situation
Tells organisation if recruitment of employees have been successful
Gauges current training and development programs' effectiveness

7

Self-evaluation

employee self-assesses their performance and contribution
Creates an opportunity for two-way communication if there is a difference in self-evaluation/manager evaluation/peer evaluation

8

Employee observation

feedback is collected from colleagues/subordinates/customers
This can help overcome any bias from management. Collects info from those within the business on a regular basis (360 degree feedback process)

9

Termination

Everything has to be done in a legal and ethical manner

Voluntary (resignation or retirement) or involuntary (retrenchment/redundancy or dismissal)

Advantages- productivity could increase or decrease (depending on the person's work ethic), removal of redundant or subpar employees

Disadvantages- loss of talent, cost of replacement, increased pressure on remaining employees

10

Employee entitlements after termination

Employees are entitled to receive any remuneration still owing, annual leaves and long service entitlements

Fair work commission- assists employees and employers to maintain fair and productive workplaces

Outplacement services help employees find another job, training and development opportunities