Training (Chapter 20)

Question 1

What is training?

Answer 1

The process that involves increasing the knowledge and skills of a worker to enable them to do their job more effectively.

Question 2

Why is training important?

Answer 2

• It allows employees to acquire new skills
• It improves existing ones
• It increases productivity and be better leaders
• Improve employee motivation

Question 3

What is induction training?

Answer 3

Training given to new employees when they first started the job.

Question 4

What does induction training provide?

Answer 4

It helps new recruits settle in and become familiar with their new surroundings.

Question 5

What will happen if firms fail to provide adequate induction training?

Answer 5

Staffs may become anxious resulting poor production and at worst, they might quit.

Question 6

What might involve in induction training?

Answer 6

• A complete tour of work place
• Health and safety training
• Company polices (Dress codes, Disciplinary procedures, holidays)
• Company history, aims and objectives
• Introduction to senior staffs
• Introduction to job and direct work colleagues

Question 7

What is on-the-job training?

Answer 7

Training that takes place while doing the job.

Question 8

What are the methods of on-the-job training?

Answer 8

• Watching another worker
• Mentoring
• Job rotation

Question 9

What does watching another worker involve?

Answer 9

It involves new recruits watching and copying the actions of the experienced employee.

Question 10

What is mentoring?

Answer 10

Where people with a lot of experience advise new people in work.

Question 11

What is job rotation?

Answer 11

Where employees alternate between different jobs during the course of their employment

Question 12

What does job rotation provide?

Answer 12

It provide employee to learn different skills required and gain broad knowledge of how the business work.

Question 13

What are the advantages and disadvantages of on-the-job training?

Answer 13

Advantages

• Output is being produced
• Relavant because trainees learn by actually doing the job
• Cheaper
• Can be easy to organize

Disadvantages

• Output may lost (if workers make mistakes, and through time guiding them)
• May be stressful for worker
• Staff may get frustrated if they are unpaid trainers
• Could be danger to others

Question 14

What are advantages and disadvantages of off-the-job training?

Answer 14

Advantages

• Output is not affected
• Learning cannot be distracted by work
• Training could take place out of work hours
• Customers and other are not put at risk

Disadvantages

• No output
• Expensive
• Some aspects of work can’t be taught off job
• It may take time to organize

Question 15

What is off-the-job training?

Answer 15

Training that takes place away from the work area.

Question 16

What does the government do to protect workers from dangerous work environments?

Answer 16

Government aim to protect workers with legislation that forces businesses to provide a safe and healthy workplace.

Question 17

What will employees need to learn about?

Answer 17

• Using and maintaining safety equipment and protective clothing
• The importance of hygienic environment
• The dangers from hazardous substances
• The protection needed from violence, bullying threats and stress

Question 18

What do businesses have to provide to ensure the health and safety of workers?

Answer 18

Businesses will have to provide training, information, instructions, and supervision to ensure the health and safety of workers.

Question 19

What are other reasons for training?

Answer 19

• Keeping workers up to date
• Improving labor flexibility
• Improving job satisfaction and motivation
• New jobs in the business
• Training for promotion

Question 20

What are some changes that can affect jobs?

Answer 20

• New health and safety procedure
• New technology
• After a takeover
• New working practices
• New legislation

Question 21

How do some businesses train to improve flexibility?

Answer 21

Some businesses train their workers in a range of different jobs so that they are multi-skilled.

Question 22

Workers will feel more secure if they have been trained to do their job effectively.

Answer 22

True

Question 23

What are the main reasons that businesses are unwilling to invest heavily in training?

Answer 23

• High cost of training courses and other resources
• Learning by doing
• Loss of output
• Employees leaving

Question 24

What happens to output when workers are involved in training?

Answer 24

Off-the-job training - loss of output
On-the-job training - lower output levels, owing to mistakes, and slow work

Question 25

Which kind of employees do some business target?

Answer 25

They target workers that have already been trained by others.