Trouble shooting Steps

Question 1

Step 1

Answer 1

Identify the Problem

Question 2

Step 2

Answer 2

Establish a theory of probable cause

Question 3

Step 3

Answer 3

Test the theory to determine the cause

Question 4

Step 4

Answer 4

Establish a plan of action to resolve the problem and identify potential effects

Question 5

Step 5

Answer 5

Implement the solution or escalate as necessary

Question 6

Step 6

Answer 6

Verify full system functionality and if applicable implement preventative measures

Question 7

Step 7

Answer 7

Document findings, actions, outcomes, and lessons learned