Troubleshooting Techniques Flashcards
1
Q
Clearly defining the issue or symptom.
A
Identifying the problem.
2
Q
Collecting relevant data, such as error messages, system logs, or user reports.
A
Gathering information.
3
Q
Narrowing down potential causes, and devising a plan to resolve the problem.
A
Isolating the cause.
4
Q
Based on the identified cause, devising a plan to resolve the problem.
A
Developing a solution.
5
Q
Applying the solution and verifing its effectiveness.
A
Implementing the solution.
6
Q
Monitoring the system to ensure the problem does not recur and take preventive measueres if necessary.
A
Monitor and prevention.
