TSD RTC Communications QNRP Flashcards
Retain knowledge to use electronic communication systems
What is the purpose of the TSD RTC Communications QNRP course?
To give Rail Traffic Crew the skills and knowledge to use electronic communications systems in Queensland Rail.
What are the two types of assessments learners will undergo?
- Theory Assessment
- Practical Assessment
True or False: The theory assessment is an open book assessment.
False
What is MD-12-189?
Queensland Network Rules and Procedures providing guidelines on Queensland Rail’s communications standards.
What should be avoided in verbal communications?
- Using slang
- Negative emotions
- Speaking too quickly
What are the steps in communicating safety critical information?
- Identify yourself
- Listen
- Question
- Challenge
- Repeat
- Correct
- Summarise
What is active listening?
A skill crucial for effective radio communication, involving attention, avoiding interruptions, and showing interest.
Fill in the blank: A _______ is anything that prevents you from receiving and understanding the message.
communication barrier
List some common barriers to effective radio communication.
- Noise
- Distance
- Technical issues
- Language and cultural differences
- Lack of clarity
- Lack of experience
- Psychological barriers
What are common communication errors that can lead to incidents?
- Not communicating with the other party
- Providing incorrect information
- Providing incomplete information
- Unclear communication
How does fatigue affect communication?
- Reduced clarity
- Lack of focus
- Emotional impact
- Impaired listening skills
What is the importance of using correct protocols in communications?
To prevent inaccuracies and assumptions that could lead to mistakes affecting safety.
What is the TP93?
A Tait Portable radio commonly used in Train Service Delivery.
What should be done if communications equipment is defective?
- Establish an alternative method of communication
- Advise the Network Control Officer
- Arrange for repair of the defective equipment
What color indicates the radio is transmitting?
Red
What should you do if static on the channel becomes an issue?
Select a new channel or use an alternative communication system.
What is the role of the Protection Officer in communications?
Responsible for track workers in the Rail Corridor.
True or False: Most radio/phone communications are recorded.
True
Who is issued with at least one radio that operates on shunt and wayside channels when shunting?
Rail Operators/Shunters and Rail Traffic Crew
Who is provided with a reliable means for contacting Network Control Officers?
Protection Officer responsible for track workers in the Rail Corridor and other persons whose duties require radio communication
What is a key requirement for radio/phone communications in Queensland Rail?
A large percentage of communications are recorded for audit and incident investigation purposes.
What must all communications adhere to within Queensland Rail?
The boundaries of the Code of Conduct, including the use of electronic equipment.
What must be done if spoken communication recording equipment is provided?
It must be used to record Network Control communications, kept for a minimum of 6 days.
What must the receiver do to confirm the content of a safety-critical message?
The receiver must repeat the message back to the sender.
