Types Of Food Service

Question 1

List four services provided by each of the following:

Large inner-city hotel

Answer 1

Table service

Cafeteria

Free flow

Buffet service

Question 2

ist four services provided by each of the following:

A family holiday park

Answer 2

Cafeteria

Buffet

Free-flow

Multipoint

Question 3

List four services provided by each of the following:

Cruise ship

Answer 3

Transport catering systems

Table service

Gueridon system

Buffet

Question 4

Describe how customers receive their food in the following systems:

Cafeteria

Answer 4

• all the types of food and drink on sale are
  displayed at a long counter. Customers move along the counter with a tray and choose what they want, then queue up to pay at the end. Used in schools, some restaurants and cafes.

Question 5

Describe how customers receive their food in the following systems:

Buffet service

Answer 5

food is displayed in containers at an open counter or a central serving station. Customers pick up a plate or bowl and help themselves to food and drinks.

Some foods may be served to customers, e.g. fish, meat, poultry. Often used in hotels for breakfast and in ‘all-you-can-eat’ restaurants that charge a fixed price per person for a meal.

Question 6

Describe how customers receive their food in the following systems:

Table service

Answer 6

Waiters and waitresses (waiting staff) take food orders and serve customers who are seated at a table.

A large restaurant or pub will divide the customer tables into areas. These areas are called ‘stations’. Each member of waiting staff is allocated to a station to ensure that all customers are served in good time.

For large banquets or special occasions, such as wedding receptions, waiting staff are put into teams, each of which serves a specific group of people throughout the meal.

Question 7

Describe how customers receive their food in the following systems:

Seated counter service

Answer 7

customers sit at the counter on stools and are served their food. Used in places such as sushi bars, stations and airports.

Question 8

Suggest a variety of ways in which the management could help the restaurant to score high ratings for:

Food they offer

Answer 8

Unique selling points

Use more sustainable food practices

Provide other options for food (vegan,vegetarian)

Change the menu regularly

Question 9

Suggest a variety of ways in which the management could help the restaurant to score high ratings for:

Food hygiene standards

Answer 9

Check up hygiene standards regularly

Ask customers to be more hygienic

Ask staff to be more hygienic

Put up posters around the business about hygiene

Question 10

Suggest a variety of ways in which the management could help the restaurant to score high ratings for:

Customer service

Answer 10

Provide a customer service till area

Create a customer question and answer on a website

Provide posters telling staff how to answers common questions

Provide information about whereabouts of locations, things and how to use items regularly

Question 11

Suggest a variety of ways in which the management could help the restaurant to score high ratings for:

Environmental sustainability

Answer 11

Tell staff to Implement more sustainable practices

Tell customers to implement more sustainable practices

Reduce food wastage

Invest in energy and water efficiency